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Key responsibilities include supervising the daily operations of assigned IT customer support teams, including telephone support for Members' District of Columbia and district offices, Committees, and House support offices; overseeing call center and service desk operations to ensure timely and effective customer support; monitoring call volumes, service request queues, staffing coverage, and operational performance; reviewing and evaluating staff performance; coordinating short- and long-range technical support activities; maintaining operational reports, performance measures, and trend analyses; and providing technical expertise and leadership to the IT Customer Solutions Directorate and colleagues as needed. Ensures continuous supervisory and operational coverage for the 24/7 Technology Service Desk by coordinating shift schedules and handoffs, maintaining current escalation and contact procedures, assigning on-call coverage, and directing the response to after-hours incidents and service disruptions.

YEAR

White House USA

IT Customer Solutions Supervisor (Technology Service Desk)

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Our client, an established Managed Services Provider (MSP), is seeking a hands-on Service Desk Manager to lead its Level 1 technical support team and deliver exceptional, white-glove service across multiple business clients. This is a player-coach role combining team leadership, ticket and SLA management, technical escalations, and continuous service improvement.

Service Desk Manager - Boca Raton FL onsite

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This role delivers both remote and deskside support, resolves hardware and software issues, documents work thoroughly in the Firm's ITSM platform, and helps ensure a high level of service for a professional legal user base. Ability to support Windows desktop environments and perform basic to intermediate troubleshooting of laptops, desktops, docks, printers, peripherals, and related endpoint technology.

AGG Careers

Service Desk Analyst

Company Overview Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Day-to-day, CSRs will maintain the front desk, manage a high volume of inbound/outbound calls and work within a customer relations management CRM to schedule appointments and record customer data.

Window World

Customer Service Representative/Front Desk

The analyst supports daily IT operations, maintains equipment, and works with other IT teams to resolve complex problems. Our client is seeking a Service Desk Analyst to provide technical support to employees and serve as the first point of contact for IT issues and requests.

TriCom Technical Services LLC

This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment.

HOUR

Active Wellness

Service Desk Representative

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JOB SUMMARY The Service Desk Analyst 2 (weekend/day shift) will provide intermediate technical support to resolve advanced technical issues related to hardware, software, and networking. Office 365 and Exchange Management (Online and On-Prem) Provide support for Office 365, including user management, license assignments, troubleshooting, and email-related issues.

Netrio

Service Desk Analyst II (Weekends)

Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services.

Zones, LLC

Assist customers with services such as applying for Giant Eagle Advantage Cards, using the Dress for Success dry cleaning service, purchasing money orders, completing MoneyGram transactions and carrying out lottery transactions. Our Service Desk Team Members must ensure that each guest discovers the pleasure of tasting incredible food and our passion for providing it at every turn.

Founded in 1931, Giant Eagle, Inc. is one of the largest family-operated companies in the US and operates over 416 Giant Eagle, GetGo and Market District stores. As we continue to grow and expand, our commitment to our core values and the well-being of our Team Members, customers, and our communities is as strong as ever. Giant Eagle, Inc. strives to be a best place to work in the eyes of the nearly 36,000 individuals who work in our stores, pharmacies, warehouses and in our corporate offices. At Giant Eagle, you'll have the opportunity to develop a real career with countless opportunities for you to grow with us. The way we conduct business and treat one another – our Team Members, customers, community members and valued partners – defines what the Giant Eagle culture is all about.

Giant Eagle

Service Desk

Ability to work independently to analyze customers' needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions. The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.

Datastaff, Inc.

Service Desk Specialist

FULL_TIME

Because ACE Tier II analysts interact daily with trade organizations, brokers, importers, and other stakeholders who speak the language of trade, candidates who can communicate fluently in trade terminology (entry types, bonds, PGAs, harmonized tariff schedules, port operations, and related concepts) will be best positioned to succeed in this role. Background in trade brokerage, freight forwarding, port operations, or a related trade industry role; candidates who have worked alongside licensed customs brokers, port directors, or trade compliance officers are strongly encouraged to apply.

Aretec Inc

ACE Account Service Desk Specialist (Tier II – ASD)

Talent Acquisition

Giant Eagle Inc

Service Desk Team Member

Preferred Qualifications: Prior experience supporting U.S. Military Command operations, Joint Operations Centers (JOC), or Department of Defense enterprise service desks. Logging, prioritizing, tracking, and documenting user incidents, service requests, and technical outages within enterprise ticketing platforms.

Our Mission
Our mission is empowering our nation through a diverse and skilled workforce securely delivering innovative technology, consulting services and digital solutions for our customers’ mission success, every day.

Our Vision
Our vision is Securing the Future as the most trusted partner for U.S. Defense, Intelligence and Federal Civilian customers through the power of One ManTech. When these agencies think of an essential partner for their national and homeland security needs, they think ManTech.

Our Values
Our values are grounded in a bedrock of truth, integrity and caring for each other and the mission. We hold steadfast to:

• TRUST – We earn and protect the trust of our customers, employees and investors through an enduring foundation of respect, fairness, credibility and honoring our commitments, always.

• INCLUSION – We are an inclusive, diverse and talented workforce with a passion for mission success, intellectual capital, creativity and integrity. Our high ethical standards and investment in our people build confidence with our customers.

• QUALITY– We deliver exceptional quality to customers through differentiated technology solutions and an uncompromising focus on excellence, value and innovation.

ManTech International Corp

Enterprise Service Desk Remote Support Technician

This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

Ntiva, Inc.

Service Desk Technician I

The Resolutions Desk supports our customer experience associates by providing real-time education, resolving escalated situations, and acting as a resource when exceptions are needed. Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.

Robinhood

Customer Experience Associate, Resolutions Desk

Responsibilities: Supervise daily service desk and desktop support operations to ensure high-quality service delivery. Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring!

Clarity Partners LLC

Service Desk Process Analyst

As the nation’s risk adviser, we (CISA) help our partners strengthen their own capabilities and connect our stakeholders in industry and government to each other and to resources, analyses, and tools to help them build their own cyber, communications, and physical security and resilience, and in turn, strengthen national resilience. Execute the overarching process of ingesting, triaging, assigning, monitoring, and resolving cyber incidents impacting Critical Infrastructure entities, Federal Civilian Executive Branch (FCEB) and State, Local, Tribal, and Territorial (SLTT) Departments/Agencies.

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.

Peraton

Cyber Case Management/Service Desk Agent / Active Top Secret

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This position serves as a Tier-1 support resource, responsible for resolving common technical issues, escalating complex problems appropriately, and delivering a high level of customer service. Travel to client sites as needed to perform hands-on troubleshooting, hardware setup and configuration, and basic network-related tasks.

Since 1955, RJ Young has been a valued business partner in the Southeast, helping businesses achieve maximum efficiency and productivity with the latest in office technology, all backed by award-winning service. Today the company is the third largest independent dealer of its kind in the United States and has been recognized by numerous industry insiders, publications and manufacturers for leadership and excellence. It’s our mission to constantly be on the look out for the best people, services, equipment, software, and tools for managing your business and document information. We are proud to work with the top equipment manufacturers and software companies in the industry as well as continually invest in retaining and developing top talent to ensure we are adding strategic value to your organization. Above all, RJ Young stands by every product and service it offers with our “We Make It Right” guarantee. RJ Young’s 450-plus dedicated employees serve customers from the corporate headquarters in Nashville and in over 19 sales and service satellite locations.

RJ Young

Service Desk Technician

Supportive, positive team culture- Opportunity to grow and develop within hospitality- Be part of creating memorable guest experiences every day- Work in an energetic, people-focused environment. As a Front Desk / Guest Service Representative, you are more than just the person behind the desk-you are the welcoming smile, the problem solver, the storyteller, and the heartbeat of the guest experience.

Golder Hospitality

Guest Service Representative/Front Desk PT - Country Inn And Suites Red Wing

Provide Tier 2 technical support for hardware, software, networking, telephone, access, and other technology-related issuesTroubleshoot and resolve issues that require technical investigation beyond basic first-line supportOwn assigned tickets through resolution, providing timely updates and following Service Desk SLA requirementsDiagnose Windows desktop and laptop issues involving hardware, operating systems, applications, peripherals, and connectivityImage, configure, deploy, and maintain laptops and desktop computersInstall and configure operating systems, applications, security tools, and required company configurationsSupport Microsoft 365, including user support, mailbox administration, permissions, and accessPerform basic Microsoft Exchange administration, including mailbox creation and permissionsCreate and manage users, groups, and group memberships in Active DirectoryTroubleshoot and support mobile devices using Microsoft Intune / MDMTroubleshoot printers, shared drives, file and print resources, and other user technologySupport VoIP/telephone systems, including Dialpad or similar platformsTroubleshoot basic network connectivity and issues involving TCP/IP, LAN, and WAN environmentsDetermine when issues require escalation and provide appropriate technical information to other IT resourcesMaintain accurate ticket documentation, resolutions, asset information, and knowledge-base materialsHelp identify recurring technical issues and opportunities to improve Service Desk processesProvide professional, clear communication to employees with varying levels of technical knowledgeFollow company security procedures and escalate potential security concerns appropriatelyPeriodically visit EMR locations as part of IT service improvement initiativesRotate into first-line support as needed to maintain knowledge of business processes, provide PTO coverage, and support continuous improvement. 3+ years of experience in desktop support, service desk support, IT support, or a similar technical support roleExperience providing Tier 2 / second-line technical supportStrong Windows desktop and laptop troubleshooting experienceExperience supporting Microsoft 365 and Microsoft OfficeExperience with Active Directory, including users, groups, group membership, and accessExperience with Microsoft Exchange and mailbox administrationExperience with Microsoft Intune or another mobile device management platformWorking knowledge of TCP/IP, LAN/WAN, and basic network troubleshootingExperience supporting VoIP/telephone systems such as Dialpad, 3CX, or similar platforms is preferredExperience using an IT service management or ticketing systemStrong troubleshooting, critical thinking, and problem-solving skillsAbility to prioritize multiple tickets based on urgency, business impact, and SLA requirementsAbility to independently investigate and resolve technical issuesStrong customer service and communication skillsAbility to explain technical information clearly to non-technical usersAbility to work independently while also collaborating effectively with the IT teamAbility to learn new technologies, applications, and processes quicklyCompTIA A+, Network+, Microsoft certification, or another relevant technical certification is preferred; equivalent hands-on experience will also be considered.

Customer Service Desk Jobs in the United States

IT Customer Solutions Supervisor (Technology Service Desk) White House USA

Service Desk Manager - Boca Raton FL onsite DSN

Service Desk Analyst AGG Careers

Customer Service Representative/Front Desk Window World

Service Desk Analyst TriCom Technical Services LLC

Service Desk Representative Active Wellness

Service Desk Analyst II (Weekends) Netrio

Service Desk Analyst Zones, LLC

Service Desk Giant Eagle

Service Desk Specialist Datastaff, Inc.

ACE Account Service Desk Specialist (Tier II – ASD) Aretec Inc

Service Desk Team Member Giant Eagle Inc

Enterprise Service Desk Remote Support Technician ManTech International Corp

Service Desk Technician I Ntiva, Inc.

Customer Experience Associate, Resolutions Desk Robinhood

Service Desk Process Analyst Clarity Partners LLC

Cyber Case Management/Service Desk Agent / Active Top Secret Peraton

Service Desk Technician RJ Young

Guest Service Representative/Front Desk PT - Country Inn And Suites Red Wing Golder Hospitality

IT Service Desk Analyst Tier 2 EMR Metal Recycling

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