| Location | Jacksonville, FL |
| Job Type | Contractor, Full-time |
| Industry | Computer Software |
| Salary | $24.34–$35 Per Hour |
| Headquarters | Houston, TX, US |
| Website | http://www.adventglobal.com/ |
We are seeking an organized and detail-oriented Occupational Health Administrative Assistant to provide administrative and operational support to occupational health programs. This position will support employee health and safety initiatives, medical case coordination, compliance programs, records management, reporting, and vendor communications.
The ideal candidate will have experience in administrative support, healthcare administration, HR support, case management coordination, or a similar environment. Strong organizational skills, attention to detail, confidentiality, and Microsoft Office proficiency are essential.
Responsibilities:
Provide administrative and operational support for occupational health compliance programs, including drug and alcohol testing, hearing conservation, respiratory protection, medical certifications, regulatory reporting, and employee accommodation processes.
Coordinate case administration activities, including case creation, documentation management, status tracking, record updates, follow-up activities, and routing of information to appropriate occupational health personnel.
Maintain accurate, complete, and confidential occupational health records, databases, reports, and electronic documentation in accordance with company policies and regulatory requirements.
Coordinate communications with employees, management, healthcare providers, vendors, and third-party administrators regarding occupational health programs, documentation requirements, appointments, and case status updates.
Review documentation for completeness, identify discrepancies, obtain missing information, and escalate issues requiring clinical or management review.
Monitor program activities and case workflows to support timely completion of occupational health processes and established service expectations.
Generate, maintain, and distribute reports, dashboards, tracking logs, audit materials, and program metrics to support decision-making and program oversight.
Provide customer service and respond to inquiries received through email, phone systems, shared mailboxes, voicemail systems, and other communication channels.
Coordinate scheduling activities, appointments, meetings, training events, and program-related communications.
Support invoice processing, billing activities, vendor administration, and documentation associated with occupational health programs and services.
Assist with audits, quality reviews, regulatory reporting, and compliance monitoring activities to support occupational health program effectiveness and regulatory compliance.
Maintain program tracking tools, spreadsheets, databases, and reporting systems used to monitor occupational health activities and outcomes.
Support continuous improvement efforts by identifying process issues, recommending administrative efficiencies, and assisting with implementation of process enhancements.
Protect confidential employee health information and maintain compliance with privacy, security, and records-management requirements.
High school diploma or equivalent.
Previous experience in administrative support, healthcare administration, HR administration, case coordination, or customer service.
Experience maintaining confidential records and handling sensitive information.
Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
Strong data entry, documentation, and recordkeeping skills.
Excellent written and verbal communication skills.
Strong organizational skills with the ability to manage multiple priorities.
Ability to work independently and collaboratively in a professional office environment.
Preferred Experience:
Occupational health or employee health administration.
Medical records administration or healthcare coordination.
Drug and alcohol testing program administration.
Medical case management or return-to-work coordination.
Compliance documentation, audit support, and reporting.
Vendor coordination and invoice processing.
Advent is a systems, solutions , product and services company with approximately 1000+ people serving customers and creating opportunities across the globe.