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A customer service representative can work in a variety of industries, including healthcare, retail, financial services, among others. Many customer service representatives (CSR) work in call centers, although those in healthcare settings will work in hospitals and clinics. The job requires frequent interaction with people.
On a typical day, duties include:
- Answering questions from customers
- Resolving concerns
- Handling complaints
- Maintaining current customer records.
Advice articles related to CRS jobs:
A Customer Service Representative is typically paid between $12.50 to $18.00 an hour. CSRs working in specific industries may qualify for higher pay based on experience and knowledge of the industry. Other factors such as company size and location play a role in determining an individual’s pay.
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