NewCustomer Experience Coordinator TJ MaxxCustomer Experience CoordinatorVictor, NY$17–$17.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewRetail Customer Experience Coordinator TJ MaxxRetail Customer Experience CoordinatorWebster, NY$17–$17.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewTravel Nurse RN - Post-Anesthesia Care Unit (PACU) / Pre-Post Op - $2,152 to $2,290 per week in Rochester, NY TravelNurseSourceTravel Nurse RN - Post-Anesthesia Care Unit (PACU) / Pre-Post Op - $2,152 to $2,290 per week in Rochester, NYRochester, NY$2,152–$2,290This role involves assessing patient recovery, implementing post-operative care plans, administering treatments, collaborating with the surgical team, and coordinating care for discharging or transporting patients. As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team.
NewCustomer Care Representative - Career Advancement Opportunities!! Casella Waste SystemsCustomer Care Representative - Career Advancement Opportunities!!Gates, NY$21–$22 / hourHighly integrated knowledge and competence in all areas of customer service and client relationship management and is able to build strong relationships with home office and divisional employees at various levels within the organization. Thoroughly understands the variety and complexity of Casella's business operations and is able to apply a variety of customer service, CRM, and sales concepts, principles and applications to generate and retain business sales.
Customer Care Representative Career Advancement Opportunities!! Casella Waste Systems IncCustomer Care Representative Career Advancement Opportunities!!Rochester, NY$21–$22 / hourHighly integrated knowledge and competence in all areas of customer service and client relationship management and is able to build strong relationships with home office and divisional employees at various levels within the organization. Thoroughly understands the variety and complexity of Casella's business operations and is able to apply a variety of customer service, CRM, and sales concepts, principles and applications to generate and retain business sales.
NewConsumer Care Representative (Collections Specialist/Customer Service) Coast Professional, Inc.Consumer Care Representative (Collections Specialist/Customer Service)Geneseo, NYPart timeThe Consumer Care Representative (Customer Service) may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. The Consumer Care Representative (Customer Service) works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options.
Customer Care Representative Career Advancement Opportunities!! Willimantic Waste Paper Co., Inc.Customer Care Representative Career Advancement Opportunities!!Rochester, NY$21–$22 / hourHighly integrated knowledge and competence in all areas of customer service and client relationship management and is able to build strong relationships with home office and divisional employees at various levels within the organization. Thoroughly understands the variety and complexity of Casella's business operations and is able to apply a variety of customer service, CRM, and sales concepts, principles and applications to generate and retain business sales.
U-Box Customer Care Representative (CDL) U-Haul International IncU-Box Customer Care Representative (CDL)Rochester, NY$21.60–$26.40 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
NewConsumer Care Representative (Collections Specialist/Customer Service) Coast ProfessionalConsumer Care Representative (Collections Specialist/Customer Service)Geneseo, New YorkThe Consumer Care Representative (Customer Service) may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. The Consumer Care Representative (Customer Service) works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options.
Customer Service Representative (CSR) Lifetime Assistance IncCustomer Service Representative (CSR)Rochester, NY$19–$22 / hourEducation Support: Tuition assistance, scholarships - 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester - plus micro-credential stipends up to $750 and SUNY partnerships. Your Core Responsibilities: Serve as a primary point of contact for customers of LAICO Industries, Classified Scanning & Shredding Services, Patent Press, and related business operations.
NewCustomer Service Representative Mr. HandymanCustomer Service RepresentativeRochester, NY$18–$20 / hourLead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals. When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.
Customer Service Representative / CSR Gerber Collision & GlassCustomer Service Representative / CSRHenrietta, NY$17–$22 / hourPrepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay). At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services.
Customer Service Representative Staffmark Group LlcCustomer Service RepresentativeNYThe Customer Support Specialist may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prisons officials, state and county records departments, debtors, and/or other third parties by telephone and/orin writing to request, gather, and file necessary account information.
Customer Service Representative Staffmark Investment LLCCustomer Service RepresentativeGENESEO, NYThe Customer Support Specialist may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. The Customer Support Specialist works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options.
Customer Service Representative (Remote - Rochester, NY) Maximus IncCustomer Service Representative (Remote - Rochester, NY)Rochester, NYRemoteMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans.
Customer Service Representative / CSR Boyd GroupCustomer Service Representative / CSRHenrietta, New YorkPrepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay). At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services.
Spanish Bilingual Limited Service Customer Service Representative MaximusSpanish Bilingual Limited Service Customer Service RepresentativeRochester, NYFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to call center software programs, Microsoft office and other CRM tools.
Customer Service Representative/Bilingual City of Rochester, NYCustomer Service Representative/BilingualRochester, NY$44,898–$57,550 / yearInputs work orders, inspection reports, property code violations, etc., into computer; Receives telephone and walk-in complaints; Routes complaints to appropriate team member, logs and tracks through to resolution; Accepts applications for City programs (certificates of occupancy, building permits, rehabilitation loans/grants, summer youth employment, vehicle storage permits, etc.); Prioritizes the routine activities and clerical workflow of the office; Drafts routine correspondence to respond to citizen concerns; Prepares work orders for City services such as boarding-up unsecured properties, cutting grass, removal of debris; Responds to requests from the public for information about City programs and services; Acts as liaison with City offices and other agencies when problems cannot be resolved with NSC resources; Performs monitoring and reporting activities related to the tracking of the workflow; Responds to inquiries from the public for property information, accessing various databases; Assists Inspection and Police personnel with scheduling of inspections, meetings, other appointments, etc. Associates degree in office technology or related field; PLUS two (2) years of clerical experience (or its part-time equivalent) in three (3) of the following four (4) areas: typing documents and correspondence; filing; data entry; and public contact (by telephone and in person); OR.
Customer Service Representative Multi-Color CorpCustomer Service RepresentativeNYOur Customer Service team plays a critical role in supporting our customers, coordinating their orders, and ensuring they receive the information they need quickly, accurately, and professionally. Paid holidays including New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day, and two floating holidays.
Full Time Customer Service Representative 18-20 hourly Raymours Furniture Co IncFull Time Customer Service Representative 18-20 hourlyRochester, NYCustomer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management). You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns.
Full Time Customer Service Representative 17-20 hourly Raymours Furniture Co IncFull Time Customer Service Representative 17-20 hourlyVictor, NYCustomer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management). You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns.
Customer Care Lead Raymours Furniture Co IncCustomer Care LeadVictor, NYCustomer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management). https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2025/1/clientdata_1147511/17/1555/395a1ba7-098e-4321-9995-e7770996098d.docxhttps://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf.
NewCustomer Service Representative Exxpress TireCustomer Service RepresentativeHenrietta, NY$16–$20 / hourAs a Customer Service Representative, your primary responsibilities will be ensuring the accuracy and inventory availability for incoming web-based and phone orders, building work orders, processing payments, answering phone calls, and executing sales and productivity goals. We are looking for a self-motivated Customer Service Representative who thrives in a fast-paced environment and enjoys working with a team to accomplish sales goals.
NewCustomer Service Representative II Service Experts, LLCCustomer Service Representative IIClifton, NY$33,300–$42,500 / yearHandles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) . The Customer Service Representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution.
NewConsumer Care Representative Coast Professional, Inc.Consumer Care RepresentativePerry, NYPart timeThe Consumer Care Representative may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. The Consumer Care Representative works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options.
Representative Customer Billing Avangrid Service CompanyRepresentative Customer BillingROCHESTER, NY$49,760–$62,200 / yearRequired Qualifications Skills/Abilities: Knowledge of the Company billing policies, practices, rate applications and service orders as required to resolve billing issues and/or accurately calculate bills and have demonstrated the ability to perform all Job Requirements as indicated within this Skills/Abilities section along with meeting all other experience/training and education requirements indicated below or the demonstrated ability to learn. Strong PC skills are required along with proficient knowledge and use of Microsoft Excel and Word applications Must possess superior arithmetic skills and ability to use a calculator Must have good organizational skills and the ability to handle multiple tasks with frequent interruptions Must be highly productive and results riented Experien
Representative - Customer Billing Iberdrola SARepresentative - Customer BillingRochester, NY$49,760–$62,200 / yearSkills/Abilities: Knowledge of the Company billing policies, practices, rate applications and service orders as required to resolve billing issues and/or accurately calculate bills and have demonstrated the ability to perform all Job Requirements as indicated within this Skills/Abilities section along with meeting all other experience/training and education requirements indicated below or the demonstrated ability to learn. The essential duties of the Customer Billing Representative include review and analysis of company meter reading/consumption data and customer bills, correction of device, billing and invoicing errors, and processing of billing adjustments as needed to complete rate changes and/or corrections to unmetered services.
NewContact Center Customer Service Representative Five Star BankContact Center Customer Service RepresentativeRochester, NYAnswer customer inquiries concerning bank operations, regulations, transaction processing, electronic services, marketing, and promotional activities . The Customer Contact Center - Inbound Associate will work directly with our customers to meet their needs and provide the best customer service.
Customer Service Representative - State Farm Agent Team Member Ryan Bush - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberCanandaigua, NY$40,000–$60,000 / yearResponsibilities include assisting clients with inquiries, resolving issues, providing product and service information, coordinating with other agency team members, and maintaining high levels of customer satisfaction. The Customer Service Representative will handle day-to-day client interactions, ensuring a positive customer experience.
NewCustomer Service Representative U-HaulCustomer Service RepresentativeRochester, NY$16–$17 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.
NewCustomer Service Representative Part-Time Weitsman RecyclingCustomer Service Representative Part-TimeRochester, NYWeitsman Recycling is looking for a reliable and customer-focused Customer Service Representative (CSR) to serve as a key point of contact at our recycling facility. As a CSR, you'll support front-office operations, handle transaction processing, and ensure a positive experience for our customers and vendors.
NewCustomer Service Representative Isaac Heating and Air ConditioningCustomer Service RepresentativeRochester, NY$22–$23 / hourFor over 75 years, Isaac Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Upstate and Central New York. The customer service representative plays a crucial role in the organization by directly interacting with customers, ensuring exceptional customer service, and fostering positive interactions with all callers.
Customer Service Representative | Billing Support Charter Communications IncCustomer Service Representative | Billing SupportRochester, NY$20–$27.80 / hourExperience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach.
NewCustomer Service Representative ADMAR Construction Equipment and SuppliesCustomer Service RepresentativeRochester, NYPrimary Purpose: To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. EssentialFunctions: Act as the front line customer service provider and "first impression officer" by warmly greeting the customer whether by phone or walk-in.
[9724] Business Development Representative - Primary Care - Rochester, NY Full Spectrum Search Group[9724] Business Development Representative - Primary Care - Rochester, NYRochester, NYThe organization is a rapidly growing, value-based primary care group serving senior living communities, skilled nursing facilities, and other post-acute providers nationwide. They are the largest in the country servicing the SNF and Senior Living space and the company continues to experience significant growth while maintaining a strong reputation for clinical quality and operational excellence.
NewRemote Customer Service Representative - Must Reside in NY (Starting 8/10/2026) Transworld Systems Inc.Remote Customer Service Representative - Must Reside in NY (Starting 8/10/2026)Rochester, NYRemoteIdeal Candidate Qualifications: The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Note: Camera requirements - Cameras are required to be on during training from start to end of each shift (not including breaks and lunches).
Remote Customer Service Representative - Must Reside in NY (Starting 7/27/2026) Transworld Systems Inc.Remote Customer Service Representative - Must Reside in NY (Starting 7/27/2026)NYRemoteIdeal Candidate Qualifications: The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Note: Camera requirements - Cameras are required to be on during training from start to end of each shift (not including breaks and lunches).
Remote Customer Service Representative - Must Reside in NY (Starting 6/22/2026) Transworld Systems Inc.Remote Customer Service Representative - Must Reside in NY (Starting 6/22/2026)Arcadia, NYRemoteIdeal Candidate Qualifications: The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Note: Camera requirements - Cameras are required to be on during training from start to end of each shift (not including breaks and lunches).
Remote Customer Service Representative - Must Reside in NY (Starting 6/15/2026) Transworld Systems Inc.Remote Customer Service Representative - Must Reside in NY (Starting 6/15/2026)Rochester, NYRemoteIdeal Candidate Qualifications: The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Note: Camera requirements - Cameras are required to be on during training from start to end of each shift (not including breaks and lunches).
Remote Customer Service Representative Viajemos Solas pero en GrupoRemote Customer Service RepresentativeRochester, NYRemoteYou enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services. We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives.
Work from home - Customer Service Representative Zephyra coWork from home - Customer Service RepresentativeRochester, New YorkIn this role, you will handle inquiries, resolve issues, and ensure every customer receives a positive and professional experience across email, chat, and phone channels. We are seeking a Customer Service Representative to serve as the main point of contact for customers.
Customer Service Representative U-Haul International IncCustomer Service RepresentativeNY$15.50–$18.50 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.
Storage Customer Service Representative U-Haul International IncStorage Customer Service RepresentativeNY$15.50–$18 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
NewCustomer Service Representative- Le Roy, NY HubbellCustomer Service Representative- Le Roy, NYLe Roy, NY$55,000–$68,800 / yearThese responsibilities include obtaining freight rates for specific situations, direct interaction with Shipping Clerk on prepared outgoing shipments, contacting carriers, processing shipments, tracking shipments & maintaining any needed compliance documentation following shipment. Our Customer Service Representative provides customer service, product inquiry responses, and sales order entry to assigned domestic and international OEM and Utility customers; performs all freight logistics and contract administration.
Customer Service Representative (Concierge) (Rochester, NY) Greenlight Networks LLCCustomer Service Representative (Concierge) (Rochester, NY)Rochester, NY$20–$25 / hourYou'll play a key role in delivering a best-in-class experience by helping customers navigate everything from installation to troubleshooting-making their day easier and their connection seamless. Because we operate as an essential business, flexibility is key-this role includes non-traditional hours and may require weekend shifts to support our customers.
Sales and Customer Service Representative US HOME PRO LLCSales and Customer Service RepresentativeRochester, NYIn this role, you’ll connect with Home Depot customers in-store, generate leads for our home improvement services, and help turn everyday conversations into real sales opportunities. Participate in weekend promotional events and giveaways (coffee, donuts, hot dogs, ice cream, etc.) to increase brand awareness and customer engagement.
NewCUSTOMER SERVICE REPRESENTATIVE Chapin InternationalCUSTOMER SERVICE REPRESENTATIVEBatavia, NYRespond to inquiries from customers, sales representatives/managers and end consumers, utilizing multiple communication channels, including telephone, e-mail, chat and Guest Book feedback. JOB SUMMARY: Working with our customers to ensure complete satisfaction with our products and service.
Customer Service Representative StewartCustomer Service RepresentativeRochester, New YorkResponsible for supporting real estate transactions by providing a range of administrative and/or support duties to assist title processes as part of a production center, branch office, or member of a title team. The base salary range is not an absolute, but a guide, and actual offers will be based on the individual candidate’s knowledge, skills, education, experience, location, market conditions, and other compensation components.
NewCustomer Service Representative Data Entry KRO Industries LLCCustomer Service Representative Data EntryRochester, NYIn this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. Use best practices in customer service techniques to develop rapport and build relationships with customers.
NewConsumer Care Representative Coast ProfessionalConsumer Care RepresentativePerry, New YorkThe Consumer Care Representative may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. The Consumer Care Representative works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options.