Administrative Assistant

Job Title: Administrative Assistant I
Location: Los Angeles, CA 90089
Schedule: Monday–Friday, 8:30 AM–5:00 PM
Duration 7-8 weeks with possible extension
Work Arrangement: 100% Onsite

Job Responsibilities

• Manage front desk operations in a busy, student-facing environment.
• Answer and manage a high volume of incoming phone calls and inquiries.
• Greet and assist students, faculty, staff, and visitors professionally.
• Triage student questions and connect individuals with the appropriate resources or staff.
• Determine the nature of requests and provide general information or escalate inquiries as appropriate.
• Perform various administrative and secretarial duties for the department.
• Prepare and edit correspondence, reports, and other administrative documents.
• Maintain confidentiality and control access to sensitive student, faculty, and staff information.
• Respond to inquiries requiring knowledge of departmental and University policies and procedures.
• Coordinate meetings and events.
• Compile information and data for departmental reports.

Must-Have Qualifications

• Heavy front desk experience in a busy, high-volume environment.
• Strong customer service/student service experience.
• Excellent verbal and written communication skills.
• Experience handling a high volume of phone calls and inquiries.
• Ability to multitask and prioritize competing requests in a fast-paced environment.
• Professional appearance and presence, with the ability to interact confidently with students, faculty, staff, and visitors.
• Strong judgment and ability to appropriately triage and escalate inquiries.
• Ability to maintain confidentiality when handling sensitive information.
• Computer proficiency and administrative experience.

Education

Minimum: Associate’s degree. Equivalent combination of education and relevant experience may be considered.

Parking

Parking is available at the Royal Street Parking Structure at approximately $20/day.