Bachelor's degree in Learning & Development, Education, Business, Hospitality, or a related field • 1-2 years of experience in training, customer service, operations, or learning support • Strong communication, facilitation, and interpersonal skills • Ability to work effectively with frontline employees and leaders • Experience using common workplace and learning tools (such as learning management systems, virtual meeting platforms, presentation tools, and basic reporting tools) or a willingness to learn • Experience facilitating small group sessions or presentations • Willingness and ability to travel up to 50% to support field locations. The Learning Specialist helps reinforce continuous learning on the job to ensure training translates into consistent performance and positive customer experiences.