Technical Operations Administration Manager

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Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job overview and responsibilities

The TO Admin Manager leads a team providing support to Tech Ops employees at the SFMC and the IAH Shops. This includes monitoring and ensuring authorized staffing levels for 23 Bid Areas and coordinating other personnel activities - eBids, Shift bids, vacation bids, uniforms, and other adhoc responsibilities per the IBT CBA. Staff located in two states and four locations. This role also coordinates extensively with several divisions in the company providing employees with payroll, scheduling, HR, and LR support. It requires developing and maintaining a functional working relationship with union leaders in two locals. Ability to complete complex tasks and projects quickly, react with appropriate urgency to situations that require a quick turnaround, and communicate effectively to drive accurate and consistent results. Travel required.

• Build and maintain a unified administrative and business support team across SFMC and IAH Shops to support staffing plans for 23 Bid Areas
• Oversee administrative activities including staffing coordination, eBids, shift bids, vacation bids, uniforms, and other personnel-related processes governed by the IBT CBA
• Ensure consistent execution of processes and support across multiple locations and employee groups
• Provide administrative and operational support to the Managing Directors of Component Maintenance and Engines related to overtime planning, hiring coordination, staffing allocations, and workforce support
• Partner with operational leadership, HR, Labor Relations, Payroll, and Scheduling teams to support staffing needs and maintain alignment with operational priorities.
• Identify and support process improvement opportunities within base administrative functional groups to improve efficiency, consistency, and employee support
• Assist in streamlining workflows, improving reporting processes, and implementing standardized administrative practices across locations
• Build and maintain effective working relationships related to administrative and business processes for supported departments
• Serve as a liaison between operational leaders, employees, union representatives, and corporate support functions to ensure effective communication, issue resolution, and consistent application of policies and contractual requirements
• Provide administrative and operational support to additional departments and functional groups within SFMC and IAH Shops as business needs require
• Support special projects, reporting requests, staffing activities, and other operational priorities across multiple locations

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor''s degree or 4 years of relevant work experience
• Business Administration
• 5+ years of experience in the administrative management field
• Strong people and time management skills
• Strong organizational and problem-solving skills with the ability to manage multiple projects simultaneously
• Excellent verbal and written communication skills
• Project management skills
• Strong Microsoft Office and presentation skills
• Detail orientation
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master''s degree or 6 years of relevant work experience
• Master of Business Administration
• 10+ years of experience in the administrative management field

The base pay range for this role is $102,220.00 to $133,194.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com