Experience
- Previous experience in a customer service or sales role is preferred.
- Proficiency in data entry and office software applications.
- Strong verbal communication skills in English; bilingual or multilingual candidates (especially Spanish) are highly desirable.
- Ability to communicate clearly and effectively with customers from diverse backgrounds.
- General Computer skills .
- A positive attitude and willingness to learn are essential for success in this position.
opportunity to be sponsored for Insurance License and additional certifications for the Highly Motivated and competent applicant that would allow an unlimited earnings protential
Responsibilities
- Respond to customer inquiries via phone, email, in a timely manner.
- Assist customers with paperwork and mailings .
- Perform data entry tasks to update customer records and maintain accurate information.
- Conduct outbound calling to follow up on customer inquiries or feedback.
- Filing, setting up new files, emailing, correspondence.
- Collaborate with team members to improve service delivery and enhance the customer experience.
- Maintain a professional demeanor while communicating with customers.
- paperwork database managment and general office work
Job Summary:
We are seeking Office Experienced Assistants /Customer Service Representatives to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and ensure a positive experience with our products and services. The ideal candidate will possess strong communication skills and a passion for helping others BE COMFORTABLE with general office paperwork, filing emails and telephone interactions. the potential to be sponsored for the NJ Insurance License will be avialable for the right candidates.
Join us in delivering outstanding service that makes a difference!
I & E Insurance Agency & Financial Services is a Full Service Independent Family owned Insurance and Retirement Planning firm - Our two Owners have over 85 years combined experience earning the trust of the local community with Our Point Pleasant office for over 25 years. We offer a full suite of Insurance and Planning Services with access to dozens of carriers from ALLSTATE to Liberty Mutual, Travelers , Farmers, Plymouth Rock, Mercury, Great Bay, Cabrillo and many more .