| Location | Everett, Washington |
Seasoned IT Analyst / Service Desk Analyst with VERY strong customer service and communication (both verbal and written) skills. Must be detail-oriented and able to lead the development of, or follow established processes and procedures, to execute the following responsibilities:
Day-to-Day:
1. Participate as a major contributor and/or leader to several projects:
2. Answer customer calls and triage tickets (create tickets, reset passwords, answer questions, first call resolution or appropriate escalation).
3. Monitor Service Desk and Network Operations Center Alerting Inboxes real-time (create tickets as
applicable).
4. Configure and deploy laptops and cell phones.
5. Complete daily activities (documented) for customer-impacting items (i.e., addressing hard disk space issues on virtual environment computers and shared computers).
Qualifications and experience desired:
Required: Ability to self-manage and lead efforts after minimal
instruction. Experience building out (imaging) and deploying
desktops end-to-end, experience working in a Service Desk
environment to address and resolve end user software and
hardware issues. Experience working with Windows 10,
Microsoft Office 365 and Windows networking in a complex,
fast-paced multi-user environment.
Must possess very strong customer service, communication
and writing skills. Must be responsible, organized and able to
self-direct under with minimal guidance. Must be proficient
with following written instructions (and completing check-lists,
updating electronic records, work order tickets, etc.).
Projects and functions to be performed:
Location: Everett
Duration: 2 to 3 Months
Pay: $35 per hour
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