Overview
Pay: $27-30/hour
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff and Management Team Members
Responsibilities
• Prepare and send monthly vacancy reports; follow up with internal stakeholders and clients to ensure timely submission, approval, and accurate records.
• Maintain and manage client vacancy and billing records in internal systems (e.g., Quickbase or similar platforms), troubleshooting issues and improving data accuracy to support financial reporting.
• Draft and distribute client correspondence related to union rate increases, contract updates, and financial approvals (e.g., March & August rate adjustments).
• Partner closely with Operations Managers to ensure accurate billing for services rendered and to resolve invoice discrepancies or client inquiries.
• Communicate regularly with clients to research, track, and resolve billing variances, credits, and rebills in a timely manner.
• Collaborate with Payroll to reconcile payroll‑related billing issues and ensure alignment between labor costs and invoicing.
• Review and approve monthly draft invoices, validating labor hours, rates, and contract terms to ensure billing accuracy prior to final submission.
• Process financial administrative requests including credits, rebills, job closures, new job setups, and Certificate of Insurance (COI) renewals or new COI submissions.
• Track and manage Daily Break Exceptions, including pre‑filling exception forms, coordinating manager signatures, and ensuring timely documentation submission to prevent compliance penalties.
• Maintain organized financial and operational records, ensuring audit readiness and adherence to company policies.
• Provide general administrative support and assist with special projects related to financial operations, reporting, and process improvements as assigned by management.
Administrative & Operational Support
• Support day‑to‑day administrative functions for Janitorial Operations, with an emphasis on financial accuracy and documentation.
• Prepare correspondence, reports, spreadsheets, and supporting documentation for operational and financial reviews.
• Assist leadership with tracking key financial deliverables and operational deadlines.
Communication & Coordination
• Serve as a liaison between Operations, Finance, Payroll, and external clients to ensure clear communication and timely issue resolution.
• Build strong working relationships with internal teams to support accurate billing and efficient workflows.
Process Improvement
• Identify opportunities to improve administrative and financial processes, reporting accuracy, and system efficiencies.
• Support implementation of process updates and standardized procedures across accounts when needed.
Other Duties
• Perform additional administrative or financial support duties as assigned to meet evolving operational needs.
Qualifications
Education
• High School Diploma or GED required; college coursework or degree preferred.
Experience
• 1–3 years of administrative experience, preferably in operations, finance, billing, payroll, or client support.
• Experience supporting field operations, facilities services, or contract‑based environments is a plus.
Skills & Competencies
• Strong attention to detail with high accuracy in financial documentation.
• Proficient in Microsoft Excel and data tracking systems; experience with financial or operational databases preferred.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities, meet deadlines, and follow up independently.
• Collaborative mindset with the ability to work across departments.
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)