52 Results for

Call Center Agent Jobs in Baltimore, MD

Jobs

New!

Washington, DC1 day ago

$190,000–$235,000 Per Year

A mission-focused engineering organization supporting classified U.S. Government programs is seeking an experienced Data Center Operations & Security Lead to oversee secure infrastructure environments within a high-availability facility. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

Washington, DC9 days ago

Utilize strong communication skills to de-escalate challenging situations. Handle a large volume of inbound and outbound calls efficiently.

New!

Baltimore, MD2 days ago

$89,065–$162,801

Attributed beneficiaries receive a follow up interaction from the practice within 2 days for hospital discharge and within one week for Emergency Department (ED) discharges; Coordinates referral management for attributed beneficiaries seeking care from high-volume and/or high-cost specialists as well as EDs and hospitals; Facilitates connection to services for patients who may benefit from behavioral health services including: patients with serious mental illness patients with substance use disorders' patients with depression anxiety or other mental health conditions patients with behavioral and social risk factors and BH issues patients with multiple co-morbidities and BH issues; Assists with identifying patients to participate in the Patient-Family/ Caregiver Advisory Council (PFAC) and help to organize and facilitate the PFAC annual meetings; Engages attributed beneficiaries and caregivers in a collaborative process for advance care planning (MOLST Advanced Directives Proxy). In collaboration with the interdisciplinary care team acts as primary care team agent for the coordination of care for a panel of attributed Medicare beneficiaries by ensuring the following: Ensures attributed beneficiaries have timely access to care (same day or next day access to the patient's own practitioner and/or care team for urgent care or transition management); Facilitates use of alternatives for care outside of the traditional office visit to increase access to the care team and the practitioner such as e-visits phone visits group visits home visits and visits in alternate locations (senior centers assisted living) captured in the medical record; Assists patients with scheduling appointments with providers including annual wellness visits.

New!

Baltimore, MD5 days ago

$96,000–$115,200 Per Year

The ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, and a strong hands-on working knowledge of NiceCX systems. Data modeling experience to design, develop, and maintain GraphQL APIs and Data Solutions using RDBMS like Aurora, Postgres, and in-memory data stores like Amazon Memory DB and Redis, ensuring optimal performance, data integrity, availability and scalability.

Bethesda, MD30+ days ago

$40,000–$44,000

Be familiarity with DOD, Federal, State, non-profit healthcare systems and other related organizations, to include, DoD Tri-Service Military Healthcare Systems, TRICARE purchased care system, Medicare, Medicaid, VA, Public Health Department, and Regional and local support services. Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment Facilities within the National Capital Region.

Beltsville, MD30+ days ago

Full-time

The Contact Center Agent will make outbound sales calls, answer, and respond to inbound calls and internet inquiries, providing product knowledge and setting appointments. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor.

New!

Annapolis, MD6 days ago

Full-time

Assist members with account management tasks, including updating contact information, processing membership renewals, and resolving billing issues. Key Responsibilities of the Call Center Representative:Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries.

New!

Annapolis Junction, MD5 days ago

Full-time

Key Responsibilities of the Outbound Call Center Representative:Make outbound calls to existing (and occasionally potential) customers to inform them about the status of their products or services. In this position, you will connect with current and potential customers, provide exceptional service, and contribute to our company's growth by promoting products and services.

Middle River, MD30+ days ago

The Customer Service Representative enters information into the database, processes payments, and assists patrons in understanding the programs procedures regarding payment options, information changes, and violations enforcement. Provide assistance to process/update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, and add tags, process applications, and correspondence.

Baltimore, MD13 days ago

$20–$21.59 Per Hour

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear.

Baltimore, MD13 days ago

$16–$19.61 Per Hour

We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live. At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.

New!

Havre De Grace, Maryland1 day ago

$18–$33.08 Per Hour

Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds. The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and resolve inquiries efficiently.

New!

Rockville, MD3 days ago

Full-time

We’re looking for Call Center Representative to be the vital link between our service department and our valued customers! Experience in a call center or customer service role (automotive experience is a plus!).

New!

Baltimore, MD5 days ago

Offers the following Loan Protection products to every qualified member: Credit Life & Disability, Guaranteed Asset Protection (GAP), Extended Warranty Protection (EWP) and TruStage Auto Insurance. • The Call Center Sales Representative’s success is measured by the individual’s ability to achieve key phone performance metrics including schedule adherence, call monitors and member survey results.

Owings Mills, MD30+ days ago

Remote

Chesapeake Specialty Care is seeking a customer-focused and detail-oriented Call Center Representative to join our centralized scheduling and patient support team serving patients across multiple specialty practices in the Baltimore metropolitan area. As a key member of our patient access team, you will serve as an important first point of contact for patients, helping coordinate care, manage scheduling needs, and deliver an exceptional patient experience.

Rockville, MD30+ days ago

$45,000–$60,000

Our Inside Sales Reps are the powerhouse behind our marketing department, driving success by connecting with potential clients and setting our sales team up for victory. Why You'll Love It Here: Uncapped earning potential with Weekly Pay: $17.50/hour + bonuses and commissions – the more you hustle, the more you earn!

Washington, District of Columbia30+ days ago

We are searching for a reliable and detail-oriented Call Center Representative to support daily customer interactions and assist with operational communication tasks at our Washington location. This role works closely with team members to ensure accurate information handling, organized records, and smooth day-to-day operations.

Greenbelt, Maryland21 days ago

$18–$33.08 Per Hour

Washington, DC30+ days ago

$20–$23 Per Hour

This role involves resolving issues, processing orders, and engaging in proactive sales initiatives, while maintaining professionalism and accuracy. Order Processing: Accurately handle customer orders and payments, ensuring timely fulfillment.

Columbia, MD13 days ago

$45,000–$60,000

Ellicott City, MD30+ days ago

Full-time

We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary.

Chevy Chase, MD30+ days ago

$19–$23

Reiter, Hill & Johnson provides medical and surgical care focused on women's reproductive systems including preventative well woman care, pregnancy and prenatal care, childbirth, screening and treatment of disease, family planning, and menopause. Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.

Columbia, MD14 days ago

$19–$21 Per Hour
Full-time

Join us at Columbia Mental Health, a member of Transformations Care Network (TCN), as we embark on an exciting journey to empower administrative professionals like you to make a difference in the field of behavioral health. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role.

BALTIMORE, MD7 days ago

$17.75–$17.75

All candidates under consideration must be located within the contiguous United States and be able to work from home with a dedicated, distraction-free, quiet, and confidential workspace! Minimum of 1 year relevant customer support experience, handling complex situations, preferably involving various types of fraud.

Baltimore, MD30+ days ago

Rebuilt (www.rebuilt.com) is building a truly unique, vertically integrated real estate investment business fueled by unparalleled local market expertise and enabled by advanced technology solutions. Rebuilt is a Private Equity-backed real estate firm that creates win-win opportunities for property sellers seeking a convenient sale process and real estate investors looking for exclusive, high-return properties.

Glen Burnie, MD30+ days ago

Full-time

Responsibilities entail: Collaborating closely with mentors and as part of a cohesive team, the role of our sales representatives is straightforward: Our company receives inquiries from individuals across the nation, seeking insights into various insurance coverage options. Three essential qualities constitute our non-negotiables in potential team members: A robust moral compass, reflecting our core value of doing what's right even in the absence of scrutiny.

New!

Lanham, MDToday

$85,447–$158,322 Per Day
Full-time

Specialized experience is defined as: - Participating in the coordination of multi-agent cases or investigations that involve multiple subjects; AND - Performing criminal or administrative investigations; AND - Providing technical assistance, training, and consultation for criminal investigations, inspections and techniques, or coordinating criminal investigations and strategies; AND - Utilizing various investigative techniques to establish interrelationships of facts or evidence; AND - Investigating sensitive, controversial subjects or cases involving jurisdictional problems. If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must meet the following "well qualified" definition listed below and any education requirement to receive special selection priority: To be found well-qualified for this position, and in addition to meeting specialized experience, the applicant must have documented the following experience: Having a solid and comprehensive understanding of the position.

New!

Washington, DC1 day ago

Knowledge and Skills Required Excellent oral communication and interpersonal skills Flexibility and positivity in dealing with people Experience working in a ticketing system Experience with a CRM database Ability to think quickly and be proactive about resolving customer service issues Experience corresponding with customers and representing an internationally recognized brand Ability to spend 5+ hours a day navigating our public spaces Collaboration and Teamwork Support various teams as needed, providing cross-trained coverage for breaks, absences, or high volume. Your Impact Your Impact Responsibilities Include: Learn and efficiently operate Anchor, our museum’s ticketing system, to sell tickets for exhibitions and events Responsibly handle and track all cash and credit transactions Support museum membership goals, including selling memberships and fulfilling benefit redemption for members and donors Serve as the front-facing staff for National Geographic and the National Geographic Museum of Exploration, serving as the point of contact for visitors and customers needing assistance Respond to customer inquiries over the phone, in Service Cloud and via live online chat in our back office.

Washington, DC30+ days ago

$73,000–$85,000 Per Year

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

New!

Bethesda, MD5 days ago

Employee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf. Jim Coleman Automotive is a company that offers great team environment, great benefits and ongoing training and support for its employees.

Washington, DC30+ days ago

$100,000–$130,000
Full-time

We are seeking a Mechanical Engineer with Mission Critical Data Center Project experience performing design, coordination, and implementation of mechanical systems for high-performance, technically complex facilities such as Data Centers, Laboratories, Clean Rooms, and Critical Infrastructure environments. 10+ years of experience in a MEP or integrated design firm working on commercial/public projects, including the design of HVAC, plumbing and fire protection building systems on complex projects.

Royal Sonesta Harbor Court- Baltimore, MD30+ days ago

Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by Dry Cleaning Company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests. Collect and provide comprehensive information and coordinate VIP and/or Priority Club guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest.

New!

DC, DC6 days ago

Remote

Full-time

With more than 70 years of service, AO Globe Life partners with unions, credit unions, and veteran organizations to provide supplemental life and health benefits to working families across the United States. Whether you're launching your career or exploring a meaningful career shift, this fully remote opportunity offers flexibility, structured training, and a supportive team environment.

Bethesda, MD11 days ago

Remote

Contractor

Analytical and interpretive skills Strong organizational skills Good interpersonal skills Ability to multitask in a fast-paced environment Ability to support multiple clients across communication channels and utilize multiple systems simultaneously Ability to work in a team environment and/or independently. The Service Center Representative expedites the claims process and provides detailed claim notes on all calls; as well as resolves issues and directs calls to an appropriate escalation path as needed.

College Park, MD30+ days ago

$45,000–$45,000

Additionally, the TIS will perform review and analysis of inquiries and calls, perform quality control and quality assurance tasks, escalate complex issues to senior staff or supervisor, and bring them to resolution. The successful candidate will conduct him/herself in a professional manner, open a helpdesk ticket to record the inquiry details, provide a resolution for the inquiry, assign the solution code, and track the ticket through resolution.

Washinfton, DC30+ days ago

Conduct acceptance tests on premises, using Intelligent Mail Device (IMD) scanners, Commercial Mailer Electronic Files, Commercial Mailer Extract files, Intranet tracking screens, Internet tracking screens, Product Tracking and Reporting System web applications, Program Registration system, Electronic Marketing Reporting System (EMRS), Expedited Service Specialist (ESS) web application, PTR reports, Call Center Agent screens or Integrated Voice Response (IVR) system, Enterprise Data Warehouse (EDW), PostalOne!, • Analyze and document PTR business logic, including database and processing rules, and update documentation as new requirements are developed.

Baltimore, MD30+ days ago

In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Silver Spring, MD30+ days ago

Part-time

In accordance with CASA's duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees, AmeriCorps members and interns, and their families, CASA members and visitors, and the community at large from infectious diseases that may be reduced by vaccinations. Our vision is rooted in the collective power of our community, our inclusive, permanent, member-led movement radically transforms communities and systems to ensure the needs, dreams, and aspirations of members are fully met as we strive for justice and full liberation at home and in solidarity with others across the world.

Curtis Bay, MD30+ days ago

$86,391–$107,988 Per Year

As a condition of employment, employee must maintain a valid Driver’s License with Satisfactory Driving Record, including no more than (4) moving motor vehicle violations or chargeable accidents, or combination thereof, within (3) years preceding the date of application with no more than (2) moving motor violations in the (12) months preceding the date of application; and no convictions of driving under the influence of alcohol (DWI, DUI, DWAI) within (4) years preceding the date of application. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, skill level, and state/local wage requirements.

Baltimore, MD17 days ago

Full-time

Our vision is rooted in the collective power of our community, our inclusive, permanent, member-led movement radically transforms communities and systems to ensure the needs, dreams, and aspirations of members are fully met as we strive for justice and full liberation at home and in solidarity with others across the world. Collaborate with other CASA Departments and programs to ensure that high quality services are being delivered to ensure that members enjoy an excellent experience with CASA such that they can contribute to building the power of the immigrant community.

Burtonsville, MD30+ days ago

If you are passionate about delivering exceptional customer service, solving problems efficiently, and creating positive customer experiences, we want to hear from you! We are seeking a highly motivated Bilingual Call Center Representative (Fluent in English and Spanish) to join our team in support of an esteemed commercial client.

Rockville, Maryland15 days ago

$17.40–$21.80 Per Hour

Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do.

Baltimore, MD30 days ago

Remote

Full-time

Establishes regular meetings with other Service Desk staff to review aging of assigned service requests, share documentation and resolution of high severity issues, and drive solutions to minimize high severity issues. This role provides technical direction, manages customer relations, and performs related duties as assigned in order to document, assist and resolve tier 1 and 2 issues reported to the Service Desk.

Timonium, MD30+ days ago

If you love the real estate industry but want a more set schedule, Inside Sales / Client Engagement could be the perfect career path for you—where your strengths in communication, relationship-building, and organization can truly shine. We're expanding our team in the following convenient locations: Ellicott City, Frederick, and Towson (MD), and Chantilly (VA)—and looking for driven professionals who know how to connect, convert, and collaborate.

Bethesda, MD7 days ago

Effectively monitor for threats or potential obstacles to security teams by using threat detection intelligence tools and open source research. Additionally, the Sentry Analyst is responsible for the detailed and accurate logging of all security-related information and disseminating information in an efficient and professional manner using various communication methods.

Silver Spring, MD30+ days ago

This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising. While performing the duties of this job, the employee is frequently required to stand or sit for long periods, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50 pounds.

Rockville, MD30+ days ago

$17.40–$21.80 Per Hour

Washington, DC30+ days ago

$18–$21 Per Hour

This position is responsible for providing outstanding customer service by responding to inquiries via phone, email, and web cases. Respond to inbound calls, emails, and web cases, documenting interactions thoroughly in Salesforce.

Linthicum, Maryland26 days ago

$17–$19 Per Hour

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.

Washington, DC30+ days ago

Experience with supporting Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Microsoft Defender for Cloud and Sentinel, Microsoft Defender for Endpoint Mobile Threat Defense (MTD), Microsoft Endpoint Manager Admin Center, Microsoft Security Administration, Microsoft Office 365, and Microsoft Configuration management service center. Experience with the Microsoft Defender Suite including Microsoft Defender for Endpoint (MDE), Microsoft Defender for Office (MDO), Defender Cloud Apps (MDCA), and Mobile Threat Defender (MTD) is needed, and to assist with deployment of complex architectures based on Microsoft Intune, Endpoint manager, and 365 Defender center.

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Call Center Agent Jobs in Baltimore, MD

Jobs

Data Center Operations & Security Lead (TS/SCI w/ Poly)Jobot

Call Center SpecialistsAxelon Services Corporation

RN CTO Lead Care Manager - Relocation Offered!MedStar Health

Lead Software EngineerOneMain Financial

Call Center Agents (Bethesda,MD)Ivyhill Technologies LLC

Contact Center AgentPella Mid-Atlantic

Call Center RepresentativeBrightKey, Inc

Outbound Call Center RepresentativeBrightKey, Inc

Entry Level Customer Service Representative (Call Center)The Panther Group

Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)Municipal Employees Credit Union of Baltimore, Inc.

Account Service Representative (Call Center) - Outbound Part-TimeMunicipal Employees Credit Union of Baltimore, Inc.

Call Center RepresentativePrism Vision Group

Customer Service / Call Center RepresentativeDARCARS Automotive Group

Call Center Sales RepresentativeMunicipal Employees Credit Union of Baltimore, Inc.

Call Center Representative – Centralized Scheduling & Patient Support (Baltimore metro area locals only)Chesapeake Specialty Care

Call Center RepresentativeHome Genius Exteriors

Call Center RepresentativeSparkbit 360

Call Center CoordinatorPrism Vision Group

Call Center RepresentativeAddison Group

Call Center RepresentativeHGE Test Enviornment

Call Center OperatorLaurel Dental Office

Call Center RepresentativeAdvantia Health

Intake Call Center RepresentativeColumbia Mental Health

Call Center Customer Service SpecialistAdNet AccountNet, Inc.

Real Estate Investment Representative/Acquisitions AgentRebuilt

Sales AgentThe Max Spencer Co.

Criminal Investigator (Special Agent)Office of the Inspector General for Tax Administration

Customer Service and Ticketing AgentNational Geographic

Service Desk AgentActioNet, Inc

BDC Agent-SalesJim Coleman Toyota

Mechanical Design Engineer (Data Centers)Jobot

Guest Services AgentSonesta

Customer Service Agent ManagerAO Globe Life

SGS-Service Center RepresentativeApidel Technologies

Technical Information Specialists (College Park,MD)Ivyhill Technologies LLC

Business Systems AnalystPlanIT Group

Retail Support SpecialistDSI Systems

Health Information Specialist PTCASA INC

Solutions SpecialistOld Dominion Freight Line

Vocational Education Training CoordinatorCASA INC

Spanish Bilingual CSR - BurtonsvilleTap Growth ai

Customer Service RepresentativeSuburban Propane

Supervisor, IT SupportTriWest Healthcare Alliance

Inside Sales/Client Engagement SpecialistThe Bob & Ronna Group

On Site GSOC AnalystGardaworld

Front of House SupervisorPharmaCann

Customer Service Representative in Rockville, Maryland | Careers at Rockville, MDUNAVAILABLE

Customer Service RepresentativeAddison Group

Customer Service Representative-2nd shiftRoto-Rooter Services Company

Microsoft Defender Specialist - Active TS/SCI with CI PolyENS Solutions, LLC

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