NewFront of House Restaurant Manager at Puckett's in Nashville A Marshall HospitalityFront of House Restaurant Manager at Puckett's in NashvilleNashville, TNFull timePOSITION INFORMATIONPosition: Front of House ManagerLocation: 500 Church Street Nashville TN 37219Start Date: As Soon as AvailableStatus: Full-time / Exempt and at-willHours: Vary - Days, Evenings, WeekendsJOB SUMMARYThe Front of House Manager's role is to oversee, direct, and coordinate the planning, organization, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation. Eligibility to participate in the company's employee health benefits program which includes Medical, Dental and Vision Insurance stated 60 days after hire, plus the first of the monthShort-Term Disability Insurance, which includes Paid Maternity Leave50% discount for you and your immediate family at your restaurant of employment for in-house food and non-alcoholic beverages50% discount at any of our affiliated restaurants for in-house food and non-alcoholic beverages and apparelDiscounted rates available for catering services for all of our affiliated restaurants.
Senior Restaurant Manager P.F. Chang'sSenior Restaurant ManagerKnoxville, Tennessee$61,250–$81,250 / yearMust possess a valid driver’s license to perform occasional duties such as providing shift coverage, meeting liquor license requirements (depending on the state), delivering large catering orders (which may include operating a rental truck), making supply runs, local restaurant marketing, attending offsite training and business meetings, and traveling between restaurant locations to support operations. Referral Program : Earn a $250 referral bonus for Team Member positions and $500 for restaurant management positions through our employee referral program (for locations other than home location).
NewRestaurant Manager - Team Lead Chili'sRestaurant Manager - Team LeadFranklin, TN$64,000–$72,000 / yearFrom leading the team through a high-energy shift to exceeding Guest expectations on every occasion to ensuring we meet our financial responsibilities, Managers are the critical link to making it all happen. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers, house smoked ribs, full on fajitas, and hand shaken margaritas!
General Manager Ruby TuesdayGeneral ManagerAlcoa, TNRecruit, hire, train, develop, and communicate through consistent daily interactions and weekly meetings with all Managers and Team Members. The incumbent is responsible for growing sales, achieving restaurant EBITDA, meeting budget, and creating a culture of accountability within their restaurant.
NewGuest Relations Representative Smoky Mountain ResortsGuest Relations RepresentativeSevierville, TennesseeThe Guest Relations Team is responsible for ensuring guest satisfaction and future hotel stays, as well as completing their daily work tasks and any additional tasks assigned. Within your respective shift assignment(s), perfect your problem-solving and listening skills while you work alongside the Front Desk Supervisor and Manager to create a welcoming environment for the entirety of the guests stay.
IHOP Assistant Manager IHOP HixsonIHOP Assistant ManagerHixson, TN$15–$16 / hourThis role requires exceptional leadership skills, a passion for customer service, and the ability to manage various aspects of restaurant operations effectively. And joining our team comes with a big stack of values - growth and development opportunities and an atmosphere where you can build lifelong friendships and memories with your Team.
NewGuest Relations Supervisor Smoky Mountain ResortsGuest Relations SupervisorSevierville, TennesseeEngage with all departments as a liaison between guests and various Resort teams, including maintenance, housekeeping, aquatics, etc., to ensure proper communication and expedite problem-solving solutions. As a professional leader is honest, acts with integrity, follows through on commitments, accepts responsibility for my actions, approaches others in a tactful manner, and reacts well under pressure.
NewHousekeeping Manager Executive Housekeeper - Soho House Nashville Soho House UK LtdHousekeeping Manager Executive Housekeeper - Soho House NashvilleNashville, TNResponsible for the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces. Primary responsibilities include management of housekeeping staff, inspecting guest rooms, training, coordinating and delegating tasks, and providing quality service to all guests who come to Soho House.
NewHousekeeping Manager (Executive Housekeeper) - Soho House Nashville Soho House & Co.Housekeeping Manager (Executive Housekeeper) - Soho House NashvilleNashville, TNResponsible for the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces. Primary responsibilities include management of housekeeping staff, inspecting guest rooms, training, coordinating and delegating tasks, and providing quality service to all guests who come to Soho House.
District Manager Hardee's (1835) Hardee'sDistrict Manager Hardee's (1835)Erwin, Tennessee$58,000–$63,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
NewRestaurant Manager - Quarterly Bonus Available Chili'sRestaurant Manager - Quarterly Bonus AvailableFranklin, TN$64,000–$72,000 / yearFrom leading the team through a high-energy shift to exceeding Guest expectations on every occasion to ensuring we meet our financial responsibilities, Managers are the critical link to making it all happen. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers, house smoked ribs, full on fajitas, and hand shaken margaritas!
NewFront of House Restaurant Manager at Puckett's in Franklin A Marshall HospitalityFront of House Restaurant Manager at Puckett's in FranklinFranklin, TNFull timeEligibility to participate in the company's employee health benefits program which includes Medical, Dental and Vision Insurance stated 60 days after hire, plus the first of the monthShort-Term Disability Insurance, which includes Paid Maternity Leave50% discount for you and your immediate family at your restaurant of employment for in-house food and non-alcoholic beverages50% discount at any of our affiliated restaurants for in-house food and non-alcoholic beverages and apparelDiscounted rates available for catering services for all of our affiliated restaurants. POSITION INFORMATIONPosition: Front of House ManagerLocation: 120 4th S, Franklin TN 37064Start Date: As Soon as AvailableStatus: Full-time / Exempt and at-willHours: Vary - Days, Evenings, WeekendsJOB SUMMARYThe Front of House Manager's role is to oversee, direct, and coordinate the planning, organization, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.
Member Services Representative Part Time Planet Fitness - Glow BrandsMember Services Representative Part TimeClarksville, TNPart timeThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
General Manager of Operations CbGeneral Manager of OperationsKnoxville, TennesseeThis is a great opportunity for someone with strong leadership, retail, customer service, and dog care experience who is excited to join an established, successful, and fast-paced business and help continue driving its success. This role is ideal for a motivated leader who can confidently manage daily operations, support and develop staff, build strong client relationships, and help guide the continued growth of the business.
Senior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerMurfreesboro, TN$16.75–$17 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Manager Zaxby's Franchising LLCManagerCovington, TNCompletes daily and weekly administrative duties such as employee scheduling, till verification, safe counting, taking the deposit to the bank, imputing financial data into computer, compiling weekly sales reports, controlling hourly labor, and managing applicant and employee records. Safely uses all food preparation equipment including knives, peelers, lettuce chopper, tomato and lemon slicer, tea urns, bake oven, and any other potentially hazardous objects.
Assistant General Manager Combattimento Gym, LLC (doing business as UFC Gym)Assistant General ManagerMurfreesboro, TN$50,000–$100,000 / yearGENERAL SUMMARY: The Assistant General Manager represents UFC Gym and indirectly supervises the MembershipSpecialist team with support from the General Manager to the Membership Specialists provide a welcoming, informative, differentiated, high energy, and incredible experience for all prospective members during gym visits. Members get everything they need under one roof - robust cardio equipment, coach-led group classes, weightlifting and free weights, martial arts and MMA-inspired fitness training, martial arts equipment, youth programming, personal training, yoga, Pilates, and more!
District Manager Hardee's (1775) Hardee'sDistrict Manager Hardee's (1775)Elizabethton, Tennessee$58,000–$63,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
District Manager Hardee's (1858) Hardee'sDistrict Manager Hardee's (1858)Kingsport, Tennessee$58,000–$63,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
District Manager Hardee'sDistrict ManagerFayetteville, TNBy coaching leaders, identifying opportunities for improvement, and helping solve day-to-day challenges, you will play a key role in driving operational excellence and long-term growth across the district. We are looking for a results-driven and people-focused District Manager who thrives on developing leaders, solving operational challenges, and creating a supportive team environment.
Account Manager - Event Operations and Security BEST Crowd ManagementAccount Manager - Event Operations and SecurityMemphis, TN$65,000–$70,000 / yearFull timeBESTCrowdManagement #OperationsManager #AccountManager #EventOperations #CrowdManagement #VenueOperations #SecurityManagement #SportsAndEntertainment #ConventionCenterJobs #MemphisJobs #LeadershipJobs. At BEST Crowd Management, you'll do more than manage events—you'll lead large-scale operations, develop future leaders, build meaningful client partnerships, and help create safe, exceptional experiences for thousands of guests.
District Manager Hardee's (1864) Hardee'sDistrict Manager Hardee's (1864)Johnson City, Tennessee$58,000–$63,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
District Manager Hardee's (1771) Hardee'sDistrict Manager Hardee's (1771)Kingsport, Tennessee$58,000–$63,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
District Manager Hardee's (6307) Hardee'sDistrict Manager Hardee's (6307)Blountville, Tennessee$58,000–$63,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
District Manager Hardee's (1849) Hardee'sDistrict Manager Hardee's (1849)Kingsport, Tennessee$58,000–$63,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
District Manager Hardee's (1825) Hardee'sDistrict Manager Hardee's (1825)Jonesborough, Tennessee$58,000–$63,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
District Manager Hardee's (1812) Hardee'sDistrict Manager Hardee's (1812)Rogersville, Tennessee$58,000–$63,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
District Manager Hardee's (1869) Hardee'sDistrict Manager Hardee's (1869)Piney Flats, Tennessee$58,000–$63,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
District Manager Hardee's (6013) Hardee'sDistrict Manager Hardee's (6013)Johnson City, Tennessee$58,000–$63,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
District Manager Hardee's (1865) Hardee'sDistrict Manager Hardee's (1865)Greeneville, Tennessee$58,000–$63,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
District Manager Hardee's (1799) Hardee'sDistrict Manager Hardee's (1799)Bristol, Tennessee$58,000–$63,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
District Manager Hardee's (1833) Hardee'sDistrict Manager Hardee's (1833)Mount Carmel, Tennessee$58,000–$63,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
District Manager Hardee's (1850) Hardee'sDistrict Manager Hardee's (1850)Greeneville, Tennessee$58,000–$63,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
District Manager Hardee's (1802) Hardee'sDistrict Manager Hardee's (1802)Johnson City, Tennessee$58,000–$63,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
Shift Manager Hardee's (1799) Hardee'sShift Manager Hardee's (1799)Bristol, TennesseeFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
Shift Manager Hardee's (1858) Hardee'sShift Manager Hardee's (1858)Kingsport, TennesseeFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
Shift Manager Hardee's (1833) Hardee'sShift Manager Hardee's (1833)Mount Carmel, TennesseeFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
NewShift Manager Long John Silver'sShift ManagerChattanooga, TNThe Shift Manager shares accountability with the restaurant management team for all restaurant operations focusing on satisfying guests, developing team members, and growing sales and profits. 50 years ago we began our mission to bring great-tasting, sustainably-caught seafood to all the people who aren’t able to be near an ocean every day of their life.
Shift Manager Hardee's (1771) Hardee'sShift Manager Hardee's (1771)Kingsport, TennesseeFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
Shift Manager Hardee's (1775) Hardee'sShift Manager Hardee's (1775)Elizabethton, TennesseeFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
Shift Manager Hardee's (1864) Hardee'sShift Manager Hardee's (1864)Johnson City, TennesseeFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
Shift Manager Hardee's (1825) Hardee'sShift Manager Hardee's (1825)Jonesborough, TennesseeFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
Restaurant Manager Tazikis Memphis LLCRestaurant ManagerMemphis, TNFull timeInventory and Cost Control: Perform regular inventories and carefully manage food, beverage, and supply orders to ensure proper stock levels while controlling costs. The successful candidate will be responsible for ensuring operational excellence, providing outstanding guest experiences, and leading our team with integrity and enthusiasm.
Shift Manager Hardee's (1812) Hardee'sShift Manager Hardee's (1812)Rogersville, TennesseeFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
Shift Manager Hardee's (1849) Hardee'sShift Manager Hardee's (1849)Kingsport, TennesseeFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
Shift Manager Hardee's (1835) Hardee'sShift Manager Hardee's (1835)Erwin, TennesseeFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
Shift Manager Hardee's (6307) Hardee'sShift Manager Hardee's (6307)Blountville, TennesseeFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
Shift Manager Hardee's (1802) Hardee'sShift Manager Hardee's (1802)Johnson City, TennesseeFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
Shift Manager Hardee's (1865) Hardee'sShift Manager Hardee's (1865)Greeneville, TennesseeFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
Shift Manager Hardee's (1869) Hardee'sShift Manager Hardee's (1869)Piney Flats, TennesseeFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.