DTS Technology Admin II

Provides technical solutions and direction, performance tuning and technology updates, identifies opportunities for new technology deployments, assesses projected lifespan of existing and future technology. The Technology Administration Analyst II also demonstrates mid-level expertise in implementation, integration, troubleshooting, administration, management, and evolution of complex technologies.

Job Title: DTS Technology Admin II
Location: Philadelphia, PA
Work Model: Remote
Job Duration: 3+ months ( possibility of extension)

Job Summary:
The Technology Administration Analyst II is responsible for understanding and competency of current technologies and concepts within their discipline. This role works under direct & supervision to accomplish daily assignments and project work in support of team initiatives. The Technology Administration Analyst II also demonstrates mid-level expertise in implementation, integration, troubleshooting, administration, management, and evolution of complex technologies. In addition, this role provides support to internal and external customers while exhibiting high-quality customer service.

Job Responsibilities:

• The responsibilities of the Technology Administration Analyst II encompass identical responsibilities as the Technology Administration Analyst I, but with a greater degree of complexity and detail. A Technology Administration Analyst II also:
• Contributes to analysis and design for current and emerging technologies within their discipline.
• Exhibits advanced technical knowledge of and expertise in all aspects of technology administration as outlined in Level I.
• Demonstrates the ability to analyze trends, provides systems statistical trending & analysis, performs support testing, and follows appropriate escalation and notification procedures.
• Demonstrates the ability to create detailed work-related documentation (RFP's, project plans, etc.).
• Exhibits intermediate expertise in critiquing the use of existing and future technologies.
• Coaches and trains Level I staff, customers and peers with differing detailed knowledge
• Assists in the orientation and integration of Level I hires.
• Participates in Client corporate and DTS processes including, but not limited to, work flow, project management, time accounts and employee reviews.
• Works with on-call staff, management, equipment vendors, or other appropriate contacts to resolve the situation as quickly as possible.
• Identifies trends and opportunities to improve performance and resolve problems.
• Evaluates and makes recommendations concerning software, equipment, security and facilities.
• Demonstrates knowledge of infrastructure components that provide the foundation to the applications owned by technology administration.
• Provides technical solutions and direction, performance tuning and technology updates, identifies opportunities for new technology deployments, assesses projected lifespan of existing and future technology.
• Prepares formal change implementation plans and monitors their implementation.
• Participates in projects and demonstrates ability to complete tasks assigned without supervision.
• Participates in internal and external audit activities.

Required Skills & Experience

• Active Epic Security Certification (Mandatory).
• Hands-on experience with Epic Security Administration.
• Experience in account provisioning and access management.
• Familiarity with security standards and user access controls.
• Working knowledge of Active Directory and Microsoft Entra ID.
• Understanding of user account provisioning, organizational structures, and access management.
• Familiarity with security administration and scripting.
• Experience supporting Epic within a healthcare environment.
• Pediatric healthcare experience is highly preferred.
• Familiarity with healthcare technology systems and related workflows..

Preferred Skills & Experience:

• At least two (2) years relevant (in concentration) IT experience.
• Experience in healthcare technology.
• Account Concentration:
• Experience with Security administration and/or Chronicles.
• Working knowledge and Experience with identity management tools.
• Understanding of remote access administration.
• Platform Concentration:
• Knowledge of Microsoft Management Tools, Enterprise Printing Management, software distribution tools.

Required Education:

• High School Diploma or GED.

Preferred Education:

• Technical Diploma.

Required Certifications & Licensure:

• Epic Security certification.

Preferred Certifications & Licensure:

• CompTIA certification.