Answers general procedural questions from the public concerning specialized documents; Provides detailed information in response to queries concerning unit operations; Compiles information and prepares and types a variety of documents such as correspondence, reports and specialized file data; Reviews and sorts documents, creates new records and inputs and retrieves information using automated systems; Prepares, and updates file folders, logs, status records, and other documentation to reflect the current status of a process and performs required purges; Researches manual and automated systems to gather or verify data needed for processing activities; Creates and maintains spreadsheets and databases using packaged software; Assigns and reviews the work of staff performing typing, filing and other routine clerical activities; Operates various office equipment such as typewriters, computer terminals and personal computers, facsimile machines, photocopiers and calculators; Processes claims, purchase orders and contracts for payment to vendors and contractors, and verifies accuracy of billing charges against ledgers, invoices and contracts; Establishes, posts, and maintains manual and automated bookkeeping systems; Verifies fees for permits of services, receives payments, and issues receipts; Establishes files for audit trail purposes, to include identifying, locating, and filing audit documentation; Contacts debtors to collect accounts receivable and monitors payment arrangements; Coordinating paperwork for the referral, admission, transfer or discharge of patients from a hospital unit or clinic; Identifies actions required to provide services to individual clients, applicants, or the general public and assists people in completing the service process; Coordinates and/or initiates processing action with other units, departments, or outside agencies as needed to provide services. Action Activity - bending, reaching and stooping; Motion Activity - grasping; Hearing Activity - in noisy areas and fine movement; Speaking Activity - in person an don the phone; Vision - may be required to operate a motor vehicle; distinguish colors, have depth perception and peripheral vision.