Administrative Assistant II

In this role, you’ll support the department and healthcare team with a variety of administrative responsibilities, including managing communication and scheduling, maintaining patient and departmental records, coordinating correspondence, and assisting with data entry and reporting. You’ll also help keep daily operations running smoothly by ordering supplies, maintaining equipment, updating medical documentation, assisting with billing and insurance processing, and supporting departmental projects.

Overview:

Shift: Full Time; Monday–Friday, 8:00 AM–5:00 PM

Join our Pain Clinic team as an Administrative Assistant! In this role, you’ll support the department and healthcare team with a variety of administrative responsibilities, including managing communication and scheduling, maintaining patient and departmental records, coordinating correspondence, and assisting with data entry and reporting. You’ll also help keep daily operations running smoothly by ordering supplies, maintaining equipment, updating medical documentation, assisting with billing and insurance processing, and supporting departmental projects.

Why UnityPoint Health?:

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities:

• Provide administrative and clerical support to departments and healthcare teams. 
• Manage incoming and outgoing correspondence, ensuring accurate tracking and documentation. 
• Coordinate schedules for meetings, appointments, conferences, and events. 
• Maintain office supply inventory and ensure equipment is functional, coordinate repairs with vendors. 
• Respond to inquiries from staff, patients, and visitors; escalate complex issues when needed. 
• Arrange travel, including transportation and accommodations. 
• Support department budget and expense tracking and maintain efficient office procedures. 
• Maintain patient, staff, and departmental records in compliance with privacy regulations. 

Qualifications:

Education:

• High school diploma or equivalent (GED) required.
• Associate’s degree in a business or medical-related field preferred.

Experience:

• Three years of experience in an administrative, business, or medical-related field required.

License(s)/Certification(s):

• None required.

Knowledge, Skills & Abilities:

• Strong organizational skills with the ability to manage multiple tasks, schedules, and priorities in a fast-paced environment.
• Knowledge of Microsoft Office Suite and applicable hospital management software.
• Basic knowledge of medical billing, insurance documentation, and reimbursement processes.
• Knowledge of healthcare laws, patient rights, HIPAA, informed consent, safety standards, and emergency protocols preferred.
• Ability to manage executive calendars and coordinate meetings, appointments, and events across multiple time zones preferred.

*Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs.  The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.