Critical thinking and problem solving skills to identify and resolve problems in a timely manner; considerable knowledge about the hospital, the medical staff, the integrated delivery system, the community and the sources of information relevant to this data; ability to communicate effectively, actively listens and always follows appropriate channels of communication, excellent organizational skills, strong interpersonal skills; uses time efficiently, able to deal with frequent change or unexpected events, must be able to handle multiple tasks with interruption; good memory, pleasant voice; knowledge and ability to perform tasks with Microsoft office software (Work, Excel, Outlook, PowerPoint, Access, etc.); Spanish/Chinese bilingual preferred. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services.