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IT Support Specialist 3 Conyers, GA 30013

Syntricate Technologies Inc

Conyers, GA

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JOB DETAILS
SKILLS
Amazon Web Services (AWS), Audioconferencing, Audiovisual, Automation, Best Practices, Business Processes, Business Solutions, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Cloud Applications, Cloud Computing, Communication Skills, CompTIA Network+, Computer Hardware, Computer Science, Computer Security, Computer Software, Computer Systems, Customer Service Software, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), Desktop Administration, Desktop Hardware, Google Chrome Browser, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Windows Operating System, Mobile Devices, Mobile Technology, On Site Support, Operating Systems, Operational Improvement, Operational Support, Presentation/Verbal Skills, Printers, Problem Solving Skills, Production Support, ServiceNow, Software Administration, Software Configuration Management, Software Engineering, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, Trend Analysis, Videoconferencing
LOCATION
Conyers, GA
POSTED
6 days ago
Additional Job Information:
Title: IT Support Specialist 3
Start Date: 07/20/2026
Position Type: contract
Location: Conyers, GA 30013
Start Date: 07/20/2026
End Date: 06/30/2027
Agency Interview Type: In Person Only
Work Arrangement: Onsite


Short Description:
Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems.

Complete Description:
*Must Be Local to Metro Atlanta*
**Professional certification (e.g., A+, Network+, Cloud+ or equivalent) MUST UPLOAD CERTIFICATION***


Duties and Responsibilities:


This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure and provide management and support for additional  systems (e.g., Nemo Q/GALA, VRT cameras, A/V, mobile systems).
Experience providing operations support to triage production incidents and engage with respective partners to restore services and post incident
review to prevent future occurrences.
This position will require an individual who is willing to continuously learn and remain current and knowledgeable about emerging IT technologies

Specific Duties Include:
•Maintaining cost-efficient, scalable cloud environments for the organization.
•Understanding business objectives of the company and creating cloud-based solutions to facilitate those objectives.
•Designing, building, and maintaining internal cloud applications for the organization.
•Keeping up to date on best practices in cloud computing and making improvements to the cloud infrastructure of their company or organization.
•Making hardware and software recommendations for the organization, based on needs of the project and organization.
•Experience in automation and provisioning technologies, such as AWS CLI and Terraform.
•Monitors Service Now ticket queue, responds to tickets in a timely manner and provides follow-up with end users.
•Provides customer support in supporting software, configurations, and business submission processes.
•Looking for ways to improve operations within company to digitize common tasks.
•Keeping data leakage and downtime to an absolute minimum.
•Assists other members of the IT Infrastructure team.
•Monitors ticket activities and provide escalation when needed.
•Troubleshoot and support PC, laptop (Win 10/11), scanners and local and network printers, google print, chrome boxes and other field system support.
•May act as an administrator or agency subject matter expert for lobby management software or other  applications as needed.

Minimum Qualifications:


Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software engineering AND three years of related experience.

OR

Associate's/Vocational/Technical degree in a related field such as computer and information technology, computer science, software engineering from an accredited college or university AND five years of related experience.


OR


One year of experience at the lower-level IT Support Specialist 2 or position equivalent.
Competencies Needed
•2-3+ years providing IT support and management experience
•Professional certification (e.g. A+, Network+, Cloud+ or equivalent)
•Experience with using ServiceNow.
•Ability to present ideas in business-friendly and user-friendly language.
•Excellent communication and interpersonal skills are essential. Must be a result and goal-oriented individual with the persistence and patience necessary to work effectively with a variety of internal and external constituencies.
•Must have the ability to detect emerging trends and make recommendations for change.
•Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software in a multi-computer environment.
•Display current knowledge of technologies (computer systems, mobile devices, and technology products).
•Experience with resolving TCP/IP network issues.
•Experience or the ability to learn how to effectively maintain and support video conferencing, A/V and dash cam software and equipment.
•Proven problem-solving skills.

Skills:
 SkillRequired / DesiredAmountof ExperienceExpertise RatingMove
Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software Required    
Knowledge of basic network troubleshooting.Required Years  
Knowledge of Microsoft Windows Active Directory Domain Name Service and Dynamic Host Configuration Protocol.Required Years  
Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application softwareRequired Years  
Knowledge of Microsoft Active Directory local and group policy.Required Years  
Professional certification (e.g. A+, Network+, Cloud+ or equivalent) MUST UPLOAD CERTIFICATIONRequired    
Experience with using ServiceNowRequired Years  
Experience with resolvingTCP/IP network issuesRequired Years  
Experience in automation and provisioning technologies, such as AWS CLI and TerraformRequired Years  

 

About the Company

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Syntricate Technologies Inc