Full Stack Developer (AI) Tria FederalFull Stack Developer (AI)Woodlawn, MDAs part of the Business Operations Support Center, you'll shape how generative and agentic AI redefines mission delivery, developing tools and systems that make digital civic services smarter, faster, and more human-centered. This individual will help create systems that automate knowledge work, enhance human decision-making, and improve digital experiences for millions of Americans, from veterans and clinicians to public safety professionals.
NewBILINGUAL CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (TAXPAYER SERVICES DIVISION) State of MarylandBILINGUAL CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (TAXPAYER SERVICES DIVISION)MDThe main purpose of this position is to assist taxpayers by answering and resolving Bilingual (English/Spanish) telephone inquiries, at a beginning level, which come into the Bilingual Call Center of the Business Contact Center (BCC) in the Taxpayer Services Division regarding the various tax types administered by the Comptroller of Maryland. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.
SNOC Operator II, Amazon Leo for Government Amazon.com IncSNOC Operator II, Amazon Leo for GovernmentArlington, VAAs a frontline leader, you will coach technicians, own shift-level execution, manage incidents, and interface with Tier 2 engineering teams and government customer representatives. Your role will blend tactical oversight with real-time decision-making and coaching, driving forward ALG's commitment to secure, customer-focused satellite support.
Call Center Representative Home Genius ExteriorsCall Center RepresentativeGlen Burnie, MDOur Inside Sales Reps are the powerhouse behind our marketing department, driving success by connecting with potential clients and setting our sales team up for victory. Why You'll Love It Here: Uncapped earning potential with Weekly Pay: $17.50/hour + bonuses and commissions – the more you hustle, the more you earn!
NewCALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (Compliance Division) State of MarylandCALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (Compliance Division)MDThe incumbent in this entry-level position will be performing tax assessments, collections, investigations or examinations; performing duties independently as a member of an examination or collection team; and providing professional taxpayer service assistance, including the preparation of tax returns, to individuals, businesses and tax professionals within one or more of the specialized fields of revenue protection administered by the Comptroller of Maryland. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalence evaluating members identified at http://www.naces.org/members.html .
Supervisory Criminal Investigator Department of the Treasury, USSupervisory Criminal InvestigatorWashington, DCThe mission of the Treasury Inspector General for Tax Administrations TIGTA Office of Investigations is to protect the Internal Revenue Service IRS from internal and external threats and corruption that could negatively impact the IRS ability to administer the nations tax laws. To be considered well qualified at the GS-14 grade level and in addition to meeting specialized experience the applicant must have documented in hisher resume A solid and comprehensive understanding of the position AND Be able to perform the required tasks efficiently AND Be proficient in applying the knowledge skills and abilities of the job.
Senior Vice President, Product Management- Sprinklr Service Sprinklr IncSenior Vice President, Product Management- Sprinklr ServiceWashington, DC$285,000–$475,000 / yearSprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights. This role combines strategic thought leadership, operational excellence, and end-to-end product ownership across a comprehensive portfolio spanning CCaaS, Telephony, Workforce Management, Community, AI Agent Copilot, Contact Center Intelligence, and AI Agents.
Call Center Representative US Oncology IncCall Center RepresentativeHavre De Grace, MDCookies are used on this site to assist in continually improving the candidate experience and all the interaction data we store of our visitors is anonymous. Were sorry, but it looks like this job may be no longer available or does not exist.
ServiceNow Customer Service Management (CSM) Developer (373) iTech AGServiceNow Customer Service Management (CSM) Developer (373)Arlington, VirginiaThis role will work closely with business stakeholders, architects, product owners, Agile teams, and customer experience leaders to modernize customer operations, automate workflows, improve agent productivity, and enhance customer self-service experiences. The ideal candidate will have experience implementing scalable workflows, omnichannel customer engagement solutions, AI-powered service capabilities, and modern digital experiences using ServiceNow CSM and related platform technologies.
Oracle Tech Cloud Senior Consultant Deloitte Touche Tohmatsu LtdOracle Tech Cloud Senior ConsultantWashington, DC$110,700–$218,300 / yearThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. 1+ year of experience working with commercial cloud platforms such as Oracle Cloud Infrastructure (OCI), Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
Senior Manager, Customer Service (DentaQuest) Sun Life Financial IncSenior Manager, Customer Service (DentaQuest)Baltimore, MD$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
Senior Manager, Customer Service (Dentaquest) Sun Life FinancialSenior Manager, Customer Service (Dentaquest)Baltimore, MD$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
Microsoft Dynamics 365 Developer Science Applications International CorpMicrosoft Dynamics 365 DeveloperWashington, DC$120,001–$160,000 / yearSAIC is looking for a Microsoft Dynamics 365 Developer is responsible for designing, building, customizing, and integrating solutions within the Microsoft Dynamics 365 Customer Service ecosystem, including Omnichannel for Customer Service, Unified Routing, and Dynamics Contact Center telephony integrations. Develop and maintain integrations with third‑party telephony and contact center platforms (e.g., Azure Communication Services, Teams Phone, Copilot Studio IVR Agents, Power Apps, Logic Apps, ServiceNow).
Operations & Technical Program Manager (OPM/TPM) Tria FederalOperations & Technical Program Manager (OPM/TPM)Woodlawn, MDTria Federal is seeking a seasoned Operations & Technical Program Manager (OPM/TPM) to serve as the single accountable leader for one of our HelpDesk programs— a multi-CLIN, high-volume federal contact center program supporting CMS stakeholders across the healthcare ecosystem. This hybrid role fuses executive-level service delivery oversight with hands-on technical program management, requiring an individual who is equally comfortable presenting KPI dashboards to government clients and triaging an Agile sprint backlog with an engineering team.
Customer Success Manager, Mulesoft - Public Sector/Federal Civilian Salesforce IncCustomer Success Manager, Mulesoft - Public Sector/Federal CivilianWashington, DC$123,100–$186,300 / yearFederal Civilian (FedCiv) - Work with non-defense federal agencies (such as Health & Human Services, Commerce, and Transportation) to drive digital transformation initiatives that improve citizen services, requiring knowledge of federal procurement processes and the ability to obtain a Public Trust clearance. Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask effective diagnosis questions, and align platform features with customer priorities and roadmaps.
Customer Success Manager, Mulesoft - Public Sector (Federal, State, Local And Higher Education) Salesforce.com, Inc.Customer Success Manager, Mulesoft - Public Sector (Federal, State, Local And Higher Education)Washington, DC$123,100–$186,300 / yearFederal Civilian (FedCiv) - Work with non-defense federal agencies (such as Health & Human Services, Commerce, and Transportation) to drive digital transformation initiatives that improve citizen services, requiring knowledge of federal procurement processes and the ability to obtain a Public Trust clearance. Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask effective diagnosis questions, and align platform features with customer priorities and roadmaps.
Front of House Manager PharmaCann IncFront of House ManagerWestminster, MDThis role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers.
Remote Inside Sales Representative Liberty Mutual Holding Company IncRemote Inside Sales RepresentativeMDRemote$55,000–$75,000 / yearBring your unique sales talent to our Fortune 100 company and receive paid-training, licensing in all 50 states, and a dynamic role that directs only warm leads your way (no cold calls) - because we believe in supporting your success, not holding it back. As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders.
Oracle Tech Cloud Manager Deloitte Touche Tohmatsu LtdOracle Tech Cloud ManagerWashington, DC$134,500–$265,100 / yearExperience leading reports, integrations, conversions, and extensions (RICE) delivery for Oracle Enterprise Resource Planning (ERP) Cloud implementations, including use of the Oracle ERP Cloud build framework for RICE objects. Preferred: Experience designing or implementing artificial intelligence (AI) agents in Oracle Cloud, including Oracle AI Agent Studio, Fusion embedded agents, or Oracle Cloud Infrastructure (OCI) Generative AI services.
Oracle Technical Cloud Associate Vice President Deloitte Touche Tohmatsu LtdOracle Technical Cloud Associate Vice PresidentWashington, DC$163,400–$322,100 / yearAs an Oracle Tech Cloud - Associate Vice President on the Oracle Enterprise Solutions team, you will be responsible for leading Oracle Cloud strategy, architecture, and implementation efforts that support enterprise transformation and business value. Advise clients on the design and deployment of embedded artificial intelligence agents within Oracle Cloud, including Oracle AI Agent Studio, Fusion embedded agents, and Oracle Cloud Infrastructure Generative AI services.
Oracle Tech Cloud Associate Vice President Deloitte Touche Tohmatsu LtdOracle Tech Cloud Associate Vice PresidentBaltimore, MD$163,400–$322,100 / yearAs an Oracle Tech Cloud - Senior Manager on the Oracle Enterprise Solutions team, you will be responsible for leading Oracle Cloud strategy, architecture, and implementation efforts that support enterprise transformation and business value. Advise clients on the design and deployment of embedded artificial intelligence agents within Oracle Cloud, including Oracle AI Agent Studio, Fusion embedded agents, and Oracle Cloud Infrastructure Generative AI services.
Agentic AI Engineer - Healthcare AI Deloitte Touche Tohmatsu LtdAgentic AI Engineer - Healthcare AIVA$134,500–$265,100 / yearAs an Agentic AI Engineer, you will design, build, and operationalize the LLM- and SLM-powered systems behind real healthcare decisioning - the reasoning, orchestration, retrieval, memory, and control layers that let intelligent agents operate reliably across the hardest decisions in the industry: clinical reasoning, prior authorization and claims integrity, care navigation, and the operational workflows that run across payers, providers, and life sciences. Deloitte brings together AI researchers, modeling and platform engineers, architects, clinical and domain specialists, and product leaders to build, deploy, and operate verticalized AI systems across software, data, models, and cloud infrastructure - engineered for one of the most complex operating environments in the world.
Senior Consultant, Strategy, Growth, and Transformation, Identity & Gen AI Engineer Deloitte Touche Tohmatsu LtdSenior Consultant, Strategy, Growth, and Transformation, Identity & Gen AI EngineerArlington, VA$105,400–$207,800 / year1+ year of hands-on experience building, integrating, or deploying generative AI solutions such as large language model (LLM) applications, retrieval-augmented generation (RAG), or AI agents, including use of model APIs, orchestration frameworks, and AI development tools such as Claude Code, OpenAI Codex, GitHub Copilot, or Cursor. As an Identity & Gen AI Engineer, you will build generative AI solutions with identity, access, and trust engineered in from the start, securing both human and non-human identities and governing how AI agents and GenAI platforms reach data and downstream systems.
CCaaS x AI, Manager, Functional Transformation Deloitte Touche Tohmatsu LtdCCaaS x AI, Manager, Functional TransformationBaltimore, MD$144,000–$241,000 / yearThis role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption. As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities.
NewSenior Business Analyst (Voice) T. Rowe PriceSenior Business Analyst (Voice)Owings Mills, MarylandThe Senior Business Analyst on the Voice team is responsible for partnering with business stakeholders, product owners, and technology teams to analyze business needs and translate them into scalable contact center solutions using Amazon Connect. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors.
Sr. Director Product Management Afiniti IncSr. Director Product ManagementWashington, DC$208,294–$260,367 / yearThe ideal candidate with have a strong technical product management background, has worked in Agentic AI and Predictive AI systems before, shipped AI agents at scale to contact centers or other enterprise businesses, and is excited to innovate at rapid startup pace with a talented team. Director of Product Management who is capable and motivated to bring zero to one product(s) to enterprise customers, experienced in building Agentic AI products, and skilled at working backwards from customer needs.