Typical Responsibilities: Answer phones and direct all incoming calls to appropriate party promptly and efficiently; Communicate and handle incoming and outgoing electronic communications; Prepare outgoing mail as necessary; Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner; Coordinate document management activities including preparing documents for presentation, preparing files and maintaining the filing system; and. Requirements: Positive attitude; Excellent communication skills; 1-3 years of customer service related experience; Attention to detail; Commitment to quality; Experience with Microsoft applications (Excel, Word, Office); and.