Customer service agents interact with customers at all stages of the business lifecycle, helping them make purchases and resolving any product and service issues.

A customer service agent spends time performing duties such as:
• Greeting customers and answering any questions they have about the business, its practices, and its products and services
• Recommending products and services and processing them for customers
• Resolving any problems customers have with their products and services, including issuing refunds or exchanges and arranging repairs.