Assist in answering questions by phone, Service Now Tickets or emails from employees on programs including, but not limited to Integrated Teller, BPM, Unity, Director, Premier Navigator, Centrix, ACH Trace # lookup, Minitech Dual Locks, Harland Check Order Verification Process, On-Line Banking to include, Q2 Central, Q2 Co-Pilot, Ensenta, and Bill Pay-Partner Care. Provides system support and internal customer service support to employees on the core mainframe system and deposit software programs (i.e. Integrated Teller, Unity Director and BPM) and works Service Now Tickets in a "help desk" type environment.