Business Support Specialist II

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Job ID

60419

Location

Columbia

Full/Part Time

Full-Time

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Hiring Department

Facility Operations

Job Description

At the University of Missouri, Campus Facilities Operations is dedicated to creating a safe, efficient, and inspiring environment that fosters education, research, and service excellence. Our team manages campus facilities and infrastructure through services including Engineering, Custodial Operations, Maintenance, Construction, Inventory Management, Sustainability, and Project Management, ensuring seamless daily operations. Join us to make a meaningful impact on the university community and help shape the future of Mizzou with a commitment to quality and continuous improvement.

Campus Facilities is seeking a highly motivated, solution-oriented individual for the position of Business Support Specialist II. This position will provide a broad range of essential business and office support for the Campus Facilities Department.

Duties and responsibilities associated with this position include:

• Assist in reviewing, collecting, and verifying data and create reports.
• Provide support to others with financial duties such as One Card transactions, Expense Reports, billing, purchasing, budgeting, and other functions within the department. Maintain a working knowledge of departmental budgets.
• Perform office and administrative support for the department, prepare communications, make travel arrangements, set up training classes, and make phone calls.
• Provide outstanding, professional customer service, to include operating departmental software program, enter work orders, answer a high volume of phone calls, create, and run reports.
• Have the ability to answer questions from service technicians and provide assistance with tablets and phones.
• Must have the ability to work within a CMMS database and utilize Microsoft Office products, especially Excel.
• Effectively navigate stressful client encounters and situations while maintaining a positive and professional demeanor.
• Manage multiple priorities and operate in a fast-paced environment with defined time frames.
• Support the coordination and scheduling of staff for standby and volunteer assignments.
• Perform the duties as a representative of the Customer Service Department, taking phone calls from students and staff, entering work orders and dispatching technicians as situations arise. These duties will include the review of work orders and performing close out procedures for billing.
• Perform other duties as assigned.

Shift

7:30 a.m. - 4:00 p.m. Monday - Friday; Occasional night and weekend work may be required

Minimum Qualifications

An Associate's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Must be proficient in Microsoft Office Suite, with a strong working knowledge of Excel.

A valid driver's license which will allow the legal operation of a motor vehicle in the State of Missouri is required.

Anticipated Hiring Range

Salary Range: $18.50 - $23.00 per hour

Grade: GGS 007

University Title: Business Support Specialist II

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.