Operations Administrative Support Specialist (83288)

Company Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high requirement security solutions.

Inter-Con is Everywhere Security Matters.

Position Summary

This position focuses primarily on scheduling and operates under the Future Operations (FOPS) team. The Operations Administrative Support Specialist provides essential administrative and operational support to ensure the smooth and efficient execution of scheduling and office functions. You will collaborate directly with Account Managers and Operations to ensure schedules are properly maintained and operational needs are met.

Key Duties and Responsibilities

• Manage daily scheduling operations and administrative functions
• Communicate with officers efficiently address gaps in scheduling for Future Operations (FOPS)
• Provide frequent updates to Account managers and Operations on potential issues regarding scheduling hours
• Provide officers with their schedule assignments while addressing any questions and confirming they understand their duties and shift times.
• Evaluate and review Overtime (OT) based on operational requirements and cost efficiency.
• Support Client requests for Temporary Additional Services (TAS)
• Generate disciplinary cases as needed, maintaining accurate documentation and communication with leadership.
• Answering the office phone, addressing questions, and routing callers to the correct departments or individuals.
• Engaging with officers daily while maintaining a high level of professionalism
• Auxiliary tasks as requested

Essential Competencies

• Strong organizational and multitasking abilities.
• Clear written and verbal communication across multiple departments.
• High attention to detail, accuracy, and confidentiality.
• Familiarity with Salesforce, Microsoft Office products, and technologically competent
• Ability to maintain composure and efficiency under time-sensitive conditions.
• Can assess issues quickly and identify effective solutions
• Identify and complete tasks without prompting, ensuring accuracy and detailed results

Additional Expectations

While this position primarily follows a standard business schedule, flexibility is essential. The Operations Administrative Support Specialist must remain available to support urgent operational needs or client requests beyond regular hours, including evenings, weekends, or holidays, to maintain service continuity and uphold company standards of operational excellence.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.