| Location | Washington, DC |
| Salary | $122,345–$132,143 Per Year |
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IT Customer Solutions Supervisor (Technology Service Desk)
Legislative Branch
House of Representatives
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Summary
The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff.
Learn more about this agency
Summary
The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff.
Learn more about this agency
Overview
Help
Accepting applications
Location
1 vacancy in the following location:
Washington, DC
1 vacancy
No matching locations found.
Work site options
Telework eligible No Relocation expenses reimbursed NoRelocation Description Salary $122,345 - $132,143 per year Pay scale & grade
HS 10 - 11
Promotion potential 11
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required Not required - Not required.
Appointment type Permanent
Occupations and job series
Supervisory status Yes Federal service type This job is in the Excepted Service
Drug test No Security clearance Not Required
Announcement number req5748 Control number 891303400
This job is open to
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The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
Open to the public
Duties
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Job Summary:
The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO organization comprises more than 800 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, child care, food and vending, procurement, logistics and administrative counsel.
This position is located in the IT Customer Solutions Directorate, House Information Resources (HIR), Office of the Chief Administrative Officer (CAO), U.S. House of Representatives (House). The IT Customer Solutions Directorate provides information technology customer support services to the House community. This position serves as the Supervisor, IT Customer Solutions for the House's 24/7/365 Technology Service Desk.
Key responsibilities include supervising the daily operations of assigned IT customer support teams, including telephone support for Members' District of Columbia and district offices, Committees, and House support offices; overseeing call center and service desk operations to ensure timely and effective customer support; monitoring call volumes, service request queues, staffing coverage, and operational performance; reviewing and evaluating staff performance; coordinating short- and long-range technical support activities; maintaining operational reports, performance measures, and trend analyses; and providing technical expertise and leadership to the IT Customer Solutions Directorate and colleagues as needed.
This position has managerial and supervisory responsibilities.
Primary Duties/Responsibilities:
Requirements
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Conditions of employment
Qualifications
Qualifications:
Minimum:
Preferred:
Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only).
Additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated using a structured interview process.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
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Resume
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
Qualified candidates please submit your resume online by following the instructions in this link.
Agency contact information
CAO Human Resources
Phone 202-225-2926 Address CAO
441 2nd St
Washington, DC 20515
Next steps
Qualified Candidates will be contacted directly.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
Resume
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
Qualified candidates please submit your resume online by following the instructions in this link.
Expand Hide how to apply
Agency contact information
CAO Human Resources
Phone 202-225-2926 Address CAO
441 2nd St
Washington, DC 20515
Next steps
Qualified Candidates will be contacted directly.
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
House of Representatives
Agency contact information
CAO Human Resources
Phone 202-225-2926 Address CAO
441 2nd St
Washington, DC 20515
Visit our careers page
Learn more about what its like to work at House of Representatives, what the agency does, and about the types of careers this agency offers.
Summary
The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff.
Learn more about this agency
Overview
Help
Accepting applications
Location
1 vacancy in the following location:
Washington, DC
1 vacancy
No matching locations found.
Work site options
Telework eligible No Relocation expenses reimbursed NoRelocation Description Salary $122,345 - $132,143 per year Pay scale & grade
HS 10 - 11
Promotion potential 11
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required Not required - Not required.
Appointment type Permanent
Occupations and job series
Supervisory status Yes Federal service type This job is in the Excepted Service
Drug test No Security clearance Not Required
Announcement number req5748 Control number 891303400
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