Service Desk Analyst Jobs in the United States
TalentBurst, Inc.
Presque Isle, ME
The Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for Judicial Branch employees as well as courtroom attendees as required by court proceedings. Participates in the development of the Judicial Branch technical plans and coordinates activities with Client members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues.
ABCS, Inc.
$20 - $22
Phoenix, AZ
Create incident and request tickets requiring validation of customer information, and accurate recording of details of issue/request, including customer interaction and actions taken in the division ticketing system. Essential Duties and Responsibilities include but are not limited to: • Provide timely hardware, software, voice, and network help desk support to all agency personnel through all means available.
HERO ACQUISITION LLC
$3000 - $3500
Sleepy Eye, MN
Troubleshoot issues related to; Windows and macOS end-user devices, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Active Directory (password resets, account unlocks, group access), VPN, network connectivity, Wi-Fi, and printer issues. The ideal candidate will act as the first point of contact for all IT-related incidents, service requests, and user inquiries.
Drax
Simsboro, LA
As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. This includes ensuring that incidents and service requests are addressed quickly and efficiently, in line with the agreed SLAs, while keeping the customer updated throughout the process.
Jobot
$50000 - $60000
Colorado Springs, CO
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CPS/Comtech
$40 - $48
Knoxville, TN
The position is hands-on, supporting both help desk operations and deskside/local infrastructure services in an onsite office environment. The Help Desk Associate provides first-line technical support and local IT services to internal users.
Trigyn Technologies Inc
Arlington, VA
Role and responsibilities: The analyst will deliver Tier-1 support by answering and triaging incidents and requests via phone, email, and self-service portals, escalating issues as needed, and providing Tier-2 support including hardware and software troubleshooting, installations, and remote assistance. Capabilities must include wireless and remote troubleshooting, superior customer service skills, excellent communications skills and recent Help Desk experience.
Utica First Insurance Company
$80000 - $100000
Oriskany, NY
Environment includes; Aruba switches, Windows Servers, Microsoft SQL Databases, VMware, Cisco UCS, Active Directory, MS Exchange 365, Barracuda, IBM SAN Storage, SonicWALL, IBM iSeries(AS/400), Cisco Meraki, Cybernetics, Veeam Backup and Restore, Microsoft Defender Antivirus and many more products. · Knowledge of networking, including DNS, DHCP, TCP/IP, SNMP and SMTP, switching and routing concepts, network printers, network devices, configuration and topology.
Credence
Arlington, VA
The successful candidate will manage the flow of work, act as a primary escalation point, and facilitate clear communication between service desk analysts, technical teams, and customers to maintain the accessibility and availability of ACWS for users on the Appian platform. Monitor, Analyze and report key performance indicators, support trends and ticket data to identify recurring problems, and proactively recommend system enhancements or user training to reduce future ticket volume.
HTC Global Services Inc
Troy, MI
If you’re fluent bilingual (English French/German/Italian) and you like being the person who keeps things running when it matters most, this is a high-impact Service Desk role supporting healthcare teams during European daytime hours. You’ll help clinicians and staff resolve technical issues that directly affect patient care—fast, calmly, and with great customer service.
Vaco LLC
$60000 - $65000
Wellington, FL
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. They serve as the primary escalation point for EUC?related issues, collaborate closely with the Service Desk and infrastructure teams, and ensure service levels, documentation, and lifecycle reporting align with business needs.
Jobot
$50000 - $52000
Charlotte, NC
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Company Confidential
Milwaukee, WI
This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop support expert resolving end user issues.
Excelraise
$57
Durham, NC
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care. The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities.
ECLARO
Far Rockaway, NY
Utilize good written and oral communication skills in carrying out own position responsibilities, tasks and activities, including all phases of documentation, interactions with vendors, users, co-workers, and management staff. Work independently and in a group as an IT Lead, prioritize tasks and respond appropriately to urgent needs or requests while meeting deadlines in a largely project-oriented work environment.
CFS
$70000 - $95000
Zeeland, MI
The ERP Business Analyst supports daily operations across production, scheduling, purchasing, finance, and customer service by ensuring the ERP system is configured, maintained, and used effectively. This role requires strong functional knowledge of manufacturing workflows, technical troubleshooting skills, and the ability to translate business processes into ERP‑based solutions.
CFS
$70000 - $95000
Hudsonville, MI
The ERP Business Analyst supports daily operations across production, scheduling, purchasing, finance, and customer service by ensuring the ERP system is configured, maintained, and used effectively. This role requires strong functional knowledge of manufacturing workflows, technical troubleshooting skills, and the ability to translate business processes into ERP‑based solutions.
Medline Industries - Transportation & Operations
Northbrook, IL
Business System Analysis and Administration: Act as the IT Leader for Coupa Accounts Payables (AP) space and other AP modules and systems outside of Coupa, and other integrated tools (e.g., Zendesk, Agentic AI, , SAP, etc.) while working collaboratively with the Medline Finance and AP team. The ideal candidate will have a strong command of the procure-to-pay process, experience with financial systems, and the skills necessary to drive process improvements, cross-functional collaboration, and system enhancements that support financial operations.
Medline Industries - Transportation & Operations
Northbrook, IL
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Other duties may include working with working with end users, supporting the functional teams and assisting with audit projects.
System One
$20 - $25
Golden, CO
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Collaborate with the Property Management team to locate tagged equipment, update inventory records and reconcile discrepancies between asset management systems .
GTT
Toronto, ON
This role works closely with internal IT teams and vendors to ensure stable, secure, and reliable technology operations while delivering a professional and responsive end-user support experience. Responsibilities include troubleshooting infrastructure and device issues, managing laptop and device lifecycles, supporting patching and monitoring activities, and maintaining clear technical documentation.
System One
Tulsa, OK
The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and the ability to work independently while supporting a wide range of IT systems and applications. System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America.
Medline Industries - Transportation & Operations
Northbrook, IL
The role will play a crucial role in developing solutions for the Customer Service workspace on Dynamics 365, collaborating closely with cross-functional teams and vendors to build solutions that address complex business challenges. Minimum of 7 years of experience in developing enterprise grade solutions on Microsoft platforms, with at least 5 years focused on Dynamics 365 (Customer Service preferred), with at least 3 years in an architect or lead role.
ECLARO
White Plains, NY
Position Overview:The Mobile Program seeks a highly organized and self-motivated Mobile Program Support Analyst to provide crucial support for end users, troubleshoot issues, and assist in the development and modification of inspection forms. Skills:Strong knowledge of the following IBM Maximo modules / application products: Maximo Mobile, Spatial, Managing Inspections, and Maximo Application Suite (MAS).
Medline Industries - Transportation & Operations
Northbrook, IL
Work closely with the business community to perform functional analysis for designing solutions, evaluating options that include but are not limited to: new program development, configuration of existing systems, business process redesign, new package/system evaluation or a combination of these options. Use light technical skills in the appropriate toolset to analyze data and develop necessary "workarounds."Deliverables in this area are typically used to support the design and support process, not to be rolled out for productive use by business users.
New River Electrical Corporation
Granville, OH
The Project Controls Analyst serves as a liaison between Accounting/Billing and operational stakeholders, including Project Management, ensuring financial and operational data is accurately captured, thoroughly analyzed, and clearly communicated to support informed decision-making. Responsibilities include developing and applying multiple methods for valuing work performed and monitoring key project financial metrics such as cost trends and profitability.
Upper Merion Township
KING OF PRUSSIA, PA
Responds to public inquiries regarding the facility, programs, policies and procedures via telephone, email, written correspondence and/or onsite inquiries and when necessary directs them to the appropriate destination or takes messages. How to Apply: For immediate consideration, applicants should complete an employment application by visiting: Form Center • Employment Application and submit a completed job application, cover letter, and resume via email to: hr@umtownship.org.
Bowhead / UIC Technical Services
Dahlgren, VA
Bowhead is seeking a Customer Technical Support Specialist (Help Desk) in Dahlgren, VA to provide customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users to our designated customers. Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.
Genesis10
Dallas, TX
Valid Texas Class A, B, or C driver's license, no Driving While Intoxicated (DWI) conviction within the last sixty (60) consecutive months, not more than one (1) DWI on driving record, and not more than three (3) convictions of moving violations within the last thirty-six (36) months to operate DART non-revenue vehicles or drive in the course and scope of job. Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year—in contract, contract-for-hire, and permanent placement roles.
Continental Resources
$60000 - $70000
Bedford, MA
Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors and storage systems. This role will have broad exposure across a range of network, server, virtualization and security platforms, working issues independently, and when needed, with the assistance of senior subject matter experts on the team.
OBXtek
Washington, DC
Reviewing and providing data to assist in preparation for legislative hearings, program documentation, briefing packages and read-aheads, Congressional staffer visits, and other events to ensure an integrated and consistent Air Force position in response to Congressional questions, issues, and requests for information on assigned program/portfolio. • Supporting HAF budget preparation and defense, SAE oversight and decision-making activities, PEO program execution and oversight efforts of aircraft and spacecraft platforms and may be required to work independently.
OBXtek
Washington, DC
SAF/AQX – Office of the Deputy Assistant Secretary for Acquisition Integration supports the Defense Industrial Base (DIB) activities such as Defense Production Act Title I & III, mergers, Government-Owned Contractor-Operated (GOCO) facilities and is responsible for developing approximately 350 industrial engagement packages annually. This position serves as the Air Force’s focal point for integrated acquisition planning, execution, and oversight, providing expert advice to senior Department of the Air Force (DAF) leadership, the Service Acquisition Executive (SAE), Program Executive Officers (PEOs), and Program Managers (PMs).
OBXtek
Washington, DC
Serves as the focal point within the Headquarters Air Force (HAF) for Global Reach matters associated with integrated product life cycle management and facilitates Global Reach stakeholder collaboration in addressing lifecycle issues. - Providing short-notice, quick-reaction analyses of critical programmatic issues in the context of Congressional, OSD Staff, Joint Staff, HQ USAF, MAJCOM, NATO, coalition, or bi-lateral activities.
OBXtek
Washington, DC
Serves as the focal point within the Headquarters Air Force (HAF) for Global Reach matters associated with integrated product life cycle management and facilitates Global Reach stakeholder collaboration in addressing lifecycle issues. - Providing short-notice, quick-reaction analyses of critical programmatic issues in the context of Congressional, OSD Staff, Joint Staff, HQ USAF, MAJCOM, NATO, coalition, or bi-lateral activities.
OBXtek
Washington, DC
It encompasses the entirety of the DAF munitions procurements to include weapons currently used in Operation Inherent Resolve (OIR) such as Joint Directed Attack Munition (JDAM), Small Diameter Bomb (SDB), and Hellfire missiles. - Providing short-notice, quick-reaction analyses of critical programmatic issues in the context of Congressional, OSD Staff, Joint Staff, HQ USAF, MAJCOM, NATO, coalition, or bi-lateral activities.
Medline Industries - Transportation & Operations
Northbrook, IL
Complete required change and release management lifecycle tasks including the creation and delivery of required release management documentation in preparation for presenting to change approval authorities. Monitors the implementation of change management efforts to ensure that the disruption of normal business operations is minimized- works closely with the incident management team.
CHRISTUS Health
Irving, TX
Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner.
Bering Straits Native Corporation
Beavercreek, OH
Offering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Satisfied Bering Straits Native Corporation (BSNC) family customers include the U.S. Air Force, Army, Navy, Coast Guard, the Departments of State, Justice, Commerce, Agriculture, Interior, Homeland Security, the General Services Administration, the Defense Logistics Agency and the U.S Census Bureau.
United Rentals
Stamford, CT
This role requires a proactive problem solver who collaborates across teams, contributes to code quality through reviews, and actively participates in the Agile planning process to deliver impactful outcomes. The Senior OutSystems Developer is expected to be highly driven to achieve results, with a strong curiosity about the underlying business processes the technology supports.
Orangepeople LLC
Plano, TX
About us:OP is a technology consulting and solutions company, offering advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields — including AI, cyber security, enterprise architecture, and beyond. Key Responsibilities:Provide day-to-day functional and technical support for MOM/MES (Manufacturing Execution Systems) applications such as Siemens Opcenter, Rockwell FTPC, Apriso, or equivalent platforms.
EDI Specialists, Inc.
Morganville, NJ
The solutions may consist of any application that integrates with store selected point of sale system or is directly used at the store or store chain level to assist in store operations as provided by co-op headquarters such as: Item Management, Price Management, Scale Management, Order Management, Back-Door Receiving, Reclamation, WIC, Sales Taxation, Inventory Management, Customer Loyalty Management, Coupon Management, Reporting and other as provided. To be effective in the role of the Retail Store Application Specialist will need to be proficient in understanding the setup and operation of multiple point of sale systems and all the co-op headquarters provided solutions to individual store members or store chains.
ECLARO
$23 - $25
houston, TX
Establish best in class customer service with a strong focus on operational excellence ensuring support services are delivered and appropriate service levels achieved. Act as system administration within various business critical applications to support and drive business value via onboarding/offboarding process, L1 support and triage of issues, and overall customer support for stakeholders.
Artech LLC
Richmond, VA
Interact with end users via soft phone or chat modules to resolve primarily software issues. We are seeking a customer service-oriented individual to provide technical support to users in an efficient and accurate manner.
OBXtek
Washington, DC
The mission broadly includes: Aligning research priorities with operational needs, Transitioning promising R&D efforts into acquisition programs, Sustainment strategy developments, and. Must be proficient in computer-based communication/office IT tools especially including Microsoft Office Suite (Word, Power Point, Excel), SharePoint, TEAMS; Adobe (both reader and Pro).
Chelan County PUD
$61920 - $91300
Wenatchee, WA
The Analyst II delivers high-quality, responsive technical support while assisting onsite and remote employees and contractors, mentors junior team members, advocates for new technology adoption, and contributes to process improvements, bridging technology and user needs across the organization. A fully skilled incumbent will have the following knowledge skills & abilities: Technical Proficiency - Comprehensive understanding of desktop hardware, software applications, operating systems, and network connectivity, with the ability to diagnose and resolve technical issues effectively.
CHRISTUS Health
Irving, TX
Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner.
Medline Industries - Transportation & Operations
Northbrook, IL
At least 5 years’ experience working with Coupa application with experience such as: Configuration and Master Data: Handle configuration tasks, including maintaining system settings, content groups, enterprise data, company codes, chart of accounts, and tax codes. Working with large datasets within applications, develop reports and dashboards as well as the creative problem solving, leadership, and communication skills necessary to drive change.
El Dorado Irrigation District
$9177 - $11154
Placerville, CA
Under direction performs professional planning review activities related to various environmental regulatory requirements; prepares required environmental impact documents, including the analysis of environmental impacts of District projects; and ensures compliance with local, State, and Federal regulatory agencies regarding environment review of projects. Reviews District projects to determine potential environmental impacts and applicability to State and Federal environmental laws and permit requirements; prepares initial studies to determine appropriateness of negative declaration or environmental impact report preparation.
OBXtek
Washington, DC
The portfolio includes current and future air and ground-based command and control (C2), including nuclear C2; defense business systems, enterprise information technology; cyberspace weapon systems; manned and unmanned intelligence (MQ-9), surveillance, and reconnaissance (ISR); counter-C2 electronic warfare, as well as related systems. Serves as the focal point within the Headquarters Air Force (HAF) for Information Dominance matters associated with integrated product life cycle management and facilitates Information Dominance stakeholder collaboration in addressing lifecycle issues.
OBXtek
Washington, DC
The mission broadly includes: Aligning research priorities with operational needs, Transitioning promising R&D efforts into acquisition programs, Sustainment strategy developments, and. Must be proficient in computer-based communication/office IT tools especially including Microsoft Office Suite (Word, Power Point, Excel), SharePoint, TEAMS; Adobe (both reader and Pro).