• Analyze store metrics and partner with Store Manager to drive sales with both internal and external clients
• Contribute to daily/weekly/monthly business analysis and reporting
• Cultivate a customer-centric store culture; be a vocal advocate for needed improvements to support the in-store customer experience
• Actively model outstanding customer care; participate in and lead the execution of top customer strategies
• Achieve CRM KPI targets
• Assist Store Manager with the development and implementation of Retail Action Plan
• Provide constructive feedback to Management on Store performance
• Execute merchandising strategies and provide suggestions based on sell-through
• Partner with Store Manager to drive Associate engagement by building teams committed to a diverse and inclusive environment, supporting a culture of learning and development, and providing consistent feedback that drives employee engagement and retention
• Partner with the Store Manager to engage and develop client relationships through multiple channels
• People Management when Store Manager is absent (e.g.
• Minimum of 3 years of sales management experience in luxury retail industry; beauty experence a plus
• Bachelor’s Degree in a related field is preferred
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;understanding of retail KPIs
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities; be self-motivated, focused and proactive
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
• Industry awareness and strong business acumen
• Strong verbal and written communication skills and excellent organizational skills
• Passion for the Beauty and Fragrance Industry
• Flexibility to work a retail schedule which will include evenings, weekends and holidays
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