Internal/External point of contact (POC) for census analysis • Develop and coordinate with implementation managers best in class implementation processes • Coordinate with CWB sales and account management teams to identify cross-sell opportunities across in-force block of business • Manage and report on quarterly stewardship meetings and profitability for program with sales leadership • Create and manage program retention and performance guarantees • Develop, maintain and execute complex client relationship plans to ensure overall service needs are satisfied while achieving business, profitability and account retention objectives • Develop and manage assigned in-force blocks of preferred brokers and regional in-force business • Coordinate stewardship meetings and monthly/quarterly reporting for targeted producers and target in-force clients working with assigned BDMs • Manage renewal / re-enrollment processes for assigned clients; including, managing applicable internal partners, reviewing, and negotiating underwriting offers or rate and plan design changes, and ultimately presenting and delivering renewal/re-enrollment offers • Identify clients with retention risks, develop and execute complex plans to retain clients and inform senior management • Develop complex plans to support retention sales, enhance re-enrollment participation and drive new lines of coverage within existing clients • Develop and execute plans to increase or gain opportunities to introduce CWB sales management to targeted clients, including introduction of Chubb Absence Management or other Accident & Health product solutions • Coordinate quarterly and semi-annual block reporting across supported regions • Conduct product and/or technology platform enrollment training for key agencies, brokers or enrollment firms • Participate in client and broker executive finalist presentations and benefits fairs • Coordinate with internal and external partners to ensure appropriate timeframes are established and key timelines are met throughout quarterly and annual planning • Act as the liaison for brokers, clients and internal supporting functions to identify challenges and bridge relationships between clients, insureds and home office partners to resolve issues • Collaborate with internal stakeholders on processes, procedures, proposals and/or promotional materials for assigned territories • Performs other duties as requested. As a key member of the Chubb Workplace Benefits (CWB) sales team, the Account Executive will interact closely with our Business Development Managers (BDMs) to facilitate strong, mutually beneficial broker/client relationships, and to ensure successful post-sales support, client stewardship and retention of voluntary benefits products for large clients and strategic brokers.