KEY RESPONSIBILITIES: + Working within the Computing Center at Cox Hall, the Student Technology Support Specialist manages the daily, in-person operations of the Student Technology Support desk (STS), providing walk-up technical support for all student personal devices, such as: + Wi-Fi configuration on capable laptops and assistance with devices that do not support EAP-TLS Enterprise authentication + Operating system, hardware driver, and software installations, updates, and troubleshooting + Virus/malware detection, remediation, and prevention + Diagnosis of hardware problems and repair assistance + Analyzes, designs, recommends and implements divisional and school-wide efforts in specialized and advanced technologies that support the teaching and learning mission of the University. Beyond overseeing STS front desk operations and directly supervising the tech support services of frontline student staff, the Student Technology Support Specialist plays a critical role within the larger Computing Center at Cox Hall, helping to ensure operational excellence, strengthen safety oversight, model exceptional customer service and technical troubleshooting, repair and maintain tools and equipment, and bolster the training and ongoing mentorship of the Center’s student staff.