Customer Service Manager Jobs in Rochester, NY
Rochester Regional Health
$85000 - $135000
Rochester, NY
Focuses on customer service as it relates to patients, visitors, family members, staff and physicians including working collaboratively with other disciplines to ensure an efficient, team approach to the delivery of patient care. Develops, justifies and implements, in collaboration with the Director of Nursing and operational leadership, the long-term staffing pattern, personnel complement needs and recruitment plan for clinical support staff within the service line.
TravelNurseSource
$2624
Webster, NY
License: Current RN License (New York) Certifications: BLS Required Must-Have: Certified Home Health Care Experience, OASIS Experience, EPIC or Netsmart Preferred, Telemetry Experience Description: Develops and revises plans of treatment and discharge in conjunction with the patient, family, physician, and care delivery team. Completes and submits OASIS assessments, reassessments, transfers, resumptions of care, discharges, and significant changes in condition according to defined time frames.
TravelNurseSource
$2484
Webster, NY
Complete and submit OASIS assessments, reassessments, transfers, resumptions of care, discharges, and significant changes in condition according to defined time frames. Description: Develop and revise treatment and discharge plans in conjunction with patients, families, physicians, care delivery teams, and third-party payors.
Intermountain Health
Rochester, NY
The Care Manager collaborates seamlessly with patients, families/caregivers, healthcare providers, payers, community-based providers, and other stakeholders to ensure efficient, effective, and patient-focused care management. Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Crash Champions
WESTGATE, NY
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . Meet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs.
Rent A Center
$18.7 - $20.11
Rochester, NY
If you’re looking for a career with unmatched earning potential you’ve come to the right place, 99% of our Store Managers, District Managers and Regional Vice Presidents were promoted from within and started in the Account Manager position. This role supports sales growth and account health by building strong customer relationships while adhering to the RAC mission statement and core values.
Rent A Center
$21.5 - $22
Rochester, NY
Deliveries & Pickups: Opportunity to get out of the store and display a winning spirit through safe and compliant loading/unloading and installation of products, while following all handling and transportation procedures. - Customer Service: Provide friendly, top-notch customer experiences through "white glove" service with a servant's heart in our stores and in customer's homes.
Nesco Resource
Rochester, NY
The Recruiting Manager serves as a hands-on producer and workflow leader, working closely with field recruiters, sales leaders, and account teams to ensure Skilled Trades requisitions are executed with speed, quality, and consistency. This position reports directly to the Vice President of Delivery and plays a critical role in supporting field teams and maintaining confidence in the centralized Skilled Trades delivery model.
Sinclair Broadcast Group
Rochester, NY
Your success is our success, and we believe in celebrating wins! o Results-Driven: Amplify our media sales efforts by leading the sales team to implement local sales and marketing strategies to attract, grow and retain business, showcase opportunities and deliver results across our multi-media content platforms and digital assets. The Company owns, operates and/or provides services to 178 television stations in 81 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; multicast networks CHARGE, Comet, ROAR and The Nest.
CPS/Comtech
$90000 - $105000
Rochester, NY
Our client is a leader in facilities and energy solutions and specialize in integrating systems, providing energy-efficient equipment and services, and supporting sustainability through innovative technologies like renewable natural gas conversion and energy storage solutions. Additionally, the IT Project Manager proactively identifies potential challenges, facilitates effective communication across all levels, and drives stakeholder engagement to meet and exceed customer expectations in a dynamic, fast-paced environment.
Rent A Center
$18.2 - $18.7
Rochester, NY
If you’re looking for a career with unmatched earning potential you’ve come to the right place, 99% of our Store Managers, District Managers and Regional Vice Presidents were promoted from within and started in the Account Manager position. This role supports sales growth and account health by building strong customer relationships while adhering to the RAC mission statement and core values.
L3Harris Technologies
$110500 - $205500
Rochester, NY
In this role, you’ll join our Network Engineering team, helping to shape advanced networked communication systems for our customers and helping support our proprietary platforms that model, test, and validate the performance of our cutting-edge tactical communication systems. Join L3Harris Communication Systems as a Lead Systems Engineer, where you’ll play a critical role in designing and integrating advanced RF and networking solutions that enable mission-critical communications around the world.
PEAK Technical Staffing
$26.95
Batavia, NY
Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, andlifting upto 25 pounds, with or without reasonable accommodation. Candidate Privacy To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/and https://peaktechnical.com/ca-residents-privacy-rights/
TravelNurseSource
$2434
Newark, NY
Daily Census: 180Weekend Coverage: Every otherPrevious Charge Experience: RequiredYears of Experience Required: 2EPIC RequiredUnit Accepts 1st time Traveler: YesLocals Accepted: N - must be > 75 milesPatient Diagnoses: The RN supervisor serves as a resource for problem solving, providing clinical expertise, facilitates staff mentoring and coaching, and facilitates patient flow during the off shifts (typically evenings, nights, weekends and holidays) for the entire 180 bed facility that consists of 5 units that care for residents with diagnoses of dementia, DM, CVA, cardiac, orthopedic tx, etc. Bilz unit- Rehab unit with residents s/p orthopedic surgery, cardiac procedures, etc that rehab to go homeVantassel unit- secure dementia unit for residents at risk for elopementSchulz unit- residents who are long term careWolf unit- residents who are long term careSpecial Equipment: Wound vacs, PICC lines, nephrostomy tubes, tube feeds, indwelling catheters, colostomys, etc.
AutoZone
Webster, NY
Inventory Management & Store Operations – Restock merchandise, maintain organization, and follow proper point of sale procedures, loss prevention policies ensuring proper financial management. Sales & Metrics Mindedness – Recommend products, services, and promotions to enhance customer experience, while contributing to sales goals and store performance metrics.
Global Payments
$40000 - $150000
Batavia, NY
This is a role for driven, tech-savvy sales professionals who want to make an impact—selling real solutions that help local businesses simplify operations, improve customer experience, and grow revenue. As an Outside Sales Executive, Payment Technology, you’ll be on the front lines helping small and mid-sized merchants modernize how they run their business through Genius®, our industry-leading Point of Sale and payment platform.
Penske Truck Leasing Co., L.P.
Rochester, NY
Willingness to travel as necessary within the district (customers’ yards, close geographical area and training sites), work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education) and pass a drug screening. Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.
CL Enterprises
$60000 - $90000
Clifton Springs, New York
Candidate will oversee the activities of a team of technicians in a truck & trailer repair shop & coordinate daily service calls done off-site at customers' locations. Qualifications:Previous experience in Customer service, service manufacturing, or other related fields.
Cintas
$68000 - $90422
Rochester, NY
Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
Healthcare Services Group, Inc.
$80000 - $100000
Rochester, New York
Join Healthcare Services Group (HCSG) as a Dining Services District Manager, where you will oversee dining services operations across multiple locations. Additional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced.
The Betlem Service Corporation
$60000 - $80000
Rochester, New York
This includes but may not be limited to overseeing service account management, quoting service repairs, and ongoing coordination between the customer and any resources needed to meet customers’ HVAC service needs. Job Summary: EMCOR Services Betlem is looking for a Service Project Manager who can build and maintain strong, long-lasting relationships with existing service customers.
Mavis Tire Supply
North Chili, NY
To be eligible for the position of Automotive Assistant / Service Manager, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; and (3) possess (i) 1 year of experience and/or training in automotive parts and/or tire sales, (ii) 1 year of experience and/or training in automotive repairs/maintenance, or (iii) any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.
Gallagher
Batavia, New York
Gallagher
Warsaw, New York
Burlington
Irondequoit, NY
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. + Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
World Insurance Associates, LLC.
Webster, NY
World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals. This position is expected to consistently provide excellent customer service leadership to accounts, as well as represent client needs and goals within the organization to ensure quality.
Paychex
$128400 - $155000
Webster, New York
3 years of experience of overseeing implementation of CCaaS platforms (Genesys, Five9, Amazon Connect), aligning routing strategies, IVR, and omnichannel with Salesforce Service workflows; delivered integrated agent experiences and streamlined customer journeys across channels. 3 years of proved track record of driving contact center transformation by assessing operations, identifying improvement opportunities, and delivering a roadmap leveraging CCaaS, Salesforce, and AI; streamlined processes, improved efficiency and first-contact resolution, and elevated customer and agent experience.
Clark Holdings Inc. / Tim Hortons
Piffard, NY
Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees and customers; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from <5 – 50 lbs. to operate cash register system requiring repetitive hand movement and fine coordination including use of electronic devices; occasional exposure to cold/freezing. We are searching for friendly and energetic full-time Customer Service Team Members to join our NEW (opening soon) Tim Hortons team at 3667 Main Street in Piffard, NY on the Mornings shifts (7am-3pm) including weekends.
Clark Holdings Inc. / Tim Hortons
Piffard, NY
Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees and customers; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from <5 – 50 lbs. to operate cash register system requiring repetitive hand movement and fine coordination including use of electronic devices; occasional exposure to cold/freezing. We are searching for friendly and energetic full-time Customer Service Team Members to join our NEW (opening soon) Tim Hortons team at 3667 Main Street in Piffard, NY on the Mornings shift (6am-2pm) including weekends.
Clark Holdings Inc. / Tim Hortons
Batavia, NY
Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees and customers; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from <5 – 50 lbs. to operate cash register system requiring repetitive hand movement and fine coordination including use of electronic devices; occasional exposure to cold/freezing. We are searching for friendly and energetic part -time Customer Service Team Members to join our Tim Hortons team at 8400 Lewiston Rd in Batavia, NY on the Mid shift between (9am-5pm) including a weekend day.
Wilkins RV
Churchville, NY
Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania. Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability.
Ashley Management Corporation
$17 - $19
FARMINGTON, NY
Assists the Community Manager in leasing and selling the products and services of the property by combining customer service, marketing, sales, and building excellent professional relationships with guests and residents with a focus on retention, by performing the following duties: Duties & Responsibilities: Essential Duties and Functions are numbered in the list below. 4. Collect for presentation to Community Manager information required to qualify, screen and accept applicants for residence while following established policies, procedures and Fair Housing requirements.
Walmart
$21.5 - $34.5
CANANDAIGUA, NY
These Auto Care Center roles focus on the needs of our customers who entrust us with the care of their vehicles as they shop for merchandise and services offered at Walmart. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Walgreens
ONTARIO, NY
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Walgreens
ONTARIO, NY
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Walgreens
SPENCERPORT, NY
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Applegreen USA Welcome Centers Central Services
Clifton Springs, NY
Ensure the day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching, and developing shifts supervisors. The Assistant General Manager helps the General Manager to ensure that day-to-day business operations run smoothly.
Applegreen USA Welcome Centers Central Services
Clifton Springs, NY
Ensure the day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching, and developing shifts supervisors. The Assistant General Manager helps the General Manager to ensure that day-to-day business operations run smoothly.
Applegreen USA Welcome Centers Central Services
West Henrietta, NY
Ensure the day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching, and developing shifts supervisors. The Assistant General Manager helps the General Manager to ensure that day-to-day business operations run smoothly.
AutoZone, Inc.
Rochester, NY
As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. An applicant’s criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense, any documentation or information demonstrating the rehabilitation of the applicant, the time elapsed since the offense, and any other relevant information.
Huntington Learning Center of Pittsford
$21 - $26
Rochester, New York
Huntington Learning Center is looking for a passionate Center Manager to lead our tutoring center by connecting with families, schools, and organizations to help students achieve success. About Huntington Learning Center of Pittsford:First in the industry, Huntington has the longest track record of helping students achieve academic success and boost their confidence.
DDS
$80000 - $120000
Henrietta, New York
We are seeking a highly skilled and communicative individual with a proven track record of managing large-scale projects, ideally within the utility engineering lifecycle, with a preference for experience in Natural Gas Facilities, Renewable Natural Gas (RNG) and/or Liquefied Natural Gas (LNG) projects. We currently perform these engineering services related to natural gas transmission, distribution main design, station design (M&R, gate stations, and regulator stations) and customer services (residential and commercial) for a variety of natural gas customers throughout the Northeast.
JPMorgan Chase
$98800 - $156000
Pittsford, NY
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. As a member of our Asset & Wealth Management division, you'll be at the forefront of global investment management, providing innovative solutions in equities, fixed income, real estate, hedge funds, and more.
Ryan Plumbing
$80000 - $100000
Rochester, NY
This role manages staff, coordinates projects, supports sales and business development efforts, ensures high-quality customer service, drives departmental efficiency and profitability, managing the evolving nature of NYSERDA directives. The ideal candidate has strong leadership skills, operational experience, and a solid understanding of green energy systems, programs, and industry best practices.
RF TECHNOLOGIES INC
Rochester, NY
Must develop and maintain positive relationships with customers and potential customers, and cultivate new business through direct and telephone sales, and interactions with professional associations and trade groups, including some participation in trade shows. Develop and manage customer accounts in an assigned sales region which includes developing strategic selling principles, encompassing funnel development, milestones, and closing.
Anthropologie
Victor, New York
Location: This position is located at 147 Eastview Mall, Victor, New York, 14564 United States Role Summary: The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. Leadership + Team ManagementActively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives.
ShiftHop LLC
Rochester, NY
Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.
Orkin
$75000 - $90000
Henrietta, New York
Overview: As a Operations Manager / People Leader with Orkin, you’re more than a leader—you’re the architect of a high-performing team delivering world-class service for a trusted industry giant with over 120 years of experience protecting homes and businesses. Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.