Administrative Skills, Communication Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Emergency Response, Inventory Management, Leadership, Mentoring, Microsoft Excel, Microsoft Office, Nursing, Organizational Skills, Safety/Work Safety, Sales Support, Team Lead/Manager, Team Player, Telephone Skills, Training/Teaching
Join our Norwood-Fontbonne Academy team in Chestnut Hill as an Administrative Specialist and inspire young minds at camp!
Are you ready for an unforgettable summer adventure? At ESF Camps, we are on a mission to create an extraordinary summer experience for campers from preschool to 8th grade, and we are looking for energetic, passionate people to join us and make a positive impact while having a blast!
The Administrative Specialist is responsible for camp-related customer service and administrative needs in the camp office and throughout the camp.
Why ESF?
- Inspire Young Minds: Make a meaningful difference in the lives of children while receiving comprehensive training and support.
- Unleash Your Potential: We offer opportunities for internships, fieldwork, and continuing education credits.
- Become a Leader: Gain valuable leadership experience as you supervise and mentor children.
- Positive Environment: Experience being part of a team guided by ESF Core Values.
Extra Perks:
- Convenient Summer Schedule: Enjoy nights and weekends off.
- Employee Referral Bonus Program: Increase your earnings through referrals from your network.
- Free Certifications: Reimbursements available for qualified roles.
- Camp Tuition: Enjoy a significantly discounted tuition rate exclusively for Team members’ children.
Requirements:
- Education: Bachelor’s degree required
- Experience:
- Minimum 1-2 years of experience working in an administrative and/or customer service role.
- Previous experience working in a camp, school (or similar field) preferred.
- Experience teaching and working with children.
- Technology Skills: Proficient in Microsoft Office, especially Excel, and ability to use CRM database.
- Hours: Typically, from 7:30am-4:30pm or 8:00am-4:00pm, Monday-Friday. Start and end times may vary depending on the location, with later times possible.
- Schedule Commitment: Any schedule changes must be pre-approved by the site director.
- Required Training: Complete all required ESF and state-mandated training and onboarding.
- Dress Code: Maintain the "ESF Look" (camp uniform) and embody the spirit of the camp.
Essential Job Responsibilities:
- Customer Service:
- Serve as a point person for ESF families; respond to inquiries in person as well as over the phone.
- Greet campers and their guardians in the camp office; collect lunches and transition campers.
- Answer telephones and transfer calls to appropriate team members
- Call camp families to confirm enrollment or discuss camper needs.
- Support summer sales initiatives; inform new and existing families of enrollment opportunities.
- Camp Office:
- Perform general clerical duties such as copying, mailing, and filing.
- Ensure that the camp office is clean, organized, and well-maintained.
- Open, sort, and distribute or respond to incoming correspondence including mail and email.
- Maintain inventory and complete assigned paperwork.
- Camp Registration:
- Assist families in enrolling their campers using the CRM database.
- Support summer sales initiatives; inform new and existing families of enrollment opportunities.
- Update camper records and input pertinent information into the database.
- Teamwork: Work effectively and collaborate with co-workers including other on-site Administrative Specialists, Nurses, Admissions and Customer Engagement Coordinators located at ESF’s Headquarters office, Site Director, and leadership team
- Safety & Positive Group Management: Ensure the safety and well-being of campers with emphasis on positive behavior and effective group management. Promptly report any concerns to the Site Director.
- Be the Ultimate Role Model: Supervise campers, while fostering a positive and safe environment.
- Demonstrate ESF Core Values & Code daily, from “Gratitude” to “Bring It” daily.
- Model the ESF Virtues of Character (Gratitude, Respect, Trustworthiness, Effort, Kindness, Positivity, Resilience, Community) in camp daily.
- Adhere to all company policies.
- Communication: Maintain clear, concise, and engaging communication with campers, families, peers, and our leadership team.
Reporting Relationships:
- Directly report to and take guidance from the Camp Director, with additional accountability to the Site Director.
Additional Responsibilities:
- Push/pull, lift, and carry a minimum of thirty-five (35) pounds across campus. Work outside, upright, and mobile for six (6) to eight (8) hours per day
- Respond to emergencies, including running (up to 1 mile in some cases) and ascending stairs without undue exertion.
This job description is subject to change at any time.