Administrative Assistant - Assisted Living

Dedicated. Caring. Compassionate. Understanding. Empathetic.

If these words describe you, you may have just found more than a job—you’ve found a place with purpose.

About Us
At Kemper House, we are proud to be a family-owned and operated community specializing in Dementia and Alzheimer’s care.

We believe that caring, exceptional customer service isn’t optional—it’s essential. Every interaction matters. That’s why we’re looking for someone who brings both empathy and efficiency—someone who can manage calls, coordinate daily tasks, handle documentation, and keep operations running smoothly while providing exceptional support to residents, families, and team members.

Position Overview

We are seeking an Administrative Assistant who will play a key role in supporting all functions and departments within our facility. This role is ideal for someone who thrives in a people-focused environment, is highly organized, and wants their work to make a real difference. This is a job with purpose!

Schedule

• Four days per week ; 10 hours per day
• Every other weekend required
• Alternating holidays required

Key Responsibilities

• Respond to and manage incoming calls with professionalism and compassion
• Serve as a liaison for families to ensure a smooth and supportive transition
• Maintain accurate census records and communicate updates with administration
• Collaborate with case managers and external partners
• Manage employee and resident files
• Assist with all operations of the facility in support of the Administrator and multiple departments
• Ensure compliance with resident confidentiality standards

What We’re Looking For

• A compassionate, service-driven individual who values meaningful work
• Strong organizational skills and attention to detail
• Ability to work independently and manage multiple priorities
• Willingness to learn and adapt within a unique long-term care environment
• A team player who contributes to a positive, supportive workplace culture

Required Qualifications

• High School Diploma
• Minimum of 2 years of related experience (Healthcare or Long-Term Care preferred)
• Proficiency with basic computer software (Microsoft Word, Excel, PowerPoint, etc.)

Preferred Qualifications

• Bachelor’s Degree in Healthcare or a related field
• 5+ years of experience in Healthcare or Long-Term Care
• Knowledge of resident case management procedures
• Experience with PointClickCare (PCC) or similar systems

Why Join Kemper House?

• Be part of a family-owned organization where your work is valued
• Make a meaningful impact in the lives of residents and their families
• Work in a culture where compassion and customer service come first
• Join a team that supports one another and takes pride in what they do

If you're looking for more than just a job—and want to be part of a team that truly cares—we’d love to hear from you.

Kemper House is locally owned and operated by the Kemper Family, lifelong residents of the Cleveland area. We are committed to a different way of caring, because for us, this is personal! Our family has been personally affected by Alzheimer’s for generations.

Our experience has proven that a singular focus on memory care is immensely beneficial to people living with Alzheimer’s and other forms of dementia. We value the uniqueness of each resident, celebrate their individual abilities, and foster personal dignity through every stage. At Kemper House, we don’t just say it, we do it and we live it!