Bilingual (English, Spanish) Administrative Assistant

Position Title

Administrative Assistant

Position Summary

The Administrative Assistant is responsible for organizing, coordinating, and providing administrative support to ensure the efficient operation of the office. This role serves as a key point of contact for employees, customers, vendors, and visitors while maintaining professional communication, supporting office management functions, and assisting leadership with various administrative tasks. These tasks will be completed in both English and Spanish, so bilingual skills in both is a primary requirement.

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Key Responsibilities

• Answer and direct incoming phone calls in a professional and courteous manner.
• Greet and assist visitors, customers, and business partners.
• Perform all job duties in accordance with company safety policies, procedures, and established safety practices.
• Provide administrative support to management and leadership teams as assigned.
• Communicate effectively with employees, customers, agents, support staff, and other business contacts in person, by phone, email, and written correspondence.
• Deliver exceptional customer service and resolve routine inquiries as needed.
• Sort, distribute, and process incoming mail and prepare outgoing mail and shipments.
• Maintain office supplies inventory and negotiate purchases of office supplies and equipment in accordance with company purchasing guidelines and budget requirements.
• Coordinate maintenance and servicing of office equipment, including copiers, fax machines, printers, and telephone systems.
• Maintain organized filing systems and ensure accurate recordkeeping.
• Handle confidential information with discretion and professionalism.
• Assist with scheduling, reporting, data entry, and other clerical duties as assigned.
• Support branch and office operations to ensure efficient workflow and productivity.
• Perform additional duties and special projects as assigned by management.

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Qualifications

Required Education

• High School Diploma or equivalent required.

Required Experience

• Minimum of 2 years of experience in office administration, office management, or a related administrative role.

Preferred Experience

• Clerical or administrative office experience.
• Insurance industry experience preferred.

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Knowledge, Skills, and Abilities

• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite, including Word, Excel, Access, and PowerPoint.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong organizational and time management skills.
• Ability to prioritize tasks, meet deadlines, and work independently with minimal supervision.
• Excellent attention to detail and accuracy.
• Analytical and problem-solving skills.
• Ability to multitask and perform effectively in a fast-paced environment.
• Professional customer service and interpersonal skills.
• Ability to follow established policies, procedures, and company guidelines.

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Work Environment

• Office-based environment with regular interaction with employees, customers, vendors, and visitors.
• Frequent use of computers, office equipment, and telephone systems.
• May require occasional lifting of office supplies and materials.

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Success Factors

The ideal candidate is organized, dependable, customer-focused, and capable of managing multiple priorities while maintaining professionalism and confidentiality. They are proactive, detail-oriented, and committed to supporting the overall success of the office and branch operations.

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.