UNKNOWN

FEED

Experience with iOS device management, support, and deployment, including setting up iPhones and iPads, resetting iTunes accounts and network settings, and performing device backups and restores. Job Description We are seeking two customer-focused Service Desk Personnel to provide technical support, troubleshoot hardware and software issues, manage service requests, and assist users with IT-related problems.

Centstone

Service Desk Personnel

Ceipal

This position requires 5+ years of IT help desk, service desk, or technical support experience , with strong troubleshooting skills in Windows environments, Microsoft 365, Active Directory, hardware/software support, and user account administration . Vibrant Downtown: Greenville boasts a lively downtown with over 110 restaurants along a mile and a half stretch of Main Street, offering diverse dining and entertainment options.

Perceptive Recruiting, LLC

Service Desk Analyst

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OTHER

This is a great opportunity to build your IT support career, gain enterprise-level experience, and become part of a team focused on delivering an outstanding end-user experience. This is an excellent opportunity for someone with early-career IT support experience who wants to strengthen their technical skills while working in a collaborative, service-driven environment.

TEEMA

WorkWolf

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The Enterprise Service Desk Analyst provides frontline Tier 1 help desk support as the first point of contact for FEMA enterprise service desk.

YEAR

CACI International Inc.

Enterprise Service Desk Analyst I

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HOUR

The candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of employees issues/requests, which may range from straightforward to more complicated technical issues. Service Desk staff work in a dynamic, fast-paced call center that provides service via phone, chat and backend collaboration via Slack.

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.

eTeam Inc.

Live Expert Service Desk Analyst

We help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated technology capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic security systems. Responsibilities: Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed.

<p>Evolver is a technology company serving the Federal, Commercial, and Legal markets that addresses client challenges in the present and transitions clients into the future by introducing efficient and effective IT solutions. Established in 2000, Evolver has successfully grown to be a trusted technology leader. Evolver’s efforts and growth have been recognized by leading publications and organizations, including Inc. 5000 for five consecutive years, and most recently “Future 50” from SmartCEO. With a dedicated focus on client satisfaction, Evolver has proven its value time and time again, from managing day-to-day operations to skillfully navigating the implementation and support of new technologies. Evolver’s core competencies are infrastructure, application development, cybersecurity, cloud, end-user support, data analytics and legal services.</p>

Evolver Inc

Service Desk Manager

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Preferred: ITIL v4, HDI Manager/Director, PMP, ServiceNow, Amazon Connect, federal/DHS service desk experience, and management of geographically dispersed teams. This is a key leadership position for someone who has successfully managed high-volume 24x7 IT support operations , large technical teams, and Government customer relationships.

Program Manager II – IT Service Desk

The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location. As part of a team driving the modernization of Air Force IT operations, you will help transition support services from a traditional base-centric model to a streamlined enterprise service delivery approach.

Enterprise Service Desk Senior Technician (Siprnet)

This is an exciting opportunity to join a newly established Secret Internet Protocol Router Network (SIPRNet) support team and play a key role in delivering exceptional customer service and technical support to mission-critical users. The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location.

Enterprise Service Desk Associate Technician (Siprnet)

CACI International Inc

Enterprise Service Desk Associate Technician (SIPRNet)

Enterprise Service Desk Senior Technician (SIPRNet)

The Service Desk Technician coordinates all IT tasks and functions for the Fort Hood CAE Training Center; as a member of the Training Systems Support Center, TSSC and provides direct on-site support to classrooms, briefing rooms, and all Program hardware/software solutions. Who We Are: CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, and civil aviation by revolutionizing our customers' training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.

CAE Inc

IT Service Desk Technician

Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. You will be working alongside Product managers, architects, engineers, developers, logistics teams, quality teams, and service teams to help bridge and close the gap between engineering and customer escalation issues.

Zones, LLC

Service Desk Engineer

Oversee intake activities, including receiving calls on Government ACD/IVR, monitoring and enhancing call queues, ensuring IVR generated customer surveys, logging and identifying all service requests with unique call numbers, and maintaining processes within the ITSM tool (ServiceNow). Ensure all Service Desk performance metrics meet or exceed current SLOs/AQLs, including but not limited too: 90% answer rate for web tickets within 1 hour, 90% of calls answered within 45 seconds, 90% web chat answer rate within 45 seconds, call abandon rate below 2.5%, and customer satisfaction of at least 90%.

The IT Service Desk Specialist II is a key member of the Renuity Service Desk team, responsible for delivering entry-level to intermediate-level support to end users across the enterprise. Conduct initial problem diagnosis, providing accurate troubleshooting for incidents and service requests related to supported software, hardware, and technology infrastructure.

Renuity

IT Service Desk Specialist II

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Manage employee hardware lifecycle processes, including new hire provisioning, onboarding support, equipment retrieval for separated employees, inventory management, asset tracking, CMDB accuracy, and hardware disposal activities. Lead and manage a team of Service Desk Engineers across Davie, FL and Syracuse, NY, providing coaching, performance management, career development, scheduling, and regular team communications while ensuring appropriate support coverage across all office locations.

BHG Financial

Manager, Technology Service Desk

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Responsibilities: Provide professional, high-quality Tier I support serving as the primary contact for customer service events via multiple channels including email, phone, instant message, agent chat, chatbot, and walk-in.

Service Desk Technician (Journeyman)

The position serves as a central point of contact for facility service requests, maintains accurate records in Government-approved systems, coordinates building access and response activities, communicates service status to stakeholders, and supports timely, safe, and compliant resolution of operational issues. CMI Management LLC is headquartered in Alexandria, VA and is a proven provider of efficient business, technology and facilities management solutions designed to help government and commercial clients reduce operational costs, operate at optimum performance and access the information needed for daily and long-term productivity.

Dexterra Group Inc.

Facilities Service Desk Administrator

The ideal candidate brings strong troubleshooting expertise, excellent customer service skills, and hands-on experience supporting Microsoft operating systems in a DoD or government environment . Troubleshoot and resolve hardware, software, and network issues , escalating complex issues to Tier III support or the Global Service Center (GSC) when necessary.

3 Reasons Consulting

IT Service Desk Specialist, Level II

Hands-on experience supporting Windows desktop operating systems, laptop setup and deployment, Microsoft 365 applications, printers, and common computer peripherals. Working knowledge of Active Directory, user accounts, security groups, access permissions, and basic LAN, WAN, Wi-Fi, and remote connectivity troubleshooting.

Customer Service Desk Jobs in the United States

Service Desk Personnel Centstone

Service Desk Analyst Perceptive Recruiting, LLC

Service Desk Analyst TEEMA

Enterprise Service Desk Analyst I CACI International Inc.

Live Expert Service Desk Analyst eTeam Inc.

Service Desk Manager Evolver Inc

Program Manager II – IT Service Desk TEEMA

Enterprise Service Desk Senior Technician (Siprnet) CACI International Inc.

Enterprise Service Desk Associate Technician (Siprnet) CACI International Inc.

Enterprise Service Desk Associate Technician (SIPRNet) CACI International Inc

Enterprise Service Desk Senior Technician (SIPRNet) CACI International Inc

IT Service Desk Technician CAE Inc

Service Desk Engineer Zones, LLC

Service Desk Manager CACI International Inc.

IT Service Desk Specialist II Renuity

Manager, Technology Service Desk BHG Financial

Service Desk Technician (Journeyman) CACI International Inc.

Facilities Service Desk Administrator Dexterra Group Inc.

IT Service Desk Specialist, Level II 3 Reasons Consulting

IT Service Desk Specialist L.B. Foster Co

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