Office Administrator and Advisor Support

At NousTravel, we believe that exceptional client experiences begin with a supportive, collaborative team environment. We are seeking an organized, dependable, and service-focused professional to join our Santa Monica office and become an integral part of our growing team. This role is responsible for the day-to-day administration of the office while providing valuable support to our travel advisors, helping them deliver outstanding service to clients.  SABRE GDS skills are a plus! Reporting to the Senior Vice President of Strategic Partnerships, the ideal candidate is a proactive team player who enjoys building relationships, thrives in a fast-paced environment, and takes pride in creating a welcoming and productive workplace.

Key responsibilities

Office operations

• Oversee day-to-day office operations to ensure an efficient, welcoming workplace.

• Evaluate office workflows and recommend improvements.

• Manage mail, scan checks, and email accounting

• Order key cards, office keys, business cards, and office supplies.

• Manage lobby elevator access and security guest registration.

• Arrange vendors for meetings and events, including catering and conference room audio/web setup.

• Manage the office calendar and answer general phone inquiries.

• Keep office and kitchen areas clean and organized daily, including running the dishwasher.

Advisor support

• Serve as a primary point of contact for daily hotel program questions and escalate issues via FRONT App.

• Monitor and respond to the Hotel Agent Support Desk within set response times.

• Help advisors resolve hotel issues such as missing rates, booking problems, amenity disputes, and commission questions.

• Escalate unresolved issues to hotel partners and close the loop with the advisor.

• As scheduled, provide coverage support for advisors while they are on holiday or out of office, handling hotel-related client needs and booking issues until they return.

IT and administrative support 

• Serve as the on-site hands and eyes for NousTravel's remote IT team: set up and maintain monitors, printers, and other equipment, follow IT's direction to troubleshoot issues in person, and coordinate equipment deliveries and swaps.

• Assist with additions and corrections to supplier contacts in the intranet supplier directory.

• Assist departments with administrative processes, projects, and coordination needs.

Hotel Partnerships

• Build and maintain relationships with key hotel partners, brands, and property contacts.

• Represent NousTravel at industry events, supplier meetings, and client presentations as needed

Hotel program Administration - 

RFP Process, As needed support of the program:

• In partnership with management, help to optimize the NousTravel hotel program

• As needed, assist hotel team with the annual hotel RFP list, based on advisor booking volume, client demand, and target markets.

• As needed, assist w distribution of hotel RFPs and drive timely responses and follow-ups from properties.

• Track RFP status, deadlines, and responses; summarize bids for review.

• Audit hotel rate loading in the GDS against contracted rates and terms. 

• Ensure accuracy of hotel content and rate integrity, including amenities, rate codes, and cancellation policies.

• Share program updates, new preferred properties, and promotions with advisors.

• Log discrepancies, follow up with properties until corrected, and report recurring issues

This is a full-time office-based position, with availability for extended hours when necessary. Consistent and reliable attendance is required. 

Required Skills/Abilities: 

• Exceptional verbal and written communication skills

• Sabre GDS experience

• Knowledge of Hotel Programs is a plus

• MS Office 

• Excellent interpersonal and customer service skills

• Outstanding ability to multitask managing multiple priorities

• Excellent organizational skills and attention to detail

• Strong analytical and problem-solving skill

• Ability to function well in a high-paced and at times stressful environment

• Team player is very important

Education and Experience:

Prior experience as an office manager, or administrative/ executive support experience (Travel Industry experience required)

Physical Requirements: 

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift up to 15 pounds at times. 

Must be able to travel as needed without restriction.

$28.00-$29.00 per hour