p>• Greet every customer with warmth and urgency, whether in person, over the phone, or online • Oversee all customer communications (calls, emails, texts, record details accurately, and route urgent medical calls to a doctor quickly • Deliver personalized, memorable experiences-always looking for creative ways to say "yes" to customer needs • Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate • Keep nurses and doctors updated on customer needs for a seamless care experience • Provide confidential, compassionate guidance on financial options and end-of-life decisions • Process payments accurately while protecting personal and financial information • Follow up with customers after visits to check on their pet's care and strengthen relationships • Celebrate and capture special moments (with permission, creating lasting connections between customers, their pets, and the hospital. Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge.