Ensure team service levels are met, with flexibility for scheduling, including nights, weekends, and on-call rotations. Provide desktop support to end-users, handling complex support calls requiring judgment in problem resolution.
Numbers & Facts
Location
Brisbane, CA
Salary
$20–$30 Per Hour
Description
Summary:
Work Mode: Hybrid
Location: 8000 Marina Blvd, Brisbane, CA
Duration: The initial assignment will end 11/27/2026, but will be extended
Shift times are variable, starting with 8-hour shifts Monday through Friday between 7:00 AM and 6:00 PM. Future shifts may include swing and/or weekend shifts with advance notice.
Responsibilities:
Provide desktop support to end-users, handling complex support calls requiring judgment in problem resolution.
Maintain secure and confidential information in compliance with IT policies and Medical Center regulations.
Balance technical knowledge with a high level of customer service in all Service Desk operations.
Resolve or escalate issues appropriately and assist with maintaining the Knowledge Base (KB).
Communicate technical concepts effectively in both written and oral forms.
Apply advanced technical knowledge and application access to resolve application problems.
Mentor junior staff and act in a Level II capacity for complex internal escalations.
Ensure team service levels are met, with flexibility for scheduling, including nights, weekends, and on-call rotations.
Requirements:
Minimum of 1 year in IT Support roles.
Experience in Contact Center and Customer Support.
Familiarity with Microsoft Windows, Microsoft Office, and Mac OSX support.
Knowledge of network troubleshooting and general software troubleshooting.
Strong written and oral communication skills.
Preferred Skills:
Experience in a health setting support environment.