UNKNOWN

FEED

This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. · Remote and deskside enterprise operations, alerts, escalations, endpoint technologies, business applications, user communication, recurring issue identification, SLA performance, accurate ticket documentation, Microsoft Entra ID, Microsoft Azure, Microsoft Intune, endpoint management support, macOS, Mac devices, and mobile devices.

NuAxis Innovations

Computer Support Specialist-Journeyman

This IT Operations support role requires a service-oriented mentality, a high sense of ownership of the incidents, problems, and requests, a focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with the status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes. Two (2)+ years experience in an enterprise call center - help desk - service desk – desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment.

Desktop Support Technician

TEMPORARY

FULL_TIME

CONTRACTOR

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HOUR

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

Genesis10 is a professional technology services firm that operates under the brand names Genesis10, Dev10 and New Journey.  
 
<ul>
<li style="margin: 0; vertical-align: baseline; overflow-wrap: break-word; font-kerning: none">Genesis10 focuses on IT and business roles at Fortune 500 companies throughout the U.S. </li>
<li style="margin: 0; vertical-align: baseline">Dev10 provides entry-level professionals paid programming instruction to work on compelling projects at great companies as a Software Developer or Data Professional. </li>
<li style="margin: 0; vertical-align: baseline">New Journey focuses on placing individuals in non-IT roles.    </li>
</ul>
Our team of experienced recruiters can help you find the ideal job to help your build your career.  We care about people.  We care about you.

Genesis10

Service Desk Analyst - Onsite

This role goes beyond traditional business analysis: the ideal candidate will partner directly with leadership on priorities and special projects, represent leadership in meetings and decision-making forums, and lead and mentor junior analysts. Serve as a trusted advisor and strategic partner to leadership, helping set priorities, drive special projects, and represent leadership in meetings and cross-functional decision-making.

Lennar Homes

Sr Business Analyst

Help Desk • Service Desk • Windows 10/11 • LAN/WAN • Active Directory • Microsoft Office • Remedy • IT Support • Desktop Support • Network Troubleshooting • Customer Service • Incident Management • Technical Support • Ticketing Systems. Southern Company Services is seeking a Help Desk / Service Desk Analyst III to provide frontline technical support and serve as the primary point of contact for IT incidents and service requests in a 24x7 Technology Service Desk environment.

4P Consulting

Help Desk / Service Desk Analyst III 4P/767

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This role is responsible for diagnosing and resolving hardware and software issues while delivering exceptional customer service. We are seeking a motivated Help Desk / Service Desk Analyst I to provide frontline technical support to internal users.

Help Desk / Service Desk Analyst I -4P/663

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Description This position is responsible for analysis, development, modification, installation, testing and maintenance of systems software in support of the Alabama Department of Public Health (ADPH) Bureau of Vital Statistics. This position will monitor various systems, report issues, and provide technical support for end users.

SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology&nbsp;to mitigate cybersecurity threats and to secure data centers from increasingly more frequent&nbsp;cyber attacks, we specialize in providing Information Technology (IT) solutions and services to&nbsp;government and commercial organizations. Our core areas of core expertise are focused in:
● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems
● Professional program and project management services for large and complex projects
● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)
Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge&nbsp;technology, and engineering, and in the rapid deployment and implementation of new technologies. &nbsp;Our&nbsp;CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the&nbsp;DOD, US Government agencies, and NATO worldwide.

TPI Global Solutions

IT - ADPH - Programmer/Analyst

Triumph Enterprises, Inc. is recruiting a Tier 2 Service Desk Analyst for our proposed support to the Department of Veterans Affairs (VA) Office of Information and Technology, Compensation and Pension (C&P) Product Line Help Desk Tier 2 and Deployment Support Services 2.0. Triumph Enterprises, Inc. is a Service-Disabled Veteran-Owned Small Business headquartered in Fairfax, Virginia, operating under an ISO 9001:2015-certified quality management system.

Triumph Enterprises

Tier 2 Service Desk Analyst - VA C&P Help Desk 2.0 (Remote)

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Triumph Enterprises, Inc. is recruiting a Senior Tier 2 Service Desk Analyst for our proposed support to the Department of Veterans Affairs (VA) Office of Information and Technology, Compensation and Pension (C&P) Product Line Help Desk Tier 2 and Deployment Support Services 2.0. Senior Tier 2 Analysts resolve complex application issues for VA claims-processing users, lead shifts, perform the senior review required before escalation, and take the 24/7 on-call rotation.

Senior Tier 2 Service Desk Analyst - VA C&P Help Desk 2.0 (Remote)

The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you! Ability to create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.

YEAR

The Mil Corp

Tier I Service Desk Analyst (Help Desk Support Specialist I)

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While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Installs, configures, troubleshoots, and resolves problems on a wide variety of commercial off the shelf (COTS) and proprietary software via telephone/remote control access and occasional on-site support.

The Computer Merchant, Ltd

880 Carillon Pkwy, St. Petersburg, FL 33716

Desktop Support Analyst

Troubleshoot office outages and network problems, including internet, Wi-Fi, firewall and switch, server, and battery backup issues, working with internet providers and vendors as needed. Service Desk Analyst II Responsibilities: Answer inbound service desk calls and resolve end-user IT issues for remote partner offices and onsite users, logging every contact in the ticketing system (Issuetrak).

MB2 Dental

Service Desk Analyst II

[AW]-iCims

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Technical Skills: Proficiency with ServiceNow or similar service management software, remote troubleshooting tools, Active Directory administration, and software patch management systems.

StratAcuity Staffing Partners Inc

Service Desk Analyst

Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue. Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research.

K2 Services

Service Desk Analyst - Remote (After Hours)

Complete daily activities (documented) for customer-impacting items (i.e., addressing hard disk space issues on virtual environment computers and shared computers). Experience working with Windows 10, Microsoft Office 365 and Windows networking in a complex, fast-paced multi-user environment.

Triplenet Technologies

IT Analyst/ Service Desk Analyst

This employee is responsible for providing telephone support for a 3000-plus user environment, dispatching all technical support to customer locations, handling all incoming calls and escalation for software and hardware support, and maintaining a service order database using the appropriate Service Desk Call Management software. The Service Desk Analyst must be capable of making decisions regarding the urgency and or seriousness of calls and serve as a liaison between the technical staff of the department and the department's wide variety of customers.

Tanner Medical Foundation Inc

Service Desk Analyst II - Information Tech Evenings

The Tier 2 Service Desk Analyst will support mission-critical operations by restoring services efficiently, troubleshooting across multiple networks, collaborating with engineering and cybersecurity teams, and contributing to continuous service improvement initiatives. This position serves as a critical escalation point for end-user support, resolving complex hardware, software, network, and access-related issues while ensuring compliance with federal security requirements and service level objectives.

Definitive Innovative Solutions

Tier 2 Service Desk Analyst

Talent Acquisition

This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures. Acts as an interface for customers to request service, responding to telephone calls, walk-ins, voice mails, faxes, emails, text, work orders, chat, and self-service tickets.

Cook County Government

SERVICE DESK ANALYST I

Job Description: Primary Responsibilities: Responds appropriately and in accordance with established guidelines and timeframes to all calls, emails, work orders, or alerts by creating an incident/request using the IT Service Management Suite provided in an effective manner; maintaining and ensuring the accuracy of all logged information. Exhibits commitment and accountability to coordinate customer support issues and ensure timely response, positive outcomes and accurately identify when issues should be escalated to the Supervisor, Service Desk for incidents/requests that require elevated support.

Lahey Hospital and Medical Center

Service Desk Analyst (3rd Shift)

Required Certifications, Credentials and Licenses: Preferred Certifications, Credentials and Licenses: Required Experience: 1-2 years' experience related to customer service, help desk or service desk. Caregivers are encouraged to explore career paths that fit their strengths and interests through: Emerging leader and leadership development programs.

Service Desk Analyst Jobs in the United States

Computer Support Specialist-Journeyman NuAxis Innovations

Desktop Support Technician NuAxis Innovations

Service Desk Analyst - Onsite Genesis10

Sr Business Analyst Lennar Homes

Help Desk / Service Desk Analyst III 4P/767 4P Consulting

Help Desk / Service Desk Analyst I -4P/663 4P Consulting

IT - ADPH - Programmer/Analyst TPI Global Solutions

Tier 2 Service Desk Analyst - VA C&P Help Desk 2.0 (Remote) Triumph Enterprises

Senior Tier 2 Service Desk Analyst - VA C&P Help Desk 2.0 (Remote) Triumph Enterprises

Tier I Service Desk Analyst (Help Desk Support Specialist I) The Mil Corp

Desktop Support Analyst The Computer Merchant, Ltd

Service Desk Analyst II MB2 Dental

Service Desk Analyst StratAcuity Staffing Partners Inc

Service Desk Analyst - Remote (After Hours) K2 Services

IT Analyst/ Service Desk Analyst Triplenet Technologies

Service Desk Analyst II - Information Tech Evenings Tanner Medical Foundation Inc

Tier 2 Service Desk Analyst Definitive Innovative Solutions

SERVICE DESK ANALYST I Cook County Government

Service Desk Analyst (3rd Shift) Lahey Hospital and Medical Center

Service Desk Analyst III-ARMC(FT, Variable) Adena Health System

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