Support operations by recruiting new affiliates for areas of coverage needed • Ensure all contracts are received, updated, and current • Manage and update COIs, licenses, and any other required subcontractor paperwork • Train (or retrain) affiliates as required in the usage of the company software portal • Resolve any concerns or issues from affiliates as prompted • Maintain a strong business relationship and general rapport with our service partners • Support operations in the execution of monthly KPIs by ensuring affiliates are responsive • Utilize affiliate network management and oversight as a means to develop a pipeline of business partners for acquisition targets via business reviews and ongoing dialogue • Support Acquisitions Integration team as required • Ensure all affiliates are engaged and supported through company wholesale opportunities • Support operations for emergency situations whereby immediate coverage for an individual customer site • Support branches by way of coverage maps and territory breakout to better ensure gaps in coverage or service lines are documented and maintained • Create bulletins and communications as needed to ensure training and other associated activity with the service network is administered as required • Meet or exceed all departmental KPIs as assigned • Maintain professional quality relationships with Branch and Affiliate Partners at all times. As weve expanded - bringing more than 30 businesses into the Marmic family in just the past few years - weve built a culture where skilled technicians and industry experts can thrive, share their knowledge, and create lasting careers.
