NewSenior Payroll Manager Vaco LLCSenior Payroll ManagerNew York City, NY$120,000–$150,000p> Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Payroll Operations & ComplianceSystem Management: Maintain and review payroll processing systems to ensure accurate transactions, including salaries, benefits, garnishments, and tax deductions.
HR ADP Workforce Now Specialist TemPositions Group Of CompaniesHR ADP Workforce Now SpecialistBronx, NY$30–$30 / hourTemporaryContractorFull timeThe primary goal of this role is to automate HR processes, improve system utilization, support HR and business operations, and train managers to use ADP Workforce Now efficiently and consistently. We are a completely self-contained community within the city, with 171 buildings located on 129 landscaped acres and offering apartments affordable to a variety of income levels.
NewSr Payroll Manager Vaco LLCSr Payroll ManagerNew York, NY$120,000–$150,000p> Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. This isn't just a "processing" role; we are looking for a strategic leader to modernize our systems, drive technological efficiencies, and ensure flawless compliance across a complex mix of union (32BJ, 272) and non-union assets.
NewCompensation Manager Vaco LLCCompensation ManagerSayreville, NJ$170,000–$195,000p> Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Canadian residents may access our policies in English here and in French here.
NewData Center Project Manager (M&E Infrastructure) Pinnacle Technical ResourcesData Center Project Manager (M&E Infrastructure)Somerset, New Jersey$50–$59 / hourContractorThe goal of this role is to provide owner-related project management functions while collaborating with operations teams, construction vendors, engineering, and commissioning service providers. The Data Center Project Manager (M&E) is responsible for the end-to-end delivery of mechanical, electrical, and technology infrastructure construction projects within the firm's enterprise data centers.
HR Manager Page GroupHR ManagerNew York, NY$125,000–$150,000 / yearFull timeThis role will drive organizational effectiveness, talent strategy, employee relations, and leadership development within a fast-paced, brand-driven environment. Our client is a globally recognized luxury retail organization with an established international presence and a reputation for innovation, premium craftsmanship, and strong brand identity.
NewLocal Contract RN Case Manager, Transitional Care - $66-68 per hour Prime StaffingLocal Contract RN Case Manager, Transitional Care - $66-68 per hourMelville, NY$66–$68 / hourThis role focuses on coordinating patient care after hospital discharge, reducing readmissions, and improving patient outcomes through proactive outreach and care coordination. Our extensive network of qualified candidates includes nurses, allied healthcare professionals, corporate support professionals and executives.
Program Manager BC ForwardProgram ManagerJersey City, NJ$67–$67.69 / hourThe ideal candidate will have strong experience in Agile program delivery, Jira-based portfolio coordination, and data-driven reporting and a proven ability to lead complex, multi-team initiatives across time zones to deliver scope on time, within budget, and to quality expectations. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
NewWarehouse Last Mile Site Manager Capstone Logistics LLCWarehouse Last Mile Site ManagerMaspeth, New YorkFull timeli>Intermediate PC skills with knowledge of Excel, Word, Outlook, and PowerPoint Excellent aptitude in estimating rates and adding and subtracting mentally while constantly multi-tasking. About the Company: Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers.
NewOperations Manager Capstone Logistics LLCOperations ManagerElizabeth, New JerseyFull timeWe have an outstanding career opportunity for a driven, successful leader with at least 3* years* of increasing management responsibility in the distribution/transportation fields. This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent.
Program Manager - Advanced BC ForwardProgram Manager - AdvancedNew York, NYFull timeThe ideal candidate will have strong experience in governance, delivery management, and multi-project coordination within complex operations and a proven ability to drive vendor migrations, operating model transitions, and process improvements to defined outcomes. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Problem Manager BC ForwardProblem ManagerJersey City, NJ$40–$40.82 / hourThe ideal candidate will have strong experience in ITIL-aligned Problem Management, cross-functional incident and change practices, and data-driven root cause analysis and a proven ability to reduce repeat incidents, improve service stability, and drive permanent corrective actions. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
IT Problem Manager BC ForwardIT Problem ManagerJersey City, NJ$46–$46.34 / hourFull timeThe ideal candidate will have strong experience in ITIL-aligned Problem, Incident, and Change Management and a proven ability to lead root cause investigations, implement permanent fixes, and reduce repeat incidents to improve service reliability. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Project Manager BC ForwardProject ManagerJersey City, NJ$65–$65.14 / hourThe ideal candidate will have strong experience in program financials, enterprise change governance, and complex multi-team delivery and a proven ability to coordinate cross-functional workstreams and deliver executive-ready updates across projects and portfolios. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Program Manager III - NPI BC ForwardProgram Manager III - NPINew York, NY$71–$74 / hourFull timeThe ideal candidate will have strong experience in cross-functional program management, timeline ownership, and risk management and a proven ability to drive operational integrity across New Product Introduction timelines and enable leadership decisions. Own the Milestone Master NPI section as the canonical tracker of all NPI milestones, dates, owners, and status across workstreams; update at least twice per week based on inputs actively pulled from workstream leads.
Music Content Operations Manager II BC ForwardMusic Content Operations Manager IINew York, NYFull timeThe ideal candidate will have strong experience in operations, data management, ownership research, and process automation and a proven ability to improve data accuracy, optimize workflows, and support partner operations. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Digital Support Representative - supporting Volvo Cars TTECDigital Support Representative - supporting Volvo CarsMahwah, NJAs a Digital Support Agent, you will provide real-time assistance through Volvo’s chat, social media, and Email channels, supporting customers with vehicle questions, service needs, policy clarification, and general inquiries. As a Volvo Digital Support Representative in Mahwah, NJ, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
HR People Business Partner Page GroupHR People Business PartnerElizabeth, NJ$70–$75 / hourPartner with functional and team leaders to translate business priorities, such as research milestones, commercial targets, and the manufacturing ramp, into clear people strategies. They set overall People strategy, and you own the partnership layer where it meets real leaders, real managers, and real employees.
Contingent Workforce Manager INSURANCE SERVICES OFFICE INCContingent Workforce ManagerJersey City, NJFull timeThis role partners closely with the Managed Service Provider (MSP) to ensure quality delivery while focusing on internal governance, stakeholder alignment, contractual management, compliance oversight, and strategic expansion of the contingent workforce program.1. Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property.
Workforce Manager AerotekWorkforce ManagerTotowa, New JerseyWe work with 95% of Fortune 500 companies and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Senior Manager of Service Design & Workforce Management Ophelia Health IncSenior Manager of Service Design & Workforce ManagementNYRemote$130,000–$140,000 / yearli>Cross-Functional Orchestration: Partner closely with a variety of teams including our frontline coordinators, clinicians, and clinical operations to translate complex care workflows into technical requirements. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.
Senior Manager Genesys Cloud Workforce Management ComPsych CorpSenior Manager Genesys Cloud Workforce Management$110,000–$140,000 / yearp>The Senior Manager, Genesys Cloud & Workforce Management is a strategic and technical leader responsible for overseeing Genesys Cloud platform engineering and workforce management operations across ComPsych's Behavioral Health and Absence Operations divisions. Our GuidanceResourcesR and AbsenceResourcesR solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries.
Manager, Workforce Management Hackensack University Medical CenterManager, Workforce ManagementEdison, NJUses advanced analytics, workforce management tools, and current industry best practices to ensure effective staff planning to deliver a high-quality, efficient service experience to patients within the PAC environment for the Hackensack Meridian Health (HMH) network. Owns the reporting and analytics process, from ensuring data accuracy to creating executive-level dashboards and translating data into clear insights that guide business strategy to improve the patient experience.
Sr. Finance Manager, Workforce Health Solutions (Secaucus, NJ - Hybrid) Quest Diagnostics IncSr. Finance Manager, Workforce Health Solutions (Secaucus, NJ - Hybrid)Secaucus, NJ$125,000–$150,000 / yearResponsibilities: Provide financial insights and analytical support including owning projects, meeting timelines, and developing relationships with various stakeholdersFinancial planning and analysis to include preparation of monthly outlooks, annual budgets, monthly reporting packages and PowerPoint decks for recurring and ad-hoc business reviewsEnsure P&L accuracy by assisting accounting teams with month-end close by providing data/insights, reviewing accrual analysis, reviewing financial and operational metrics and overall financial results to include variance analysis against outlook/budget/prior yearPartner with business leaders and their teams to drive efficiencies and Invigorate savingsAd-hoc analysis to support and provide insight around key business decisionsLeverage technology to develop/improve enhanced reporting capabilities and process automationSupport management with Internal Audit and SOX testingDrive engagement within the team of direct reportsQualifications: Education Preferred:BA/BS degree in Finance/Accounting/EconomicsMBA/CPA a plusWork Experience:Minimum 5-7 years relevant work experiencePeople management experienceSkills/Knowledge/Other:Ability to communicate and collaborate with wide variety of audiencesOrganizational, multi-tasking and decision-making skillsBusiness partnering and relationship developmentStrong Excel skillsIntermediate PowerPoint and MS Access experienceKnowledge of Cognos, ESSBASE and PeopleSoft a plusKnowledge of PowerBI, Tableau and other reporting tools a plus59943Quest Diagnostics honors our service members and encourages veterans to apply. This individual will have two direct reports and will collaborate with members of the WHS leadership team and their team members to help drive top-line growth and margin expansion by providing analytical insights to inform decision making.
Manager, Global Workforce Planning Excellence Amer Sports CorpManager, Global Workforce Planning ExcellenceNY$120,000–$145,000 / yearli>Build relationships to work effectively across HR and Finance stakeholders from Brands, Regions and Group Functions globally, serve as the primary liaison to ensure alignment on process and targets as well as maintain a proactive dialogue anticipating future needs. Access to a global network of leading brands: Work within a global collective of iconic sports and outdoor brands, gaining exposure to different businesses, perspectives, and opportunities across Amer Sports.
Product Manager - Workforce Mgmt ICONMA, LLCProduct Manager - Workforce MgmtNew York City, NY$16.50–$64.29 / hourli>Referral Program. Why Should You Apply?Health Benefits.
Logistics Project Manager - Workforce Development NYU Langone Medical CenterLogistics Project Manager - Workforce DevelopmentNew York, NY$84,577.93–$114,400 / yearThe logistics project manager role is grant funded and will support the development of training and implementation material, participating in all phases of pre- and post-implementation logistics to ensure all decisions and follow-ups are tracked to ensure successful outcomes. Coordinates and documents project initiation, prioritization, timelines, meeting notes, key milestones and delivery of files for all assigned projects; organizes and coordinates schedules, activities and special events.
Global Partner Manager - Autonomous Workforce ServiceNow IncGlobal Partner Manager - Autonomous WorkforceNY$140,040–$231,060 / yearThrough strategic relationship ownership, operational rigor, and close collaboration with Regional Partner Managers, Technical Partner Advisors, and field sales, the Global Partner Manager enables scalable and predictable outcomes that drive ServiceNow revenue growth. As the global owner of the practice area, the GPM is accountable for driving alignment with the partner''s practice area counterparts and expanding the partner''s capabilities with ServiceNow-aligned products to create pipeline and consistent execution.
Product Manager - Workforce Mgmt IconmaProduct Manager - Workforce MgmtNew York City, NY$16.50–$64.29 / hourPartner with Data Science and Operations teams to build predictive scheduling models that accurately forecast labor demands while adhering to local labor laws (predictive scheduling, rest breaks, minor rules). 5+ years of experience managing complex B2B or enterprise SaaS products, specifically in Workforce Management (WFM), Human Capital Management (HCM), or Retail Operations Tech.
Case Manager - Workforce Program JVS of MetroWestCase Manager - Workforce ProgramEast Orange, NJFull timeUnder the direct supervision of the Director of Workforce Development, this position is responsible for student retention, maintaining day-to-day operations to ensure programs and services are achieving impactful outcomes for trainees and employer partners. This position is responsible for providing holistic support to adult learners to help adult learners successfully complete training programs to transition into employment.
Logistics Project Manager - Workforce Development New York University School of MedicineLogistics Project Manager - Workforce DevelopmentNY$84,577.93–$114,400 / yearThe logistics project manager role is grant funded and will support the development of training and implementation material, participating in all phases of pre- and post-implementation logistics to ensure all decisions and follow-ups are tracked to ensure successful outcomes. Coordinates and documents project initiation, prioritization, timelines, meeting notes, key milestones and delivery of files for all assigned projects; organizes and coordinates schedules, activities and special events.
Engineering Manager, Workforce Payments JustworksEngineering Manager, Workforce PaymentsNew York, NY$205,000–$261,500 / yearp>As Engineering Manager for Workforce Payments, you will lead the team that builds the core computation layer powering Justworks' payroll, money movement, and tax calculation products, ensuring our customers can confidently and accurately pay their workforce. You will lead technical decision-making and be expected to take initiative in identifying projects that will enable us to meet key business goals, such as scaling our tax and money movement capabilities, improving the integrity of our financial ledger, and developing robust platform interfaces for payroll data.
Lead Product Manager, Workforce Clear Secure IncLead Product Manager, WorkforceNew York, NY$275,000–$350,000 / yearExamples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile).
NewConstruction Workforce Infrastructure Manager Microsoft CorpConstruction Workforce Infrastructure ManagerNY$116,900–$203,600 / yearp>This highly visible role will serve as the primary owner of workforce accommodations, labor logistics, and enabling infrastructure required to mobilize and sustain thousands of construction workers across multiple concurrent data center projects. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.
Logistics Project Manager - Workforce Development NYU Langone HealthLogistics Project Manager - Workforce DevelopmentNew York, NYem>For more information, go toNYU Langone Health, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTubeandInstagram. The logistics project manager role is grant funded and will support the development of training and implementation material, participating in all phases of pre- and post-implementation logistics to ensure all decisions and follow-ups are tracked to ensure successful outcomes.
Workforce Operations Manager, Canada AtriumWorkforce Operations Manager, CanadaHolmdel, New Jersey$75,000–$85,000 / yearp>Serving as the primary point of contact for workers employed through our Canadian entities, you will oversee the end-to-end worker experience post-onboarding and act as the central coordination point across Payroll, Compliance, Benefits, Risk, and Operations teams. Physical Requirements: Ability to sit for extended periods of time .
Manager, Vendor & Workforce Management (Utility Contact Center) Liberty Utilities (Canada) Corp.Manager, Vendor & Workforce Management (Utility Contact Center)NYOur rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.
Customer Service Manager, Airport Workforce Management (Airport Staffing) (New York City, NY, US) American Airlines MexicoCustomer Service Manager, Airport Workforce Management (Airport Staffing) (New York City, NY, US)New York City, NY$51,000–$86,500 / yearOur 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
Program Manager, Shipyard Workforce Development and Training Hudson County Community CollegeProgram Manager, Shipyard Workforce Development and TrainingNJ$57,963–$98,536 / yearAdditionally, Hudson for Business (HFB) is the area leader in developing and delivering educational classes and programs for Hudson County's businesses, organizations and individuals. Duties of the Manager will include managing overall grant efforts, optimizing grant outcomes, preparing project plans and reports, ensuring compliance with grant regulations, third-party procurement guidelines, and building a record of success.
CRM Senior Marketing Manager (SFMC) - Workforce Health Solutions Quest Diagnostics IncCRM Senior Marketing Manager (SFMC) - Workforce Health SolutionsSecaucus, NJRemoteThe CRM Senior Marketing Manageris responsible for the member engagement strategy and development of transactional, lifecycle, and promotional email marketing campaigns in Salesforce Marketing Cloud to support the Workforce Health Solutions business goals in member acquisition and member participation. Job DescriptionThe Quest Diagnostics unified marketing organization is a broad and dynamic team that values innovation, communication, and collaboration as we strive to deliver the best-in-class marketing for our company and ultimately our customers.
Workforce Solutions - Rewards - Compensation and Tax Consultant- Senior Manager PricewaterhouseCoopers LLPWorkforce Solutions - Rewards - Compensation and Tax Consultant- Senior ManagerNY$124,000–$280,000 / yearResponsibilities Lead teams in executing compensation-related initiatives Oversee Initial Public Offering (IPO) structuring efforts Foster collaboration in a dynamic and fast-paced environment Maintain alignment with market practices and client expectations What You Must Have Bachelor's Degree At least 8 years of experience What Sets You Apart Proficiency in driving new business and managing multiple client accounts at once In-depth relationships with senior client counterparts at an executive level Ability to manage financial aspects of client engagements Understanding of market and industry trends Mastery in Compensation and Benefits Accounting and/or Tax Demonstrating experience leading and managing teams of consultants and client stakeholders Knowledge of payroll and equity administration, compensation tax and policy research Possessing an executive presence with persuasive oral and written communication skills * Ability to influence decision makers across organizational levels Travel Requirements Up to 60% Job Posting End Date The salary range for this position is: $124,000 - $280,000. Industry/Sector Not Applicable Specialism Reward Management Level Senior Manager Job Description & Summary At PwC, our people in workforce consulting focus on providing consulting services related to human resources, talent management, and organisational development.
Manager Workforce Madison Square Garden Sports CorpManager WorkforceNew York City, NY$100,000–$115,000 / yearThe Company's portfolio includes a collection of world-renowned venues - New York's Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre - that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. Must be able to manage heavy volume of front-line employee and manager interactions, ensure accountability, multi-task & prioritize, and make decisions under pressure using sound business judgment in a deadline-oriented environment.
Senior Manager, Contingent Workforce Nesco Resource, LLCSenior Manager, Contingent WorkforceSleepy Hollow, NY$60–$72 / hourThis individual will oversee day-to-day contingent workforce operations, drive process improvements, ensure compliance, and collaborate closely with internal stakeholders and external service partners to support a best-in-class workforce program. This highly visible role will support an enterprise-wide contingent workforce program, partnering with stakeholders across HR, Procurement, Finance, and business operations to drive workforce strategy, compliance, and process excellence.
Manager of Green Workforce Training Solar OneManager of Green Workforce TrainingLong Island City, New York$85,000–$95,000li style="font-size:11pt;font-family:'times new roman' , serif">Conduct management of workforce training lab and two classroom spaces, which include but are not limited to: Planning and executing projects to enhance the learning environment for students and continually improve overall space efficiency. Solar One’s Green Workforce program trains students in hard skills that align with the broader clean energy sector, including green construction, green building operations and maintenance, building electrification, HVAC, solar PV, and more.
Organization Workforce & Change Manager Deloitte Touche Tohmatsu LtdOrganization Workforce & Change ManagerNY$141,200–$278,300 / yearAs part of our team, you will play a key role in shaping clients' roadmaps for the future-harnessing AI and data-driven solutions not only to solve technical challenges but to drive the behavioral and cultural changes essential for successful business transformation and achievement of strategic objectives. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Engineering Manager, Workforce Payments Justworks, Inc.Engineering Manager, Workforce PaymentsNY$205,000–$261,500 / yearp>As Engineering Manager for Workforce Payments, you will lead the team that builds the core computation layer powering Justworks' payroll, money movement, and tax calculation products, ensuring our customers can confidently and accurately pay their workforce. You will lead technical decision-making and be expected to take initiative in identifying projects that will enable us to meet key business goals, such as scaling our tax and money movement capabilities, improving the integrity of our financial ledger, and developing robust platform interfaces for payroll data.
NewHealthcare Workforce Advisory Senior Manager Accenture PlcHealthcare Workforce Advisory Senior ManagerMorristown, NJThis role helps clients quantify workforce supply-demand gaps, evaluate labor cost and productivity, define current and future skill needs, design talent and career pathway strategies, and build sustainable workforce approaches across provider, state, and market contexts. Support care team and role redesign where needed, including team-based care, CHW integration, telehealth-enabled staffing models, provider support models, and new clinical / operational roles.
Principal Product Manager, Machine Health & Industrial AI Workforce Augury IncPrincipal Product Manager, Machine Health & Industrial AI WorkforceNY$215,000–$250,000 / yearli>Shape products that support reliability, maintenance, and operations workflows, including root cause analysis, asset strategy, and production optimization. You will define and scale products that expand Augury's machine coverage while helping bring AI-powered experiences to reliability, maintenance, and operations teams.
Sr. Workforce Development Strategy Manager, Autodesk Education Experiences Autodesk IncSr. Workforce Development Strategy Manager, Autodesk Education ExperiencesNJRemote$103,000–$183,920 / yearReporting to the Senior Director of Strategy and Strategic Partnerships for Education, you will drive initiatives that expand Autodesk's reach and impact among workforce agencies, training providers, industry coalitions, employers, and strategic partners, ensuring the next generation of Design & Make talent is prepared for the jobs of the future. Lived experience navigating workforce development pathways, such as military transition, reskilling or upskilling programs, apprenticeship or union training, community college, or continuing education, and passion for the intersection of technology and expanding economic opportunity.
Manager, Workforce Optimization Berkshire Hathaway GUARD Insurance CompaniesManager, Workforce OptimizationNJ$75,000–$120,000 / yearli>5+ years of progressive leadership experience in workforce management, operations analytics, process improvement, or business intelligence reporting within a contact center or similarly complex service environment, including at least 2 years in a supervisory or managerial capacity. In this role, you will lead workforce planning, forecasting, scheduling, real-time performance management, process improvement, and business intelligence reporting to optimize service delivery, operational efficiency, and resource utilization.