Required Skills: Budgeting, Coaching Others, Computer Troubleshooting, Coordination, Customer Escalation Management, Customer Service Management, Effective Communication, Help Desk, Information Technology Infrastructure Library (ITIL), IT Asset Management, IT Operations, IT Security, IT Service Management (ITSM), ServiceNow, working with vendors, Judgment and Decision Making, Leadership, Network Support, Performance Management, Process Management, Resource Management, Service Delivery, Team Management and Team Building, Technical Support. The American Heart Association's 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities.