391 Results for

Customer Service Desk Jobs in Santa Clara, CA

Jobs

New!

San Francisco, CA2 days ago

Remote

$203,200–$345,600 Per Year

As the Senior Director, Deal Desk, you will lead GitLabs global Deal Desk organization and help evolve it from a strong quote-to-cash control point into a strategic commercial capability that helps GitLab structure, approve, operationalize, and win complex subscription and consumption-based deals at scale. In this role, you will help define how GitLab brings newer pricing and packaging models to market, including usage-based and hybrid motions, while keeping commercial processes simple, scalable, auditable, and aligned to GitLabs value-based pricing philosophy.

New!

Hayward, CA2 days ago

UTAC is a market-leading international group in digital & sustainable mobility, customisable testing solutions, vehicle engineering, homologation, regulatory advice & expertise, certification, training, corporate events and classic & sportscars festivals. The Service & Maintenance Technician is responsible for diagnosing, maintaining, and repairing complex mechanical, electrical, and electromechanical systems in a fast-paced, technology-driven environment.

New!

San Francisco, CA1 day ago

Remote

You will oversee AV for large-scale internal events and all-hands meetings, manage digital signage across office locations, and partner with Facilities and IT to ensure a consistent, high-quality hybrid meeting experience that upholds the principles of digital employee experience. You will be responsible for defining and enforcing service level targets, driving continuous improvement in ticket deflection and resolution time, and maturing the ITSM platform to support a scalable, user-centric support model aligned with the zero-touch automation vision.

Mountain View, CA9 days ago

$17.86–$23.22 Per Hour

The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients. Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

San Leandro, California30+ days ago

Lindt & Sprüngli (North America) Inc. offers a shared-services model acting as the Center of Excellence for the North American market by providing world-class Supply Chain, Project Management, Information Technology, and additional business services to the local entities. Lindt and Sprüngli (North America) Inc. is the Supply Chain and Business Shared Services Company supporting the Lindt & Sprüngli family of brands (Lindt USA, Ghirardelli Chocolates and Russell Stover Chocolates), headquartered in Kansas City, MO.

New!

San Jose, CA2 days ago

Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Position Overview:Term: 6-month contract to hireLocation: on-site in San Jose CaliforniaPay: up to $39/hrHours: M-F- 8-5pmWhat you will do as the L3 IT Service Desk Engineer:You will help provide technical information to education and service teams,and may assist with teaching and presenting technical hardware/software to many audiences.

San Francisco, CA30+ days ago

We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well. • Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.

San Francisco, CA16 days ago

Lead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, and effectiveness; this technician then takes actions based on the current trends in service. We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well.

Livermore, CA30+ days ago

$75,000–$158,000 Per Year

The team partners with stakeholders to keep employees productive and connected through end-user support, collaboration and productivity tools, endpoint and asset lifecycle management, network and infrastructure operations, business application support, cybersecurity, and technology governance. The Manager oversees Service Desk technicians, supervises daily operations, manages escalations, and partners closely with Infrastructure, Applications, Security, and business leaders to ensure a stable, efficient, and predictable IT support experience.

San Francisco, CA30+ days ago

$108,000–$132,000 Per Year

Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. The Specialist is responsible for providing end-user support for hardware, software, and SaaS products from initial response through resolution, taking ownership of basic to medium complexity incidents and communicating timely updates to end users, management, and teammates.

San Jose, CA30+ days ago

$22–$25 Per Hour

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

New!

San Mateo, CA5 days ago

Employees manage and provide technical leadership of projects involving large-scale, complex, and highly technical tasks and perform work requiring a very high level of technical knowledge in specific area(s) and/or ability to integrate at a high level the knowledge of several areas. This classification is distinguished from the IS Client Systems Specialist II by providing day-to-day technical and functional direction to IS Client Systems Specialists I and IS Client Systems Specialists II , as well as, by the performance of the most complex technical and specialized duties assigned to the class series.

San Jose, California19 days ago

This role drives service excellence, ensures SLA adherence, and champions continuous improvement initiatives to deliver an outstanding end-user experience for a global workforce. • Lead the adoption and maturation of AI-powered tools across the service desk — including virtual agents, AI-assisted triage, automated ticket routing, and generative AI for knowledge creation and agent assistance.

CA30+ days ago

Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions enforcing real-time guardrails fine-tuning for accuracy and undoing agentic mistakes. Your core responsibility is to provide essential Service Desk support to employees which includes troubleshooting via Slack Zoom or Email as well as managing and escalating high-priority incidents and concerns.

Pleasanton, CA30+ days ago

$138,140–$186,500 Per Year

Enterprise IT Tools: Familiarity with Active Directory (user account, group, and policy management), SCCM (software deployment, patch management, endpoint compliance), Intune, Microsoft 365, JAMF (Apple device management and administration), Zoom, Okta, Okta Workflows, and Workato . Our Service Desk team of approximately 25 people handles 4,000+ monthly tickets globally; you'll focus on our US and El Salvador operations, establishing comprehensive performance metrics, partnering with technical teams for automated solutions, and creating exceptional customer experiences.

Silicon Valley, CA30+ days ago

$91,000–$321,500 Per Year

Additionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery. As a Senior Manager you will bring profound pricing, financial, and commercial knowledge of the IT managed services space, influence senior decisions, and negotiate outcomes that win for clients and the firm.

San Francisco, CA30+ days ago

$30.98–$40 Per Hour

While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to: • Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties. • Communication: Maintain clear and professional communication with all stakeholders, ensuring updates are provided in a timely manner and contain accurate information about accounts, billing, and financial inquiries, including proactive updates and being available to answer questions promptly.

Sunnyvale, CA30+ days ago

$19.50–$20 Per Hour

This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multitask, and commitment to the fitness industry.

Mountain View, CA29 days ago

$59–$80 Per Hour

Ability to respond quickly, understand & articulate root cause on customer issues; proactively provide advice to prevent future service incidents. Key participant in global projects requiring detail oriented, highly collaborative, analytical, results driven approach while keeping key stakeholders informed.

San Francisco, California30+ days ago

27.24 - $45.40 USD (Hourly)Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

San Jose, CA30+ days ago

Remote

Full-time

The ideal candidate will be proficient in interpreting organizational charts to validate access levels, ensuring compliance with internal policies, and delivering excellent support to internal users. Verify user roles and reporting structures using Org Charts to validate appropriate access levels.

Fremont, CA30+ days ago

Increased self-service adoption and automation ROI Define Global Strategy & Governance Establish service desk vision aligned with ITIL best practices and organizational objectives ensuring SLA compliance and MSP adherence. Excellent stakeholder management and communication skills Experience with XLAs and employee experience frameworks Knowledge of automation and AI-driven service desk technologies Advanced data analytics and reporting skills.

San Jose, California24 days ago

The IT Intern will partner with the IT Service Desk team to design, build, and pilot an AI-powered IT Service Desk Assistant — a working prototype that uses large language models (LLMs) and retrieval-augmented generation (RAG) against our Freshworks ticketing data and IT knowledge base to auto-classify tickets and recommend resolutions to L1 analysts. Lyten is leading an industrial revolution through Lyten 3D Graphene, a breakthrough supermaterial unlocking a new generation of products — from lithium–sulfur batteries and energy storage systems to concrete admixtures, lightweight composites, and next-generation sensors that are revolutionizing industries.

San Jose, CA23 days ago

$25–$32 Per Hour

The IT Intern will partner with the IT Service Desk team to design, build, and pilot an AI-powered IT Service Desk Assistant - a working prototype that uses large language models (LLMs) and retrieval-augmented generation (RAG) against our Freshworks ticketing data and IT knowledge base to auto-classify tickets and recommend resolutions to L1 analysts. Lyten is leading an industrial revolution through Lyten 3D Graphene, a breakthrough supermaterial unlocking a new generation of products - from lithium-sulfur batteries and energy storage systems to concrete admixtures, lightweight composites, and next-generation sensors that are revolutionizing industries.

San Francisco, California30+ days ago

$22–$23.50 Per Hour

You will provide timely assistance, connect users to appropriate resources, and collaborate closely with internal team members and regional partner organizations to ensure positive client outcomes. We are seeking a Customer Success Assistant who is enthusiastic, thoughtful, and customer‑focused, with strong problem‑solving and communication skills.

Santa Clara, CA30+ days ago

$24–$25 Per Hour

Founded in 1935, Crane is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

San Jose, CA30+ days ago

$18–$22 Per Hour

Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions. Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.

Redwood City, CA30+ days ago

$31.25–$38.25 Per Year

This entry-level HR role is responsible for assisting employees with navigating the Oracle HCM system Sequoia, supporting manager and employee self-service transactions, and resolving general to moderately complex HR inquiries while meeting established SLAs. Occasionally write by hand, twist, bend, stoop, squat, reach, work above shoulders, grasp lightly, fine manipulation, grasp forcefully, lift, carry, push, pull objects that weigh up to 10 pounds, sort, file paperwork.

San Jose, CA23 days ago

$40–$42 Per Hour

Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service. Green Team of San Jose, a Waste Connections company, is looking for a high energy Customer Service Representative to join our team in San Jose, CA!

San Francisco, CA30+ days ago

For positions based in Colorado NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorados Healthy Families and Workplaces Act. Our hospital provides progressive small animal veterinary medicine with a focus on compassionate patient care modern treatment options and exceptional service for pet owners.

Cupertino, CA30+ days ago

Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service throughout the checkout process. Assist in keeping Front-End areas (Cashier Area, Club Desk) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.

Dublin, CA30+ days ago

Santa Clara, CA30+ days ago

Contractors' Warehouse Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success.

San Francisco, CA30+ days ago

$20 Per Hour
Part-time

SCHEDULEMay include evening, weekend, and holiday hoursFOR MORE INFORMATIONTo learn more about working at the JCCSF, including staff culture, hiring practices and policies, and benefits, visit our Careers page: https://www.jccsf.org/about/careers/ WORKING CONDITIONSThis position works in the front lobby area of a busy community center, and involves ongoing interactions with the public, in person and via phone.

Cupertino, California30+ days ago

Dublin, California30+ days ago

San José, CA30+ days ago

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. Provides administrative support and adheres to procedural and project management operational guidelines and processes for services request/work order tracking; closing of work order upon completion; and following the process to ensure billing has occurred as applicable.

Palo Alto, California20 days ago

Whether you’re experienced in customer service or looking to grow in the beauty industry, this is the place to build confidence, make great money, and thrive with a team that truly supports each other. As the face of the shop, our Front Desk Sales Associates play a huge role in creating the fun, welcoming, high-energy experience our clients know and love.

Sunnyvale, California26 days ago

Serves as a liaison for facilities-related issues and is often the primary point of contact for departmental personnel and other customers within the assigned facility or facilities, and is responsible for investigating or coordinating responses for facilities problems, complaints, emergencies, special events or other facility issues or operations; facilities-related expertise is typically required for these positions. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

San Jose, California10 days ago

Think Academy Silicon Valley team is seeking a high-energy, detail-oriented, and service-driven Customer Service & Administrative Coordinator to support and enhance the customer success journey for our students and families. This position plays a critical role in ensuring that parents and students receive timely, accurate, and professional assistance across multiple communication channels while maintaining smooth front desk and administrative operations.

San Jose, California25 days ago

TEAMWORK – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Temp/Weather: Works in either 1) Office environment – for the most part ambient room temperatures, lighting, and traditional office equipment, or 2) Warehouse – may be exposed to cold temperature, or 3) Outside – may be exposed to wet and/or humid conditions, outside weather conditions and extreme cold.

Union City, CA28 days ago

An established 3PL company located in Union City, CA is seeking an experienced bilingual Customer Service Clerk to join their team. Assisting customers and internal teams with daily inquiries.

Oakland, CA26 days ago

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Oakland, CA27 days ago

Palo Alto, California10 days ago

The Customer Service Clerk in the Meat Department is responsible for providing exceptional customer service, assisting customers with their meat selections, maintaining the meat display area, and ensuring product quality and availability. Key Responsibilities:Customer Assistance:Greet customers warmly and assist them in selecting meat products, answering questions about various cuts, cooking methods, and recipes.

san jose, CA30+ days ago

PHYSICAL REQUIREMENTSIncumbents must be able to perform the essential functions of this job, with or without reasonable accommodation:Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R)Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds; (R)Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R)Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment (R)Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R)Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail. FLSA Status: Non-ExemptDepartment: Customer ServiceReports To: Supervisor, Customer ServiceGENERAL DESCRIPTION OF POSITIONThe Customer Service Representative I answers inbound calls and makes outbound calls to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives.

Daly City, CA27 days ago

MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. CLIMBING: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Pacifica, CA26 days ago

Daly City, CA26 days ago

San Francisco, CA26 days ago

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Customer Service Desk Jobs in Santa Clara, CA

Senior Director, Deal Desk - Remote GitLab

Service & Maintenance Technician UTAC

Director, Digital Workplace & End User Services Samsara

Patient Service Rep-Front Desk-Clinic Intermountain Health Inc

Service Desk Administrator I Lindt & Sprüngli

L3 IT Service Desk Engineer Zones

Service Desk Technician L2 Milestone Technologies Inc

Service Desk Technician L2 (contract) Milestone Technologies Inc

Manager - IT Service Desk Gillig Corporation

Sr IT Service Desk Specialist Gong I.O Ltd

Service Desk Engineer StratAcuity Staffing Partners Inc

IS Client Systems Specialist - Senior (Service Desk Support) (Departmental Promotional Only) County of San Mateo

Senior Global IT Service Desk Manager Netgear

Service Desk Analyst II Rubrik Inc

Sr. Manager, IT Service Desk Blackhawk Network

Scale Engineering Services - Pricing Desk Senior Manager PricewaterhouseCoopers LLP

Accounting Service Desk Specialist DLA Piper LLP (US)

Service Desk Representative Active Wellness LLC

Senior Service Desk Support Analyst Intuit Inc

Service Desk Specialist II Astreya

⁠⁠Service Desk Administrator – Access Management Sky System Inc

GIS Program Manager Global Service Desk Governance & Digital Experience Lead Lam Research Corp

IT Intern — AI Service Desk Assistant Lyten

IT Intern - AI Service Desk Assistant Lyten Inc

Customer Service Representative Ultimate Staffing Services

Customer Service Specialist Crane Pest Control Inc

Customer Service Representative Retail Ashley Furniture Industries Inc

HR Service Center Customer Service Associate, Fixed-Term Stanford University

Customer Service Representative Waste Connections Inc

Customer Service Representative National Veterinary Associates

Customer Service Associate PGA Tour Superstore Inc

Customer Service Associate-Seasonal PGA Tour Superstore Inc

Pro Customer Service/Sales The Home Depot Inc

Customer Service Rep (Part-time as needed) Jewish Community Center of San Francisco

Customer Service Associate PGA Tour

Customer Service Associate-Seasonal PGA Tour

Customer Service Specialist California State University

Sales Associate / Customer Service Representative Drybar Shops

Facilities Coordinator, Client Customer Service Cushman & Wakefield

Office Administrator / Customer Service Representative ( Mandarin Required) Think Academy US

Coordinator, Customer Service III - TR Corovan Careers

Bilingual Customer Service Clerk (Spanish/English) Alcon3Pl

Customer Service Rep(08276) - 3360 Grand Ave Domino's Pizza Inc

Customer Service Rep(08150) - 1204 Fruitvale Ave Domino's Pizza Inc

Customer Service Clerk Meat Department Piazza's Fine Foods

Customer Service Representative I Santa Clara Family Health Plan

Customer Service Rep(07935) - 2408 C Junipero Serra Blvd. Domino's Pizza Inc

Customer Service Rep(07919) - 1301C Palmetto Avenue Domino's Pizza Inc

Customer Service Rep(08217) - 2665 Geneva Avenue, Commercial 2 Domino's Pizza Inc

Customer Service Rep(08418) - 3116 Noriega Street Domino's Pizza Inc

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