Ponte Vedra Beach, FL30+ days ago
Deep understanding of Upperline's comprehensive care program, Upperline Plus, and responsible for patient enrollment and engagement efforts in collaboration with broader care team • Responsible for daily coverage in clinic and working with other Clinic Leads in market to staff all clinics appropriately • Responsible for recruiting and hiring of non-provider clinical roles, performance management, employee and doctor experience, new employee on boarding and minimizing turnover • Accountable for clinic key performance indicators - clinical, operational, and financial - in collaboration with Regional Manager • Facilitate clinic daily huddles with all members of the clinic team each day • Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients • Maintain a strong positive culture in the clinic; build trust and respect within the team • Assist regional leadership with implementing and maintaining key corporate initiatives and objectives within the clinic setting • Perform monthly audits of the clinic operations as well as the EMR documentation • Accountable for the clinic patient experience measured by net promoter score • Responsible for clinic and equipment licensure • Travel to surrounding area clinics to provide support if needed • Make timely and high-quality decisions. • Podiatry or Orthopedic clinic experience preferred • Excellent computer skills and strong knowledge of medical terminology • Previous experience working in an EMR - preferably athenahealth EMR • Must be an effective communicator with excellent grammar and interpersonal skills • Exceptional customer service orientation featuring an empathetic, compassionate, and professional demeanor with each interaction • Demonstrated experience as a motivated and dedicated team leader with a stable work history • Reliable transportation and the ability to pass a background check and drug test is required.