EWASTE+, a leader in the electronics recycling industry, is seeking a Customer Service Representative. We are looking for a proactive, relationship-driven Customer Service Representative to own and grow an established portfolio of EWASTE+ customers. This role is centered on keeping customers engaged, booking their recycling and IT asset projects, uncovering additional needs, and making sure EWASTE+ remains a trusted long-term partner. Most of your time will be spent working with existing customers and developing those relationships, with occasional prospecting and reactivation outreach when opportunities arise. This is a great role for someone who enjoys customer interaction, stays organized, and likes finding ways to grow business from relationships they already own. Why Join Us? - Work Life Balance: Monday through Friday 7:30-4:00 schedule, 40 hours a week!
- Fast Growth: Join a company that is expanding quickly and creating opportunities for people who want to grow with it.
- Meaningful Work: Help organizations protect sensitive data, responsibly recycle technology, and reduce environmental impact.
- Challenge & Ownership: We value people who want responsibility, measurable goals, and the opportunity to make an impact.
- Career Development: Learn a unique industry, sharpen your commercial skills, and build a path for continued advancement.
Key Responsibilities - Manage and develop an assigned portfolio of existing EWASTE+ customers.
- Stay proactively connected with customers, book pickups and projects, and help them plan for upcoming recycling and IT asset needs.
- Look for opportunities to expand relationships through additional services, locations, projects, and recurring programs.
- Conduct outbound calling and follow-up with existing customers, dormant accounts, warm opportunities, and selected cold prospects when appropriate.
- Provide responsive, professional support while partnering with internal teams to deliver a strong customer experience.
- Maintain accurate customer information, follow-up, and opportunities in the CRM.
- Participate in account reviews, team meetings, and growth initiatives.
What We're Looking For: - A strong relationship builder who enjoys working with customers and earning trust over time.
- Proactive and commercially curious; you naturally look for ways to help customers and grow relationships.
- Comfortable on the phone and willing to make outbound calls when needed.
- Highly organized, dependable, and able to manage multiple customer needs and follow-ups.
- Goal-oriented and comfortable being accountable for business results.
- Strong verbal and written communication skills.
- Experience in account management, customer success, inside sales, B2B customer service, or a related role is preferred.
Perks of the Job - A stable schedule
- The chance to work with an innovative company committed to environmental impact.
- Opportunities to grow your skills in a rapidly expanding industry.
- Paid time off
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Life insurance, Short Term Disability
- Company Paid Basic Life Insurance & Long Term Disability
Pay: $40,000 - $53,000 per year including variable incentive
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