p>What you will be doing: • Lead complex customer implementations including reviewing customer's use cases, determining product solutions, establishing success metrics, supporting the development of clinical workflows and implementation roadmaps • Build customer relationships to ensure programs meet customer requirements and BioIntelliSense capabilities assuring long-term sustainability • Train and educate customers on BioIntelliSense product offerings and value proposition • Provide ongoing support and post-implementation improvement and optimization • Coordinate with sales/business development, product, data science, customer care and operations teams to ensure successful customer programs • Contribute clinical expertise to the end-to-end BioIntelliSense solution, offering support internally and externally • Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience • Evaluate program processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction.
Requirements:
• Bachelor's degree in a clinical or health-related field (e.g., Nursing, Health Sciences, Respiratory Therapy) and a current clinical credential/licensure (e.g., RN, RT/RRT) • 10+ years of professional work experience in a healthcare clinical or hospital setting • 3+ years of professional work in a clinical consulting role with a healthcare company is preferred • Some remote patient monitoring or telehealth experience preferred • Demonstrated strong organization, time management and project management skills • Understanding of HIPAA requirements and compliance • Strong communication and relationship management skills, in both pre-sales and post-sales environments • Demonstrated ability to effectively communicate with customer, managers, clinicians/practitioners and executives on product, clinical expectations, technical integration, and business process • Proficient in Excel, Word and PowerPoint and ability to independently produce documents • Ability to manage and complete programs in a timely manner.