Senior Business Support Specialist (Billing Quality Assurance)

Job Purpose:

Provide advanced operational and administrative support for a complex Business Unit. Coordinate the administrative and program operations of the department, to include: reviewing and researching data; developing reports and recommendations; coordinating budgets; maintaining documentation; and supporting departmental customers.

Primary Functions:

• Collect, verify, and maintain a variety of departmental program performance, operational, budget, and financial data;
• Review and research data results, provide recommendations, and prepare related reports for management and/or external entities; provide specialized financial, statistical, and/or technical analysis/reports;
• Participate in forecasting the department's operational activities and work volumes;
• Provide related research, recommendations, and/or scheduling of employees and resources;
• Coordinate the development and/or maintenance of departmental and/or operational budgets;
• Identify and research budget and financial variances;
• Lead a variety of departmental programs, projects, and activities; respond to internal/external program customers to identify needs and resolve issues; act as a resource for other departments;
• Lead and/or guide other support employees within the department;
• Identify and research gaps in departmental programs; identify opportunities and recommend and/or implement improvements;
• Research and recommend new technologies, programs, and procedures;
• Maintain and review departmental contracts, documents, policies, and manuals; help to ensure compliance with related regulations and agreements;
• Participate in coordinating departmental administrative activities, to include, but not limited to: creating purchase orders; approving invoices; coordinating events; and supporting employee management activities;
• Train staff on programs, procedures, budgeting, and/or department operations;
• Support operational software and technical applications related to the department;
• Perform other duties as assigned.