Recruitment Associate

The Recruitment Associate plays a critical role in supporting the Field Agent (FA) recruitment team by executing key programs, managing recruiting operations, and ensuring a seamless candidate experience from lead generation through onboarding. Candidate Experience & Insights Support or conduct exit interviews for candidates or new agents, capturing feedback and identifying trends to inform recruitment and retention strategies.

Job title: Recruitment Associate
Location: New Haven, CT/ Hybrid

Overview
The Recruitment Associate plays a critical role in supporting the Field Agent (FA) recruitment team by executing key programs, managing recruiting operations, and ensuring a seamless candidate experience from lead generation through onboarding. This role partners closely with Field leadership, HRIS, and onboarding teams to drive recruitment efficiency, reporting accuracy, and program effectiveness.

Core Responsibilities
Recruitment Program Administration

• Partner with Regional Recruiters as an administrative support resource for their General Agents overall recruiting strategy.
• Coordinate the Kaplan Licensing Program, including candidate enrollment, progress tracking, and communication with participants and stakeholders.

Candidate Outreach & Engagement

• Administer LinkedIn Recruiter sourcing strategy for General Agents across North America.
• Conduct proactive phone outreach to National Marketing leads to qualify interest, provide information on opportunities, and route viable candidates to appropriate Field leaders.
• Maintain consistent follow-up and engagement with prospective candidates to improve conversion rates.

Reporting & Analytics

• Produce and distribute weekly and monthly ADP recruitment reports to Field leadership and internal stakeholders.
• Develop and maintain the Recruiting Dashboard for EOSK, including:
  • Year-to-date goals versus actual performance for each General Agent (GA)
  • Key recruiting metrics and trends to support decision-making

Process Support & Continuous Improvement

• Partner with HRIS and onboarding teams to ensure accurate data flow and a seamless transition from candidate to new hire.
• Build working knowledge of ADP systems and support future transition efforts to SuccessFactors, including process documentation and system alignment.
• Identify opportunities to streamline recruitment workflows and improve data integrity.

Candidate Experience & Insights

• Support or conduct exit interviews for candidates or new agents, capturing feedback and identifying trends to inform recruitment and retention strategies.

Skills Qualifications

• 1 3 years of experience in recruiting coordination, HR operations, or administrative support
• Strong organizational skills with attention to detail and data accuracy
• Experience working with HRIS systems (ADP preferred; SuccessFactors a plus)
• Excellent communication skills, both written and verbal
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Excel and reporting tools

Essential Competencies

• Execution & Follow-Through
• Data & Reporting Acumen
• Customer (Candidate) Focus
• Collaboration & Partnership
• Continuous Improvement Mindset

Education
Required:

• Bachelor s degree or equivalent experience in Human Resources, Business Administration, or related field.