Sales Coordinator JobotSales CoordinatorAustin, TXRemote$25–$28 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. As a Sales Coordinator you will be expected to maintain a high level of data hygiene, data reporting, pipeline optimization, manage complex reports, and maintain accurate and up-to-date documentation.
AT&T Sales Representative AT&TAT&T Sales RepresentativeGeorgetown, TXThrough the AT&T program, we provide tailored telecommunication services directly to residential customers, prioritizing ethical engagement, customer satisfaction, and measurable outcomes that enhance brand visibility. Experience in direct sales, retail, customer service, or other persuasive direct customer-facing roles; entry-level candidates with strong potential are highly encouraged.
Senior Director, Mid-Market Sales & Account Management - Remote MotiveSenior Director, Mid-Market Sales & Account Management - RemoteAustin, TXRemoteMotive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Collaborate with Product, Sales, Onboarding, and Strategy leaders to identify customer needs, influence roadmap decisions, and design cohesive sales programs, incentive plans, and GTM strategies that connect across global functions for a seamless customer journey.
Sales Client Advisor - BMW of South Austin Hendrick Automotive Group CorporateSales Client Advisor - BMW of South AustinAustin, TexasFull timeWork includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments. Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.
NewSenior Enterprise Sales Director DoubleVerifySenior Enterprise Sales DirectorAustin, TX$89,000–$169,000 / yearESD will be primarily focused on forging new business relationships with some of the largest and most recognized brands in North America and globally, leading with data-driven insights that fuel the development of market-leading business narratives and value propositions. Built on best practices, DoubleVerify solutions create value for media buyers and sellers by bringing transparency and accountability to the market, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery and audience quality across campaigns to drive performance.
NewRegional Sales Director, Midwest (Strategic) - Remote CriblRegional Sales Director, Midwest (Strategic) - RemoteAustin, TXRemote$200,000–$215,000 / yearYour focus will be on attracting top talent, nurturing growth, and empowering your team to excel in both new logo acquisition and account expansion—consistently exceeding ambitious quarterly and annual goals. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality.
Director, Sales Strategy & Enablement MicrosoftDirector, Sales Strategy & EnablementAustin, TX$130,900–$251,900 / yearThe Sales Strategy and Enablement role accelerates customer acquisition and growth by partnering with Marketing, eCommerce, and the Global Small and Medium Business (GSMB) Autonomous Agents Experiences team to deliver high-quality customer experiences, drive demand generation, and promote collaboration grounded in diversity, wellbeing, and sustainability. Operating as a senior individual contributor and subject-matter expert, you bring deep knowledge of omnichannel marketing, the Azure business model and consumption drivers, fluency in the Rhythm of Business and performance management, and the ability to translate ambitious consumption targets into orchestrated, repeatable plays.
Sales Account Manager - Remote PAR TechnologySales Account Manager - RemoteAustin, TXRemoteSuccess in this position requires a strategic, commercially minded professional who thrives in executive-level conversations, navigates complex negotiations with confidence, and enjoys turning strong customer partnerships into long-term business growth. In this highly visible role, youll lead complex enterprise renewals, uncover growth opportunities, and partner with executive stakeholders to maximize the value our customers receive from Punchh.
Sales Advisor Hendrick Automotive Group CorporateSales AdvisorAustin, TexasFull timeThese passionate and motivated individuals will work in a fast paced environment working to ensure excellent customer service while helping customers find the car of their dreams! Hendrick Automotive Group is growing it's presence in Austin, Texas and with that we need great people to add to our teams!
NewSr. Manager, Client Consulting Visa Technology and Operations LLCSr. Manager, Client ConsultingAustin, TX$130,600–$221,600 / yearIncumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients support the growth and performance. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.
NewRegional Director, Enterprise dbt LabsRegional Director, EnterpriseAustin, TXRemoteWe’re looking for a Regional Director, Enterprise Sales to lead and scale a team of high-achieving, high-integrity Enterprise Account Executives focused on driving new business and expansion opportunities across Fivetran’s most strategic accounts. • Natural ability to lead and motivate AEs through continuous growth and change; easily able to earn the trust and respect of the team with a One Team One Dream mindset Passion for field sales — a leader who can’t wait to jump into deals, connect directly with Economic.
Sales Porter Hendrick Automotive Group CorporateSales PorterAustin, TexasFull timeWork includes frequent movement around the dealership facilities and the outdoor car lot and movement in and out of cars. Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
SVP Partnerships - Remote LaterSVP Partnerships - RemoteAustin, TXRemote$175,000–$225,000 / yearBy combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch.
Sr. Manager, Payment Solution Architect Visa Technology and Operations LLCSr. Manager, Payment Solution ArchitectAustin, TX$152,200–$243,700 / yearIn this role, you will serve as a trusted technical advisor to clients, responsible for leading and supporting the end-to-end technical solution and implementation of payment products while also wearing the Product Manager hat capturing business requirements and translating into scalable technical solutions, prioritizing features, aligning stakeholders, and ensuring solutions deliver real business value. Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
Account Executive, DoiT Cloud Intelligence - Remote DoiT InternationalAccount Executive, DoiT Cloud Intelligence - RemoteAustin, TXRemoteDelivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. As an Account Executive for DoiT Cloud Intelligence (DCI), you will apply best-in-class pipeline generation techniques to identify new prospects across the Startup, Digital Native and Enterprise segment.
Consultant Relations Director - Remote Included HealthConsultant Relations Director - RemoteAustin, TXRemoteStarting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. The role partners closely with Sales and Client Success to support pipeline development, active sales opportunities, and strategic renewals, while also serving as a key conduit for consultant insights that help shape our market positioning and improve win rates.
Director, Field Sales Engineering SamsaraDirector, Field Sales EngineeringAustin, TXRemoteYour team will play a critical role in translating early-stage product capabilities into clear, differentiated customer outcomes, influencing product direction through structured field feedback, and building repeatable technical sales plays that enable broader field adoption. In this role, you will partner closely with Sales, Product, Engineering, and Product Marketing to accelerate adoption of Samsara’s newest innovations and ensure we deliver exceptional technical value to customers — from early-stage introduction through scaled deployment.
Account Executive - Remote PAR TechnologyAccount Executive - RemoteAustin, TXRemoteThe Channel Sales Manager is responsible for driving revenue growth through strategic channel partners, including resellers, distributors, ISVs, referral partners, and technology alliances. The ideal candidate has experience building partner relationships, executing joint go-to-market strategies, and consistently exceeding sales goals within restaurant technology, SaaS, payments, or enterprise hardware.
Director, Client Partner, Cybersecurity EPAM SystemsDirector, Client Partner, CybersecurityAustin, TXRemoteStrong functional knowledge across cybersecurity domains: Security for AI, Cloud Security, Identity and Access Management (IAM), application security/SDLC, Zero Trust, security operations (SOC), incident response, threat hunting, vulnerability management. • 12+ years of experience in cybersecurity, with a background as a practitioner earlier in career (e.g., security architecture, SOC, IAM, application security, cloud security, incident response) and a transition into sales, business development, or senior client advisory within the last 2–4 years.
Field Marketing Manager - Command Center - Remote IntradoField Marketing Manager - Command Center - RemoteAustin, TXRemote$80,000–$110,000 / yearIn this role, you’ll partner closely with sales leadership to plan and deliver account and territory-based initiatives, bring campaigns to life through events and executive engagements, and provide sales-ready messaging and tools tailored to government and regulated-industry buyers. Work alongside Intrado’s event team to assist with local events, trade shows, conferences, roadshows, webinars, and executive briefings targeting public safety audiences for a specific account, business unit, region.
Software Test Engineer Visa Technology and Operations LLCSoftware Test EngineerAustin, TX$76,200–$118,100 / yearEssential Functions: Support and maintain QA and test environments by troubleshooting integration issues, ensuring application uptime, performing root cause analysis, and maintaining stability that reflects production-like conditions. Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
Audi Product Specialist Hendrick Automotive Group CorporateAudi Product SpecialistAustin, TexasFull timeWork includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments. Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
Lead Technical Program Manager (TPM) Visa Technology and Operations LLCLead Technical Program Manager (TPM)Austin, TXTechnical expertise: Develop a deep understanding of the product’s technical architecture and proposed designs to validate that solutions meet business needs, define work in alignment with technical realities, anticipate dependencies, and assess the impact of proposed plans. Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
Senior Director, Product Design - Remote HighLevelSenior Director, Product Design - RemoteAustin, TXRemote$285,000–$361,000 / yearYou will partner closely with Product, Engineering, Data, Marketing, Sales, Customer Success and executive leadership to turn company strategy into cohesive, intuitive and commercially impactful product experiences. You will also be responsible for evolving HighLevels bespoke design system and accelerating its adoption so teams can move faster, ship with greater consistency and deliver higher-quality experiences at scale.
NewAnalyst - Cloud FinOps Visa Technology and Operations LLCAnalyst - Cloud FinOpsAustin, TX$94,400–$146,700 / yearForecasting: Collaborate with stakeholders to forecast future cloud & AI usage and costs for existing workloads and new projects/applications which can be moved from on-premises datacenters to cloud, providing insights in budget planning and resource allocation. Basic Qualifications • 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience Preferred Qualifications • 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g.
NewCybersecurity Engineer Visa Technology and Operations LLCCybersecurity EngineerAustin, TX$123,700–$191,300 / yearPersonal Attributes Approachable and easy to work with, comfortable partnering across teams Willing to learn and take feedback; proactive in improving technical depth over time Strong sense of ownership for assigned deliverables, with the ability to ask for help early Pragmatic security mindset—focused on enabling teams while managing risk. Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
NewStaff SW Engineer Visa Technology and Operations LLCStaff SW EngineerAustin, TX$131,600–$210,300 / yearWhile working with us, you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms. Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
Guest Service Representative - Full Time Hendrick Automotive Group CorporateGuest Service Representative - Full TimeAustin, TexasFull timeSummary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
Guest Services Representative Hendrick Automotive Group CorporateGuest Services RepresentativeAustin, TexasFull timeSummary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
NewDirector, Accounting TTECDirector, AccountingAustin, TXRemoteThe ideal candidate brings deep expertise in Oracle Projects, SaaS contract structures, and complex revenue arrangements, combined with strong leadership capabilities to build, develop, and inspire a high-performing global team. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)Proposed salary range for this position is between $130 and $160 USD, depending on experience and performance during the interview.
NewMachine Learning Engineer - Sr. Consultant Level Visa Technology and Operations LLCMachine Learning Engineer - Sr. Consultant LevelAustin, TX$152,200–$243,700 / yearExperience with Big Data and analytics in general leveraging technologies like Hadoop, Spark, Flink and MapReduce • Experience with distributed caching technologies like Redis • Experience developing proper metrics instrumentation in software components, to help facilitate real-time and remote troubleshooting/performance monitoring. Essential Functions: Collaborate with project team members (Product Managers, Architects, Analysts, Software Engineers, Project Managers, etc.) to ensure development and implementation of new data driven business solutions.
Part Time Guest Services Hendrick Automotive Group CorporatePart Time Guest ServicesAustin, TexasPart timeSummary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
NewServiceNow Solutions Architect (CPQ) Kforce Inc.ServiceNow Solutions Architect (CPQ)Austin, TXRemote$75–$80Summary: We are seeking an experienced ServiceNow Solutions Architect with deep expertise in ServiceNow Configure, Price, Quote (CPQ) capabilities to lead the design, architecture, and implementation of enterprise quote-to-cash solutions. This role will serve as the technical and functional leader responsible for translating complex business requirements into scalable ServiceNow CPQ solutions that streamline product configuration, pricing, quoting, approval workflows, and sales operations processes.
Manager, AI Marketing Orchestration, GTM Engineer SarnovaManager, AI Marketing Orchestration, GTM EngineerAustin, TXThis role transforms marketing from a manual, channel-driven function into a scalable, AI-powered growth engine by automating execution, improving speed to market, and increasing efficiency across campaigns. The Manager, AI Marketing Orchestration will design, build, and optimize agentic marketing workflows that drive scalable growth across email, paid media, data and content.
Staff Site Reliability Engineer Visa Technology and Operations LLCStaff Site Reliability EngineerAustin, TXRemote$131,600–$210,300 / yearVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. The ideal candidate will have a strong background in CI/CD, Infrastructure as Code (IaC), and cloud technologies, as well as the ability to mentor engineers and contribute to the overall stability and scalability of our platform.
Payments Manager, Merchant Onboarding - Remote PAR TechnologyPayments Manager, Merchant Onboarding - RemoteAustin, TXRemoteYoull also serve as PARs internal center of expertise on payments processes, gateway configuration, and PSP/merchant acquisition solutions — and youll bring an AI-forward mindset to how that expertise gets built, documented, and scaled. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.
Staff Software Engineer Visa Technology and Operations LLCStaff Software EngineerAustin, TX$131,600–$210,300 / yearThe ability to develop and utilize Application Program Interfaces (APIs), a set of routines, protocols, and tools for building software applications that specify how software components should interact and are used when programming graphical user interface (GUI) components. Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
Seasonal Licensed Healthcare Service Delivery Manager TTECSeasonal Licensed Healthcare Service Delivery ManagerAustin, TX$22–$25 / hourCoach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products, or processes of projects. TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.
Regional Director, Enterprise East - Remote MotiveRegional Director, Enterprise East - RemoteAustin, TXRemoteMotive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.
Analyst, Technology Demand Planning & Automation Visa Technology and Operations LLCAnalyst, Technology Demand Planning & AutomationAustin, TX$94,400–$146,700 / yearEvaluate existing demand management workflows and identify opportunities to automate manual processes using AI, low-code platforms, scripting, workflow automation tools, and data-driven solutions. They are comfortable evaluating existing workflows, identifying inefficiencies, and implementing automation solutions using data analytics, AI-powered tools, and low-code technologies.
Database Engineer- SQL Server Visa Technology and Operations LLCDatabase Engineer- SQL ServerAustin, TX$110,700–$171,800 / yearYou’ll work both independently and collaboratively to deliver database improvements, troubleshoot complex issues, and support critical production systems, while applying best practices in SQL Server administration, automation, and reliability engineering. Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
NewSr. Cybersecurity Engineer - Cloud Architecture Visa Technology and Operations LLCSr. Cybersecurity Engineer - Cloud ArchitectureAustin, TX$145.30–$232.70 / yearThe Cybersecurity Engineer – Cloud is responsible for designing, implementing, and operating security controls that protect cloud‑native platforms and workloads across public cloud environments (AWS, Azure, GCP). Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
Senior Software Engineer-Bigdata & Hadoop Engineer with Development experience Visa Technology and Operations LLCSenior Software Engineer-Bigdata & Hadoop Engineer with Development experienceAustin, TX$110,700–$171,800 / yearVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. This role involves software initiatives, leveraging modern programming languages, cloud platforms, APIs and Generative AI to deliver scalable, high-quality business solutions.
NewMergers & Acquisitions (M&A) Technical Integration Engineer (Spanish & English speaking) Visa Technology and Operations LLCMergers & Acquisitions (M&A) Technical Integration Engineer (Spanish & English speaking)Austin, TX$131,600–$210,300 / yearVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. This role is pivotal in ensuring seamless assimilation of the target company’s applications and services into the broader Visa architecture, delivering operational resiliency and availability, whilst supporting delivering against defined business objectives.
NewSenior Cybersecurity Engineer IAM Visa Technology and Operations LLCSenior Cybersecurity Engineer IAMAustin, TXRemote$145,300–$232,700 / yearAbility to design scalable permission models across cloud platforms, including: • Cloud‑native roles and permission sets • Least‑privilege and separation‑of‑duties enforcement • Human and non‑human identities (workloads, service accounts) • Permission Design & Access Modeling Deep understanding of permission structures, including: • Role‑based (RBAC) and attribute‑based (ABAC) access models • IAM‑governed access roles and entitlement cataloging • Temporary, just‑in‑time, and break‑glass access patterns • Ability to design access models that reduce audit scope, review volume, and operational risk. • Coding & Scripting Skills Hands‑on coding experience to support IAM automation and integrations, including: • Python or equivalent scripting languages • Use of APIs and SDKs to manage identities, roles, and entitlements • Automation via IaC tools (e.g., Terraform‑based IAM definitions) • Ability to build reusable, auditable, and scalable IAM automation components • Privileged Access & Cloud Governance • Experience designing and governing privileged access across cloud platforms.
NewSenior Associate Solutions Designer, AI Engineering Visa Technology and Operations LLCSenior Associate Solutions Designer, AI EngineeringAustin, TX$110,700–$171,800 / year5 or more years of relevant work experience in systems architecture, engineering or development including experience in cloud automation frameworks, Hybrid cloud infrastructure deployments with a bachelor’s degree or at least 2 years of work experience with an Advanced degree (e.g. Hands-on experience in driving the design and implementation of solutions on one of the major public clouds, such as AWS, GCP, Azure with expertise in assessing, developing or migrating well architected applications for containers and cloud.
Business Development Director - Remote GP Strategies CorporationBusiness Development Director - RemoteAustin, TXRemoteAs we continue accelerating our growth, we are seeking a high performing enterprise seller who excels at positioning business outcomes, building trusted relationships, and partnering with large, complex client organizations. You will be provided with an established list of enterprise accounts including existing customers with active pipelines and targeted new logos where we have strong brand alignment.
Associate Director, Field Marketer (Southwest) - Remote Agios PharmaceuticalsAssociate Director, Field Marketer (Southwest) - RemoteAustin, TXRemote$153,541–$230,312 / yearThe current base salary range for this position is expected to be between $153,541 and $230,312 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. Our team’s proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities.
Associate Director, Field Marketer (Central - South) - Remote Agios PharmaceuticalsAssociate Director, Field Marketer (Central - South) - RemoteAustin, TXRemote$153,541–$230,312 / yearThe current base salary range for this position is expected to be between $153,541 and $230,312 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. Our team’s proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities.
Director, Staffing Transformation & Operations - Remote Included HealthDirector, Staffing Transformation & Operations - RemoteAustin, TXRemote$186,360–$229,779 / yearReporting to the Head of Member Care Strategy & Operations, you will partner closely with Member Care Advocacy (our member-facing teams), Staffing Forecasting, Quality, Training, Project Management, Finance, Product, Engineering, IT and vendor partners to turn strategic priorities into an operating model that works in production. You will directly oversee workforce management and scheduling functions (skilling, staffing, scheduling, and real‑time management) and vendor/BPO operations, ensuring we consistently meet or exceed service level, quality, and margin goals while delivering a top-notch member and employee experience.