Administrative Coordinator (QM)

Edgewood

San Francisco, CA

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JOB DETAILS

SALARY

$23.76–$26.37 Per Hour

SKILLS

Administrative Skills, Adobe Product Family, Auditing, Communication Skills, Customer Support/Service, Data Entry, Data Processing, Database Administration, Demographics, Detail Oriented, Diversity, Epic Systems, Establish Priorities, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, Healthcare, High School Diploma, Insurance, Interpersonal Skills, Leadership, Market Surveys, Medi-Cal, Medical Record System, Medical Records, Microsoft Excel, Microsoft Office, Microsoft SharePoint, Microsoft Word, Organizational Culture, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Project/Program Management, Quality Assurance, Quality Management, Records Management, Systems Maintenance, Time Management, Vision Plan

LOCATION

San Francisco, CA

POSTED

3 days ago

Description

Administrative Coordinator -This is a full-time (40 hours), non-exempt position. Mon-Fri. 8:30 am-5:00 pm, located on-site at our Vicente campus. Potential for hybrid schedule (2 days/week) after 6 months, based on supervisor authorization.

Mission: We provide the people, place, and path for exceptional youth mental healthcare.

Vision: We aim to redefine what youth mental healthcare can be by delivering transformative support that doesn't just treat symptoms but changes lives.

About Edgewood:

Each person who works at Edgewood Center for Children and Families shares a passion for making a difference in the lives of the children and families who we serve in the San Francisco Bay Area. Employees find themselves surrounded by a diverse and extraordinary group of dedicated professionals, in welcoming environments characterized by whole-person care, open communication, creative support and a commitment to growth, healing and improving each day. Edgewood's successes come from our employees and the positive results they help create for children and families. When you join Edgewood, you join a culture of purpose and belonging, where your growth is a priority, your identity is embraced, and the work you do matters.

Position Summary

Provides administrative and program support in the Quality Management (QM) Department, with a focus on maintenance of electronic and physical health records, and administrative support to the QM Department. This position reports directly to the Quality Assurance Manager.

Essential Functions

• Maintain, organize, track, inventory, and archive client physical health records.

• Maintain, organize, track, and archive client electronic health records (i.e., Welligent, Epic, SharePoint).

• Verify client insurance eligibility (i.e., private insurance), and Medi-Cal Eligibility.

• Track and input data (i.e., enrollments, surveys, client demographics, staff demographics, etc.).

• Process client admissions, discharges and updates in EHR systems (i.e., Welligent, Epic, etc.).

• Assist with records request process.

• Assists with preparation for, and conducting of, audits. Communicates findings, such as discrepancies, to QM staff; and program managers if necessary.

• Run and review reports in EHR systems (i.e.,Welligent, and Epic) to monitor active client health care coverage or other needs.

• Track and input client authorizations.

• Serve as back-up for other QM Admin Coordinator.

Core Competencies

Organizational & Time Management Skills - Effectively prioritizes tasks and competing deadlines to ensure smooth day-to-day operations. Manages multiple administrative responsibilities simultaneously while maintaining accuracy and meeting established timelines.

Attention to Detail & Accuracy - Reviews and processes documents, data, and correspondence with a high degree of precision. Catches errors proactively and ensure records, reports, and communications reflect correct, complete information.
Initiative & Accountability - Takes ownership of assigned responsibilities and follows through on commitments. Proactively communicates status updates to keep relevant stakeholders informed and leans on supervisory support when needed. Identifies opportunities to streamline procedures and improve administrative efficiency.

Technical Proficiency - Demonstrates skill with Microsoft Office Suite (Word, Excel, SharePoint, Teams), Docu Sign, Zoom, Adobe. Navigates internal databases and administrative systems with confidence and adapts quickly to new platforms as needed.
Communication & Interpersonal Skills - Uses clear written and verbal communication to collaborate with staff, leadership, community partners, and clients. Maintains a welcoming and respectful tone across all interactions and promotes a positive workplace culture.

Adaptability & Problem-Solving - Quickly learns new tools, systems, and workflows. Remains calm and solution-focused when navigating audits, technical challenges, or shifting priorities.

Employee & Client Support Focus - Provides a responsive, professional, and culturally sensitive experience for both staff and clients. Anticipates needs, follows through on requests promptly, and serves as a reliable point of contact for administrative support.

Healing Centered Engagement - Contributes to an organizational culture rooted in trauma-informed, healing-centered principles. Supports a welcoming, affirming environment where staff and clients feel seen, valued, and safe.

Cultural Humility & Equity Commitment - Treats youth, families, and colleagues with dignity, respect, and sensitivity. Demonstrates ongoing cultural humility and a commitment to anti-racist, LGBTQ+ affirming, and inclusive practices in all aspects of the work.

Applied Knowledge, Skills, and Abilities

• High school graduate or GED equivalent.

• Knowledge and understanding of HIPAA privacy practices.

• Ability to data entry in multiple EHRs (i.e. Welligent, Epic).

Salary Information

This position has an hourly rate of: $23.76-$26.37 dependent on experience and language skills.

As part of our team, benefits-eligible employees receive an excellent comprehensive benefits package:

16 days of PTO the first year and more thereafter

Nine paid holidays

Five health and wellness days off annually

10% additional pay for community-relevant second language fluency

Medical/Dental/ and Vision plans

403 B Retirement Plan with agency match

Employee Assistance Program

Commuter Benefits Program

Medical and Childcare Flexible Spending Accounts

Pet Insurance

Identity Theft Protection Plan

Paid Employee Referral Program

Career advancement opportunities

Retention bonuses for many positions

Continuing Education expense reimbursement

Professional licensing fee reimbursement

Professional Development reimbursement opportunities

Verified Public Service Loan Forgiveness Employer

Equal Opportunity

Edgewood is proud to be an equal-opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or intersex are encouraged to apply. Edgewood maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability, veteran status or any other basis prohibited by statute.

Administrative Coordinator (QM)

Edgewood

San Francisco, CA

About the Company

Edgewood

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