Administrative/Administrative Assistant

Summary:

• Location: 924 Westwood Blvd Suite 1070, Los Angeles, CA 90024
• Duration: 6 months
• Shift: M-F 8-5

Responsibilities:

• Facilitate access to care for patients seeking telehealth appointments.
• Process inquiries and convert them into patients.
• Obtain required demographic, insurance, and medical information.
• Register patients in Care Connect and Salesforce.
• Organize and upload medical records to Epic via ICAP.
• Review medical records and triage cases to appropriate physicians.
• Collaborate with case managers and coordinate scheduling of telehealth appointments.
• Attend telehealth appointments and assist with follow-ups.
• Identify areas of improvement and create new processes and procedures.
• Provide administrative, regulatory, and operational support for telehealth programs.
• Serve as the primary point of contact for telehealth inquiries.
• Document and communicate status and progress.
• Collaborate with Patient Navigation, Business Services, and other partners.

Requirements:

• Previous clinic experience, minimum 6 months.
• Experience with Care Connect.