Business Support Manager II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Business Support Manager II function serves as a strategic partner and extension of senior leadership, driving alignment, prioritization, and execution across the organization. This job is responsible for the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.

The role requires a strong business centric mindset with ability to utilize sound judgment and tailor approach to drive optimal outcomes. This role communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources. The ideal candidate will build a thorough understanding of the business unit’s function and consult with senior management in evaluating workforce strategy. Role requires working knowledge of general bank policies, programs and procedures and finance practices.

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Responsibilities:

• Frame complex decisions, synthesize inputs, and guide leadership through trade-offs and recommendations

• Drive prioritization across strategic initiatives, ensuring leadership focus aligns to highest-impact activities and enterprise objectives

• Partner with senior leaders to execute business strategy, translate priorities into operating plans, and drive measurable outcomes

• Act with delegated authority on behalf of senior leadership to advance initiatives, remove obstacles, and ensure execution

• Provide end‑to‑end business management support across operations, including planning, execution, and governance

• Lead workforce capacity, resource planning, and demand management to align staffing with business volumes and growth objectives

• Own budgeting, forecasting, and expense management processes in partnership with Finance; track variances and risks

• Deliver executive‑level dashboards, performance reporting, and insights to support data‑driven decision making

• Coordinate quarterly business reviews, operating reviews, and leadership meetings; prepare materials and track actions

• Monitor operational performance, service metrics, and key risk indicators; partner with leaders to drive corrective actions

• Support change and transformation initiatives through clear communications, readiness planning, and execution oversight

• Develop executive presentations, strategy decks, and leadership communications for internal and external audiences

• Partner with the Academy on associate readiness programs for front line associates and leaders

• Ensure strong governance, controls, and audit readiness in a highly regulated environment

• Act as a trusted advisor and connector across functions, aligning stakeholders around priorities and execution plans

Required Qualifications

• Minimum of 8+ years of job related experience required

• Experience supporting senior executives directly

• Experience driving cross-functional initiatives

• Experience in Resource management and forecasting

• Experience in Metrics and reporting

• Intermediate/Expert MS Office skills, especially Excel and PowerPoint, to track and manage many different types of efforts and data

• Superior business acumen

• Team-player

• Extremely strong verbal and written communication skills

• Extremely organized/Good time management skills

Desired Qualifications

• Self-motivated and delivery focused

• Attention to detail

• Good Problem solving skills

Skills :

• Strategic execution: Translate leadership priorities into actionable plans and measurable outcomes

• Business operations: Enable day‑to‑day operational effectiveness across complex organizations

• Executive decision support: Provide insights, analysis, and recommendations to support senior leaders

• Financial management: Support budgeting, forecasting, expense oversight, and financial discipline

• Workforce planning: Align capacity and resources to demand, volume, and growth objectives

• Performance analytics: Deliver dashboards and reporting that connect volume, efficiency, risk, and results

• Governance and risk: Ensure strong controls, compliance, and audit readiness in regulated environments

• Stakeholder management: Partner across operations, sales, HR, Finance, and Risk to drive alignment

• Change enablement: Support transformation through communications, readiness planning, and execution oversight

• Operating rhythm: Establish business reviews, governance forums, and action tracking for accountability

• Executive communications: Develop clear, concise presentations and leadership communications

• Execution discipline: Track initiatives, manage dependencies, and ensure follow‑through on commitments

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530)

Pay and benefits information

Pay range

$106,800.00 - $166,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.