#IND123
Job ID 23601 – Collections Administrative Assistant
Location: Tampa, 33607 – Hybrid
This role is remote but must be able to commute to the office required in-office days about once a month
Typically, last Tuesday of Month. Current scheduled dates are: 9/22, 10/27, 11/17, 12/29.
Pay: $20.00 per hour
Type: Contract, about 4 months ending Dec 31st, 2026
Schedule: Monday - Friday, 8:00 AM to 5:00 PM (EST)
Target start date: Sept 7
Job description:
- Provide administrative support to the Collections Department, including managing incoming calls, emails, voicemails, faxes, and daily correspondence.
- Assist customers with hardship requests, payment processing, and account-related inquiries while maintaining accurate tracking and documentation.
- Process bankruptcy filings, including Chapter 13 cases, update internal systems, maintain reports, and support required claim documentation.
- Process daily NSF reports, manually post payments, review credit balance refunds, and complete account updates received from external vendors.
- Conduct vendor research, securely prepare and provide requested documentation, and handle sensitive and confidential financial information in accordance with established procedures.
Requirements:
- Must have (2) years of financial industry experience with customer service and collections
- Must be MS Office proficient including Excel, Teams
- Must have excellent written and verbal communication skills
- High school diploma or equivalent required
- Background check required
- Employment verification required
- Education verification required
- Credit check required